1. What every Change Analyst should know - our experience with Agile PLM

2. Symmetricom  ~$200M annual sales  Two major and distinct markets  Time, frequency, and synchronization  5 major divisions  6 major sites  5 time zones  ~700 employees

3. Agile and Symmetricom  Initial purchase in November 2007  Go-Live on Product Collaboration (design data) in April 2008  Go-Live on Product Quality in March 2009  Version update project in October 2009  One way integration – Agile to Oracle ERP

4. Current Use  All sites, all divisions – global tool  Key workflows  ECO/PECO/CO – Change Orders for product  PTR – Problem Tracking and Resolution for released product  CAPA – Corrective And Preventive Actions  TDA – Temporary Deviation on released products, including shipment authorization for unreleased  LCO – Lifecycle Change Order – moves product from one lifecycle status to another (e.g. Production to Service Only)

5. Things That Make Life Easier  ‘Workflow Routing’ tab as a to-do list  Subscriptions to receive alert of a particular action  Bookmarks to find frequently accessed information  Use a status in workflows to confirm data transfer to ERP before moving to status of ‘Complete’  Import from Excel spreadsheet to update item attributes  Escalations send reminder notifications to approver or manager after n hours/days

6. Things To Watch Out For  Wrong workflow on change order  When to use different change types / workflows  Sequence of Revisions (e.g., ‘001’ is not the same as ‘1’)  Clean up Notifications and Workflow Routing tab entries (only limited number are displayed and refresh is faster)  Using wrong change type to obsolete an item  Attribute used on both change order and affected items has mismatch in value (e.g., different product line on CO header and affected items)  Data not sync'd to ERP (if data is transferred to ERP)

7. Q and A  Questions?????