2. © 2011 Center for Community College Student Engagement Kentucky Community and Technical College System Statewide Workshop March 25, 2013

3. © 2011 Center for Community College Student Engagement Jeff Crumpley Associate Director, Operations 512.232.6455 crumpley@ccsse.org Center for Community College Student Engagement Community College Leadership Program The University of Texas at Austin Thomas Greene Vice President of Academic Affairs and Student Services Lake Tahoe Community College Introductions Thank you for joining us!

4. © 2011 Center for Community College Student Engagement Agenda  Student Engagement and Success: What We Know Matters  Using the Data for Institutional Progress  Analysis and Communication of CCSSE data  Using CCSSE Benchmarks Please Note: Videos shown during workshop have been removed. CCCSE video can be found at: http://www.youtube.com/user/CCCSEVideo

5. © 2011 Center for Community College Student Engagement Why are we here today? Student success is the number one priority and we will work to create the best possible opportunities in postsecondary education for you! Student Success is our Top Priority Increase Student Access, Transfer, and Success

6. © 2011 Center for Community College Student Engagement Student Voices Video Book and Video can be purchased here http://www.aacc.nche.edu/Publications/Pages/Product. aspx?Product_Id=436679

7. © 2011 Center for Community College Student Engagement Defining Student Engagement

8. © 2011 Center for Community College Student Engagement Center for Community College Student Engagement CCSSE (& CCFSSE) SENSE Established surveys: High-Impact Practices Initiative on Men of Color CCIS Initiative on Student Success SSBTN Other projects: Assess the quality of their work Identify and grow successful educational practices Identify areas in which to improve Provide context: a data-derived picture of institution Shift the focus to institutional locus of control CCSSE and SENSE are tools designed to help colleges:

9. © 2011 Center for Community College Student Engagement What is Student Engagement? …the amount of time and energy students invest in meaningful educational practices …the institutional practices and student behaviors that are highly correlated with student learning and retention

10. © 2011 Center for Community College Student Engagement One thing we KNOW about community college student engagement… It’s unlikely to happen by accident. It has to happen by design.

11. © 2011 Center for Community College Student Engagement What sort of data are we talking about here. Benchmarks – standardized scores on high level concepts to get you in to the results. Means – place responses on a scale to allow comparison. Frequencies – give you details about the actual responses/behaviors

12. © 2011 Center for Community College Student Engagement A quick look at the CCSSE web site. Main Survey CCFSSE High Impact Practices Initiative on Improving Outcomes for Men of Color

13. © 2011 Center for Community College Student Engagement Example of how to walk through benchmark report. Do it as an exercise, ask for report out highlights during working lunch.

14. © 2011 Center for Community College Student Engagement Using Results for Institutional Progress

15. © 2011 Center for Community College Student Engagement Ensuring Success at the Front Door Thomas Greene V.P., Academic Affairs & Student Services Lake Tahoe Community College

16. © 2011 Center for Community College Student Engagement 15 S uccess is often determined early in a student’s college-going experience, during the first few minutes, hours and days on campus.

17. © 2011 Center for Community College Student Engagement Presentation Outcomes  Identify a few places where your policies/practices align and/or conflict with what we know matters relative to the success of newly entering students  Identify two or three front-door areas at your institution that are ripe for improvement  Understand better, what components are necessary to facilitate Continual Improvement at the front door 16

18. © 2011 Center for Community College Student Engagement Small Group Discussion 1.Identify two or three policies/practices at your institution that best promote the success of newly entering students. 2.Identify two or three policies/practices at your institution that conflict or are potential barriers to the success of newly entering students. 3.Discuss how these policies/practices came into being. 17

19. © 2011 Center for Community College Student Engagement What We Know Matters It has to happen EARLY …Focus on the front door Initial Preparation & Planning Early Support & Intervention

20. © 2011 Center for Community College Student Engagement Registration Source: 2012 KCTCS Custom Survey Data How satisfied are you with the help you receive when you register for classes?

