1. Ambition in Action www.sit.nsw.edu.au ADVANCED DIPLOMA IN MANAGEMENT BSBINN601A Manage Organisational Change

2. Ambition in Action www.sit.nsw.edu.au Kotter’s 8 Step Change Model 1.Create urgency 2.Form a powerful coalition 3.Create a vision for change 4.Communicate the vision 5.Remove obstacles 6.Create short term wins 7.Build on the change 8.Anchor the changes in corporate culture

3. Ambition in Action www.sit.nsw.edu.au Step 1: Create Urgency What you can do: /Identify threats and their impacts /Identify opportunities /Honest discussions to create urgency /Gain support from customers, stakeholders and industry people to strengthen argument “75% of management have to buy in to change”

4. Ambition in Action www.sit.nsw.edu.au Step 2: Form a powerful Coalition What you can do: /Identify true leaders in the organisation /Ask for emotional commitment from these people /Work on team building within your coalition /Check for weak areas, different mix of organisational members

5. Ambition in Action www.sit.nsw.edu.au Step 3: Create a vision for change What you can do: /Determine values central to change /Develop a vision that captures what you “see” as the future /Create strategy to execute the change /Ensure that your change coalition can describe the vision /Practice your “vision speech” often

6. Ambition in Action www.sit.nsw.edu.au Step 4: Communicate the vision What can you do: /Talk often about your change vision /Openly and honestly address peoples’ concerns /Apply vision to all aspects of operations /Lead by example

7. Ambition in Action www.sit.nsw.edu.au Step 5: Remove Obstacles What can you do: identify, hire, change leaders whose main role is to deliver the change Ensure all jds, org structure, performance and compensation systems are in line with the vision Recognise and reward change Identify resisters and help them see what is needed Take action to quickly remove barriers (human or otherwise)

8. Ambition in Action www.sit.nsw.edu.au What can you do: look for sure fire projects that you can implement Don’t choose early targets that are expensive Analyse pros and cons of your targets Reward the people that help you achieve those targets Step 6: Create short term Wins

9. Ambition in Action www.sit.nsw.edu.au Step 7: Build on the change What can you do: /After each win analyse what went right and what can improve /Set goals to continue building the momentum /Learn about Kaizen and continuous improvement /Keep ideas fresh by bringing in new agents and leaders for change

10. Ambition in Action www.sit.nsw.edu.au Step 8: Anchor the changes in Corporate culture What can you do: /Talk about progress, tell stories about success /Include change ideals and values when hiring and training /Publically recognise key coalition members /Create plans to replace leaders as they move on