1. Rob Shaw – Online Interviews: Overview of interview technologies http://www.geog.le.ac.uk/orm/interviews/inttechnical.htm

2. Overview of interview technologies 1. Asynchronous discussion software 2.Synchronous discussion software: a. Free online chat providers b. 'Instant messaging' software and services c. Online meeting and collaboration software d. Online customer support software 3.Audio and video a. Instant messaging b. Internet telephony c. Older technologies

3. 1. Asynchronous discussions Threaded or Flat

4. Asynchronous discussion software Vast array of options Key decisions and issues: Software-only v software and hosting Open source v commercial Security and data backup

5. Synchronous communication software a.Free online chat providers Open access - Ethical issues b.'Instant messaging' software and services Privacy One-to-one and increasing scope for group interviews (& audio/visuals) c.Online meeting and collaboration software May offer added functionality and security d.Online customer support software Good integration with web pages and security Straightforward and accessible

6. Audio and video a.Instant messaging Most only offer one-to-one audio and video Constant improvement. b.Internet telephony Increasingly widely available Interoperability issues / cost c.Older technologies Microsoft NetMeeting can be used with older technology, but still available for latest windows technologies