1. TeliaSonera Sune Virta Stefan Sippel Kristian Ojanperä Wille Wahlberg

2. The Company The leading telecommunications company in the Nordic and Baltic region Also stong positions in mobile communications in Eurasia, Turkey and Russia Result of merger between Swedish Telia and Finnish Sonera in 2002

3. Key Figures (from 2005) Headquarter in Stockholm Sweden Net sales9,600 Meur Operating income2,200 Meur Employees28,000 Customers23mil in Nordic and Baltic regions 57mil mobile customers internationally Market split: 44%Sweden 18%Finland 16% Norway & Denmark 22%Baltic Countries + Eurasia

4. Introduction: Overall impact of Trans- Baltic projects 1. In which countries and in which areas do you run trans – Baltic projects 2. Which are the most important lessons learnt with Trans-Baltic projects in your company?

5. Project management skills 3. On a general level. What type of project management skills do you regard more important for Trans-Baltic projects A. Technical (“hard”) skills for managing people B. Relational (“soft”) skills for managing people Why is the chosen alternative more important? 4. Please list the most important challenges when working as a project leader for Trans – Baltic projects. 5. Do the challenges vary from country to country?

6. Project management skills... 6. Do the challenges vary in different phases of the project’s life-cycle? 7. Project leadership abilities commonly referred to in literature. Importance ranking. 8. Regarding the abilities ranked high in the list – why do you regard these abilities most important? Can you give examples of situations where they have been of high importance? 9. Are there other project management abilities you would like to include in the list? How would you rank these project management abilities in a Trans-Baltic project?

7. Competencies for project participants 10. Key competencies for project participants. Importance ranking. 11. Regarding the competencies ranked high in the list – why do you regard these abilities most important? Can you give examples of situations where they have been of high importance? 12. Please describe a situation where you have experienced a competency gap regarding project team members in a Trans – Baltic project. 13. Which competencies were lacking – if any please list per country?

8. Competencies for project participants... 14. Which tools/strategies, if any, did you use for overcoming the competency gaps, please list per country? 15. How well did the tools/strategies function in the situation, please list per country? 16. Which tools/strategies would you use in similar situations in the future, please list per country?

9. Collaboration between team members 17. According to your experience, please give a few examples of successful ways of A. Encouraging knowledge sharing and learning in Trans-Baltic projects B. Using information- and communication technologies for collaboration in Trans-Baltic projects 18. What factors can prevent success in questions a. and b. above?

10. Conclusion 19. Are there other aspects of competencies in Trans-Baltic projects that you would like to mention?