1. Copyright 2006, The Institute for Motivational Living, Inc. All Rights Reserved. Duplication Prohibited. Organizational Development Can Make Your Job Easier Keys for Improving Teamwork, Communication, and Productivity Presented by Candy Body

2. Copyright 2006, The Institute for Motivational Living, Inc. All Rights Reserved. Duplication Prohibited. People are Different But…People are Predictably Different

3. Copyright 2006, The Institute for Motivational Living, Inc. All Rights Reserved. Duplication Prohibited. The Town Manger & the Magic Lantern

4. Copyright 2006, The Institute for Motivational Living, Inc. All Rights Reserved. Duplication Prohibited. The Town Manger & the Magic Lantern

5. Copyright 2006, The Institute for Motivational Living, Inc. All Rights Reserved. Duplication Prohibited.

6. Model Comparisons

7. Behavioral Principles PASSIVE - INTROVERT ACTIVE - EXTROVERT TASK ORIENTED PEOPLE ORIENTED Product Oriented Process Oriented 3% 11% 17%69% Determined Decisive Direct Forceful Independent Ambitious Impulsive Inspiring Influencing Expressive Enthusiastic Talkative Steady, Stable Supportive Systematic Reliable Relaxed Modest Contemplative Careful Creative Correct Concise Compliant

8. Copyright 2006, The Institute for Motivational Living, Inc. All Rights Reserved. Duplication Prohibited. Elevator Analogy Button-pusher Chit-chatter Everybody come along Compliance guy

9. Style Characteristics

10. Copyright 2006, The Institute for Motivational Living, Inc. All Rights Reserved. Duplication Prohibited. OD Best Practices Know your team’s style Benchmark and make informed decisions Create a DISC-awareness culture Elevate internal customer service

11. People are Different “Seek not so much to be understood as to understand.” St. Francis of Assisi But… People are Predictably Different

12. Copyright 2006, The Institute for Motivational Living, Inc. All Rights Reserved. Duplication Prohibited. Candy@BoardDeveloper.com 480.353.8273 Presented by Candy Body VP Organizational Development

13. Copyright 2006, The Institute for Motivational Living, Inc. All Rights Reserved. Duplication Prohibited. Creating a DISC-awareness culture 1.People read 2.Shift (Adapt) 3.Communicate

14. Copyright 2006, The Institute for Motivational Living, Inc. All Rights Reserved. Duplication Prohibited. Making Informed Staffing Decisions People are motivated to do things for their own personal reasons…not someone else’s Understanding behavioral styles improves communication People instinctively move away from their fears to a more comfortable environment

15. Treat people the way they want to be treated Communicate in the method they are comfortable receiving Sell in the way they prefer to buy Lead in the way they are comfortable following Keys to Business Interactions

16. People vs. Tasks

17. Copyright 2006, The Institute for Motivational Living, Inc. All Rights Reserved. Duplication Prohibited. City Manager Jokes