21. © 2011 Center for Community College Student Engagement Registration During the current term at this college, I completed registration before the first class session(s). (Promising Practices, Item #1) Source: 2012 CCSSE data

22. © 2011 Center for Community College Student Engagement Registration How does this alter the classrooms on your campus during the initial weeks of class? Source: 2012 CCSSE data CCFSSE: During the current term at this college about what percentage of the students in your selected course section registered after the first class section? Some of my students register late = 51%

23. © 2011 Center for Community College Student Engagement What We Know Matters More structure, fewer options, clearer pathways

24. © 2011 Center for Community College Student Engagement CCSSE: Kentucky Students’ Use and Value of Student Services 23 How important are the following services? Very, Some Not at all Academic advising/planning 94%6% Career counseling 82%18% Peer or other tutoring 73%27% Financial Aid 87%13% Computer Labs 87%13% How often do you use the following services? Rarely/ Never Academic advising/planning 24% Career counseling 50% Peer or other tutoring 46% Financial Aid 24% Computer Labs 24% Source: 2012CCSSE data.

25. © 2011 Center for Community College Student Engagement Make it Mandatory How do students feel about “MANDATORY” ? a. Frightened b. Appreciative c. Disgruntled d. Ecstatic e. Depressed Students want our guidance … Even though they complain about it. Key Question: Does “mandatory” really mean mandatory?

26. © 2011 Center for Community College Student Engagement One College’s Story Stand Alone Services Physical Barriers Crowded Hallways Long Waiting Lines Multi-College District Minimal Standardization

27. © 2011 Center for Community College Student Engagement Some Front Door Data*  Less than 25% of full-time students reported that they participated in an Orientation Program or Course at the college.  Students reported their satisfaction with Academic & Financial Aid Advising was significantly lower than like-size peer institutions.  61 % of students, compared to over 70% of those at like-sized peer institutions, responded that the college provided the support they needed to help them succeed at the college.  On a percentage basis, fewer students were submitting a FAFSFA compared to like-size peer institutions.  Increases in Financial Aid Applications had not kept pace with enrollment growth * CCSSE Data: 2008

28. © 2011 Center for Community College Student Engagement Very Imp. Very Often RarelyNot Imp.

29. © 2011 Center for Community College Student Engagement Institutional Barriers  Limited, poorly packaged data.  No mechanism or established process existed for using data to inform decision-making.  Student Services staff were not trained to examine, analyze and discuss data, nor where they provided support in how to effectively plan.  Student Services program planning was perfunctory, once in every six-year obligation.  Culture of Advocacy vs. Inquiry and Anecdote vs. Evidence

30. © 2011 Center for Community College Student Engagement Intentional Matriculation Pathway

31. © 2011 Center for Community College Student Engagement Service Delivery Integration

32. © 2011 Center for Community College Student Engagement Welcoming Environment Increased Access to Services Financial Aid / Registration Laboratory

33. © 2011 Center for Community College Student Engagement Personal Connections Training Financial Aid / Registration Laboratory

34. © 2011 Center for Community College Student Engagement Strategic Communication

35. © 2011 Center for Community College Student Engagement Culture of Evidence 34

36. © 2011 Center for Community College Student Engagement Actions

37. © 2011 Center for Community College Student Engagement Small College Story  Over 70 % of all students attend part-time. Over half are first in their family to attend college.  Over 34 % of part-time students report that they had not met with an advisor to discuss their educational goals during the their first four weeks at the college.  Over 25 % of students reported they were unaware of a new student orientation. Another 25% said they did not attend an orientation due to scheduling conflicts.  Pattern of students reporting high levels of importance – low utilization of support services.  Over 90% of students reported not having enrolled in a student success course.

38. © 2011 Center for Community College Student Engagement Create the Right Conditions  Evidence CCSSE, Focus Groups, Improved Reporting Systems  Inquiry Modified Governance Structure Work Teams Adopted & Practiced Conceptual Framework  Action & Reflection Integrated Planning Model Unit Planning & Resource Allocation

39. © 2011 Center for Community College Student Engagement LTCC’s Response-to-Date  Clear, Inescapable Matriculation Pathway Student Ambassador Program Registration / Financial Aid Lab Synchronous Online New Student Orientation Program  Inescapable Interventions Imbed Counseling, Advising & Success Strategies into Foundational Skills Classes Curricular Modifications to Incorporate Mandatory Use of Tutoring & Learning Center

40. © 2011 Center for Community College Student Engagement LTCC’s Adjunct Faculty Challenge  Approximately 2 out of every 3 classes is taught by a part-time faculty member.  Over 85% of part-time faculty report that they spend 4 or less hours per week reflecting on ways to improve their teaching.  Over half of the part-time faculty report spending less than 10% of class time engaging students in small group activities or teacher-student shared discussions.  Over half of the part-time faculty report that they never provide advising to students.

