1. Telecentre-Europe 2013 14.02.2013, GA, PARIS

2. Welcome to the 4 th TE GA and members meeting ! Started as informal network with meeting in Barcelona (2007). Summits in Riga (2008) and Istanbul (2009), the organization was formed 2010. Budapest 2010 – the Organization created, Board elected later the same year online Brussels – 2011 – a short members meeting next to summit Berlin 2012 – first 2 days members only event Warsaw 2012– TE GA as an event linked to Summit, new Board elected Paris 2013 – another members only meeting = GA Main focus – Strategy and rebranding of TE !

3. Why strategy and re-branding so important ? The external environment is changing : Economic situation and labor market Technology trends EU and stakeholder policies Needs of our customers are changing : Telecentres need more advice and support for social innovations, capacity building and sustainability End users need more digital empowerment The circle of end- users widens from disadvantaged groups to youth, employed and entrepreneurs TE as organization has changed and is still in transition process

4. Telecentre-Europe is… An network of 36 formal member organizations that include between themselves 20,000 telecentres in 27 European countries A Europe-wide movement that brings digital opportunity and equity to all European citizens, improving their quality of life, employability and social and civic participation An inclusive and vibrant community of telecentre practitioners that collaborate and share experiences, developing common initiatives, and fostering digital empowerment throughout Europe

5. Telecentre-Europe goals and services… Fully support and contribute to achievement of Goals stated at Digital Agenda for Europe Develop ideas and projects, share knowledge at Pan- European level Deliver services nationally and regionally at grassroots level ICT Access Digital Literacy training and Advanced ICT Skills Development ICT supported access to government and social services ICT supported community building Citizen experimentation of new technologies (Living labs) And many more...

6. How do we feel and look in February 2013 ? Organization in the growth and transition process: Members – during 2012 growth of 50% Staff- from 1,5 to 4 EU projects- from 0 to 6, in three of them TE the coordinator Financial aspects- turnover in 2012 more than doubled that of 2011 ( 313K EUR /141 k EUR ). Planned 322-400 k EUR for 2013 ! International and EU recognition – important increase

7. TE and TE members Evolving from “I” to “we” European mainstreaming Local community empowerment ICT-enhanced Social Innovation ICT for local organisations Replicability of good pract. Scale-up of good practices The Digital Community Journey Exploitation of results

8. What has happened between Warsaw and Paris ? TE public presentations at EU and stakeholders events At the European Congress on E-Inclusion (Brussels, 5-6 Nov, 2012) At the Digital Competence Framework stakeholders meeting (Seville, 20 Nov, 2012) At the Poverty Convention (Brussels, 6 Dec, 2012) At the Digital Champions Meeting (Brussels, 18 Dec, 2012) Telecentre-Europe signs Memorandum of Understanding with Microsoft’s YouthSpark ( Brussels, Jan 22, 2013) At the e-Skills Quality conference (Brussels, Jan 24,2013) At the Grand Coalition for Digital Jobs workshop (Brussels, Jan 25,2013)

9. What has happened between Warsaw and Paris ? Important meetings and start of projects : Meetings with DG Connect and DG Enterprise (January 2013) Meetings (f2f and online) with GOW 2013 stakeholders : MS, LG, Accenture GOW alliance agreement to be signed + PR Budget of 60 K secured for national grants MIREIA project started - more than 1.900 surveys up to date Accenture online survey and reporting tool in the “ launch “ phase Skillage question update started Active work started for EU projects : Carer +, CareNet, TMA, Unite IT, M4all

10. Challenges that the Board and staff has enfaced in these 4 month Difficulties to perform all the tasks and deliverables, even with 4 staff members and help of Board Difficulties to match the co-funding for EU projects Adaptation of new TE as organization's business culture (more participative, transparent and efficient organization) Problems to react to all stakeholders requests, advocacy opportunities – loosing momentum… This is a typical situation and common problems for the organization in growth and transition stage, however from Paris we have to go on with common solutions. With your advice, mandate and help !

11. Lets have 2 exciting days – working, sharing, moving to new TE! THANKS www.telecentre-europe.org info@telecentre.europe.org