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Published byAlexandrina Hudson Modified over 9 years ago
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October 14, 2011
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Benefit Year Earnings (BYE): 2008 – 2011 Root Causes : BYE - 12% of total overpayments Claimant Causes: Unreported Earnings 68%, Incorrect Earnings 23% Fraud Confusion on reporting requirements Estimating past wages without documentation Agency and Employer All other causes 9% 2
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Benefit Year Earnings (BYE): Planned action(s) to address: Expand State Directory of New Hires to include date of new hire and rehire if separation of more than 60 days Communications Outreach Principal milestones: Pass required legislation by March 2012 Complete required computer modification by June 2012 Execute employer education strategy by June 2012 3
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Separations (SEPs): 2008 – 2011 Root Causes Identified: 8% of total overpayments Very complicated state law – all parties bear some responsibility, especially for voluntary quit issues Claimant solely responsible 39% of the time Agency and claimant share 23% responsibility All three parties responsible in 12% of cases Common factors include: Complexity of adjudications Duration of conditional payments as claims adjudicated Untimely, incomplete responses to info requests 4
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Separations: Planned action items: User testing of exiting employer sep information Employer education and outreach to help employers actively manage claims and prevent fraud Possible reprioritization of conditional pays in work queues Explore non-SIDES technology enhancements Principal milestones: Review work queue priorities before winter peak 2011 Complete user testing and launch web campaign by March 2012 Design timely response campaign by March 2012 Launch campaign by June 2012 Computer feasibility TBD (resource challenges) 5
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Work Search Issues: 2008 - 2011 Root Causes Identified: 65% of total overpayments Agency Causes State law very stringent High standard for documentation No warning for “first failure” Insufficient time for claimants to respond to in- person interview requirements Claimant Causes Inattention to requests for information Confusion about requirements Misunderstanding serious consequences of failing job search requirements 6
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Work Search Issues : Planned Action: Comprehensive Review and Overhaul of Job Search Review Program Policy, data, operations, claimant messaging and outreach, and technology requirements reviews Formal recommendations presented to senior agency leadership Implementation as major project with project management and dedicated staffing Principal milestones: Agency project lead already identified High level planning underway Incremental changes as possible with full implementation by December 2012 7
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8 Data Integrity Root causes Data validation failures on ETA 227 Lack of consistent IT support due to competing priorities Instability of aging GUIDE system Possible inconsistent scoring by BAM reviewers High supervisory and staff turnover Lack of formal training systems Few incentives for BAM staff to remain long-term Planned action(s) to address issue Trouble-shoot data validation issues Audit BAM methodology Review BAM staffing model Principle milestones Compete all data integrity tasks by December 2011
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Strategies to Support Owning UI Integrity and Overall Integrity Communications: No distinction among groups about the importance of integrity, only about which message to send Pulling demographic information on overpayments by claimant, industry, occupation for targeting purposes Awaiting DOL research results on what messages work among different target audiences Trying to identify non-traditional ways to communicate: (We know what doesn’t work, but not what does…) Putting together a bare-bones budget that will actually move the needle 9
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“Integrity: Own It!” Questions? State Contact for follow-up: Jill Will: jwill@esd.wa.govjwill@esd.wa.gov Phone: 360-902-9658 10
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