1. Support Staff Conference CELEBRATE OUR CUSTOMERS DELIVERING EXCELLENCE

9. “Why come to Portsmouth if there are no graduate opportunities?”

11. We as a University are not selling a product. We are selling our service, our promise and our ability, to not just be adequate, but to be excellent. http://www.port.ac.uk/departments/services/humanresources/ managementandstaffdevelopment/DeliveringExcellence/

12. WHO ARE OUR CUSTOMERS ? WHAT SERVICE STANDARDS DO YOU HAVE IN PLACE ? ARE YOU AWARE OF HOW YOUR BEHAVIOUR IMPACTS THOSE AROUND YOU ? 2% OR MOOD HOOVER ? HOW DO WE MEASURE OUR SUCCESSES ?

13. DELIVERING EXCELLENCE PROGRAMME OF EVENTS 1. Customer Insight 2. Practical Process Delivery 3. Equality and Diversity 4. Soft Skills