1. Institutional and Organizational Challenges: Delivering NAPR Services National Agency of Public Registry Ministry of Justice of Georgia NAPR Ekaterina Meskhidze 16-17 October, Vienna, Austria UNECE WPLA Workshop

2. 2004-2014 Georgian Challenges ICT Development Economic Growth Democracy Business Environment Data Openness, transparency

3. Registration and Cadastre System “One-stop-shop” principle Centralized registration and cadastre system and decentralized customer service Simplified property registration procedure

4. National Agency of Public Registry Legal Entity of Public Law Ministry of Justice of Georgia Operating on self-financing principle Property Registry Business Registry Address Registry Pledge Registry Lien/Tax Lien Registry Mortgage Registry Registry of Municipalities Registry of Political Parties Cadastral Data

5. What, how, when?

6. Institutional& Organizational Challenges

7. Institutional, Technological & Legal Reforms Extract NAPRreg NAPRweb CadastalPlan

10. Data Sharing Between Institutions

11. 6 Factors toward the SUCCESS News InfrastructureHR Branding Consumer Orientation Simplified Procedures IT Infrastructure

12. Delivering 300 Services Public Service Hall National Bureau of Enforcement Notary Chamber of Georgia Civil Registry Agency National Agency of Public Registry National Archive of Georgia Ministry of Education and Science Alimony Power of Attorney Passport/Birth Certificate Company/Prope rty Registration Length of Service/Historic Documents High School/Graduat e Diploma All in 15 minutes

13. Service Delivery Concept at Public Service Hall Entrance Self-Service Area Customer Traffic Management Quick Services Long Services Waiting Area Management Back Office

14. Tbilisi Public Service Hall 5 000 sq. m. area 10000 Transactions Up to 300 services

15. Service Delivery Statistics Average Customer Number 23 000 Average Waiting Time 4-5 min. Average Service Delivery Time 6 min.

16. Individual Passport Apostil/Legalization Change of name/surname ID Card Birth Registration Citizenship of Georgia Death registration Marriage Registration Child Adoption Registration

17. Property Registration Immovable Property Movable Property Intangible Property Mortgage

18. Business Registration Registration Service Information Archive Service Opening Bank Account

19. Archive Services Certification of Work Experience Certification of Property Rights Death, Marriage and Divorce Certificate Biographical Certificate Certificate on Repression and Rehabilitation Certificate on Land and Building District, Street name change certificate

20.  Possibility to submit an application for diverse services through PSH Cafe  Possibility to receive ready documents while drinking cofee Service Delivery Innovative Methods

21. JUST DRIVE will ensure customers to receive ready documents using drive-through principle of service delivery.

22. Website guide help Online Consultancy 24 / 7 From any part of the world

23. ICT Development and infrastructure maintained by NAPR NAPR has two identical data centers for data and service duplication. The scheme of one data center:

24. Cloud Infrastructure NAPR uses leading open source cloud solution

27. Thank you! Eka Meskhidze emeskhidze@napr.gov.ge; www.napr.gov.ge