1. Welcome Croeso

2. Tools & Techniques Tools & Techniques Ian Govier (Facilitator) NLPNLPNLPNLP An introduction to Day 2

3. Workshop Outline Examining basic NLP operating principles Establishing & maintaining rapport Influencing through appropriate language Exploring pre-suppositions & changing belief systems Creating effective resource states Perceptual positioning Overcoming barriers & creating well-formed outcomes On-line

4. What’s in my suitcase? Favourite holiday destination Favourite piece of music / song Claim to fame

5. Quick Revision On-line

6. So what is NLP ? Neuro – your thinking processes, the way you use your senses of sight, hearing, feeling, taste and smell to understand what is happening around you;Neuro – your thinking processes, the way you use your senses of sight, hearing, feeling, taste and smell to understand what is happening around you; Linguistic – your words, the way you use language and how it influences you and those around you;Linguistic – your words, the way you use language and how it influences you and those around you; Programming – your behaviour and the way you organise your ideas and actions, which produces expected and unexpected results.Programming – your behaviour and the way you organise your ideas and actions, which produces expected and unexpected results.

7. NLP Key Principles Know what outcome you want to achieve. Have a resourceful state and sufficient sensory acuity (awareness) to know if you are moving towards or away from your outcome Have sufficient flexibility of behaviour so that you can vary your behaviour until you get your outcome. Take action now!

8. Three Key Skills Outcome  Knowing what you wantAcuity  Notice what you are getting Flexibility  Keep changing what you are thinking & doing

10. What will I I do differently next time?

11. What do I want to ACHIEVE or CHANGE as a result of this workshop?

12. The map is not the territory The map is not the territory There is no failure, only feedback If you always do what you’ve always done, you’ll always get what you’ve always got You already have all of the resources Some NLP Operating Principles It’s not what happens to you, but what you do with it that determines your experience

13. We are where we are as a result of the choices we make We are where we are as a result of the choices we make Behind every action is a positive intention If someone else can do it, you can learn to do it too If you don’t know, who would know The meaning of a communication is the response you get Some NLP Operating Principles

14. Representation Systems (The Languages of the Mind) SeeVisual HearAuditory FeelKinaesthetic

15. Between what happens to us and our response to it Between what happens to us and our response to it … …..is our freedom to choose our response

16. We can’t choose the other person’s response. What we can do is… INFLUENCE their response

17. The door to INFLUENCE opens from the inside

18. Communication Influence 38% Tone of voice 7% Spoken Words 55% Body Language

19. Rapport Skills Matching Body Language Matching Voice Matching Words

20. Creating a Simple Belief Change – quick revision

21. Whether you think you can…. Or whether you think you can’t…. You’re probably right!

22. Identify your limiting belief as a ‘one liner’ e.g. ‘I believe that parenting classes are a complete waste of time.’ ‘I see no point in keeping my house clean and tidy.’ Imagine putting the belief behind you. Say, ‘I used to believe…’ Ask what would it be more empowering to believe? Get positive and identify 3 better options pick the best option. Imagine clearly what it is like believing this option & notice how it feels different. Notice the biggest advantage of this new belief. Imagine a typical 24 hours with this new belief If there are problems, re-word the belief to suit. What will be the very first bit of evidence that this belief is just starting?

24. Sensory Acuity & Micro Signals

25. Eye Accessing Cues

27. 2 Truths & a Lie!

28. Lunch Time

29. Let’s Take a Further Look at Language

30. Deletions Deletions Distortions Distortions Generalisations Generalisations ‘Communication Filters’

31. Deletions

32. Distortions

34. Generalisations

35. Cna yuo raed tihs? I cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg. The phaonmneal pweor of the hmuan mnid, aoccdrnig to a rscheearchr at Cmabrigde Uinervtisy, it dseno't mtaetr in waht oerdr the ltteres in a wrod are, the olny iproamtnt tihng is taht the frsit and lsat ltteer be in the rghit pclae. The rset can be a taotl mses and you can sitll raed it whotuit a pboerlm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe. Azanmig huh? Yaeh and I awlyas tghuhot slpeling was ipmorantt! I’m jsut wndoernig how kninowg tihs can hlep me rtheink smoe of the tihgins I do in the Fylnig Satrt Taem?

37. Perceptual Positioning

38. Let’s listen to each other

39. When people who are not used to speaking are heard by people who are not used to listening, then real change occurs.

40. 1st 2nd 3rd = ME How do I see the situation? How do I see the other person? How do I feel? What’s going on in my opinion? = THE OTHER PERSON How do I see the situation? How do I see the other person? How do I feel? What’s going on in my opinion? = OBSERVER How do I see the situation? How do I see these 2 people? What do I think is going on? What might 1 st position do to change things?

42. The POWER to change! Helping your clients create ‘well-formed outcomes’

43. POWER Outcomes P ositive O wn part R eal W hat specifically E cology Ask: What would you rather have? Is this within your own control? What specifically do you want? With whom? By when? If you could have that tomorrow, would you take it? If you get hesitation Ask: “what stops you?” Can you imagine how it will be when you have achieved your goal? See, hear, feel..

44. Diagnostic Questions? What stops you from… (outcome)…? Listen to their reply, and ask yourself… is that a thought, action, belief or emotion?What stops you from… (outcome)…? Listen to their reply, and ask yourself… is that a thought, action, belief or emotion? What would have to happen for you to be able… (outcome)…? Listen for thought, action, belief, emotion.What would have to happen for you to be able… (outcome)…? Listen for thought, action, belief, emotion. Test your hypothesis by asking… “If you could have a more useful thought / action / belief / emotion, would that make a difference?”Test your hypothesis by asking… “If you could have a more useful thought / action / belief / emotion, would that make a difference?”

45. Recipe for Fielding Challenges AcknowledgeClarifyAnswerCheck

46. When things go off track! Summarise

47. Workshop Summary Examining basic NLP operating principles Establishing & maintaining rapport Influencing through appropriate language Exploring pre-suppositions & changing belief systems Creating effective resource states Perceptual positioning Overcoming barriers & creating well-formed outcomes

48. Final Thoughts

50. …what am I going to do differently after today?

51. …I’ll probably do nothing about it! If I do nothing about it in 24 hours…

52. Thank You

53. Tools & Techniques Tools & Techniques Ian Govier (Facilitator) NLPNLPNLPNLP An introduction to Day 2