1. F UTURE T RENDS AND P OSSIBLE C ONTRIBUTIONS David Stern September, 2013

2. Lost Opportunities We have become delivery. We were once discovery. We should be creation and navigation. We should be embedded and proactive. We should be working as consortia. Next Opportunities?

3. Customization/Integration Collections Patron Driven Acquisitions Firm order vs approval plan study 3:1 actual materials use, 25% never used with either method ACTION: modify approval plan profiles and adopt PDA. Ebooks for immediate access and better search capabilities. Perform satisfaction surveys. Will ebooks serve as substitutes or supplements? Potential book Autoalerts to faculty … for greater involvement and proactive collaboration. Portal channels Faculty publications (demos current awareness, citation tracking). Virtual service points: chat, phone, Moodle presence, consultations through Vyew shared workspace sessions. LibGuides can provide “in context” help to specific populations via initial subject associations and desired depths of coverage. Integrated into scholars' networks (ReggieNet presence, Departmental pages, museum/association networks). Journal analysis survey users for perceptions of use. use data + JCR rankings to refine/understand local concerns. Modify journal profiles and adopt alternative immediate and seamless document delivery options.

4. Media-Blind Services Streaming services coordination/design. with campus IT and Dept. collaborations. New Policies & Procedures develop standards for purchase, support, search, copyright compliance. Data Support DMPs, IRs, GIS, and confidentiality concerns. demo visualizations using Simply Map. Creation and manipulation scanning, dynamic databases, metadata linking, exposure, crowdsourcing? Makerspaces for production and exploration. Voices of Extremism, Japanese Pottery, Student Awards for creativity. Zotero, diigo, Evernote and Outwit Media capture and knowledge management.

5. Space Concerns Conflicting interests. Collections: Browsing value + online Access tools effectiveness: Igboo tribe in various LC ranges Group study/creation/display areas AND Quiet Spaces. Blended services (synergies for services) NCSU visit: state-wide keynote, planning efforts, CARLI webinars and videos lead to f-2-f session. Weeded maps for new user space. Implement collaboration workstations. Media rooms, InterakTable (SmartBoard+ options). Data visualization wall (eventual service point). Obtain feedback - modify.

6. Assessment RoI studies Stakeholder satisfaction surveys. Service priority and testimonials. Effectiveness vs efficiency. Continual SQI reviews awareness and adoption of the most appropriate best practices. Staff Development Programs Higher performing organization and staff (noticeable energy and excitement), Means towards an End = flexibility & agility. Purposeful abandonment: modify or transform? Save Money or Reallocate for Enhanced services?

7. My Research Areas Search Interface design. – Making complex options intuitive Displaying various ebook domains and search options (fulltext vs MARC). – Creating logical and population-specific clusters of tools. Federated or Discovery hedges based upon desired discipline and knowledge depth. – Providing context sensitive facets (limits) and expanded navigation options. – Developing visualizations for intuitive manipulation of results. (Concept Spaces.) – Personal knowledge management tools for integrating the capture and re-purposing of citation results with other types of materials. Seamless access to various resources. – Immediate access to journal articles without subscriptions (PPV accounts). – Tiered subscriptions for annual access and review of lesser-used title costs. – Immediate PDA of books from fulltext searches of the entire domain (Title Preview). Embedded Services. – Proactive research support for faculty (i.e. early book chapter outline searches in unusual databases). – Librarian-in-the-lobby interactions in user spaces. – Virtual reference and in-depth assistance in shared online workspaces. – Providing campus administrators with data for evidence-based decision making and planning.

8. Q UESTIONS ? HDAVID.STERN@GMAIL.COMHDAVID.STERN@GMAIL.COM