41. © 2011 Center for Community College Student Engagement LTCC’s Response  Developed a menu of professional development programs specifically for part-time faculty ETW - Excellence-in-Teaching Workshop (16 Hours) ETW 2.0 - Excellence-in-Teaching Workshop 2.0 (8 Hours) iETW - Excellence-in-Online Teaching Workshop Foundational Skills Apprenticeship Program  Incentivized Participation Associates Program Revamped Faculty Professional Development Program

42. © 2011 Center for Community College Student Engagement Feedback, Questions, and Wrap-Up

43. © 2011 Center for Community College Student Engagement Integrate Student Support into Learning Experiences CCFSSE: Faculty’s Use of Student Services in Classes 42 How much do you incorporate the use of the following services in your selected course section? Rarely/Never Academic advising/planning% Career counseling% Peer or other tutoring% Skill labs (writing, math, etc.)% Source: 2010 CCFSSE data.

44. © 2011 Center for Community College Student Engagement Team Discussions Use your CCSSE and institutional data to identify areas/processes that need improvement in Student Services Identify programs/activities that would affect students being successful at your institution

45. © 2011 Center for Community College Student Engagement Kentucky Results

46. © 2011 Center for Community College Student Engagement Benchmarking for Excellence The most important comparison: where you are now, compared with where you want to be. Other comparisons and ways to identify effective practices: Within your own college Across your consortium Looking at other colleges most like you

47. © 2011 Center for Community College Student Engagement CCSSE Benchmarks of Effective Educational Practice Groups of conceptually-related items Standardized to a national mean of 50 Address key areas of student engagement Provide a way for colleges to compare their own performance with other groups of colleges and across student groups

48. © 2011 Center for Community College Student Engagement CCSSE Benchmarks Active and Collaborative Learning Student Effort Academic Challenge Student Faculty Interaction Support for Learners

49. © 2011 Center for Community College Student Engagement CCSSE Benchmark Scores for the Kentucky Consortium 50

50. © 2011 Center for Community College Student Engagement Benchmarks: Kentucky Consortium The Range: Highest-Performers to Lowest- Performers

51. © 2011 Center for Community College Student Engagement Disaggregating Benchmark Data Kentucky: Enrollment Status (P/T vs. F/T) P/T F/T Active and Collaborative Learning 44.3 53.0 Student Effort 47.4 56.3 Academic Challenge 46.3 55.4 Student-Faculty Interaction 49.4 58.0 Support for Learners 49.3 55.1

52. © 2011 Center for Community College Student Engagement What about never? Full-time students might have more opportunity to engage with other students and their instructors, but…how do we explain never?  P/T students who report “never” making a class presentation: 39.6%  (F/T -25.2%)  P/T students who report “never” working with other students outside of class to prepare class assignments: 49.7%  (F/T -36.9%) Source: 2012 CCSSE data

53. © 2011 Center for Community College Student Engagement Disaggregating Benchmark Data Kentucky: Developmental Status Dev Non-Dev Active and Collaborative Learning 48.8 47.5 Student Effort 55.1 45.1 Academic Challenge 51.9 48.1 Student-Faculty Interaction 54.5 51.7 Support for Learners 55.2 47.3

54. © 2011 Center for Community College Student Engagement Disaggregating Benchmark Data Kentucky: Credit Hours Earned 0-29 30+ Active and Collaborative Learning 45.6 53.7 Student Effort 50.6 52.2 Academic Challenge 48.2 55.5 Student-Faculty Interaction 50.3 59.3 Support for Learners 51.4 53.3

55. © 2011 Center for Community College Student Engagement Using CCSSE Benchmarks

56. © 2011 Center for Community College Student Engagement #1 High expectations matter …clearly communicated …regularly assessed …frequently discussed What Matters Most

57. © 2011 Center for Community College Student Engagement How often have you worked harder than you thought you could to meet an instructor’s standards or expectations? Item #4p Kentucky NeverSometimes Often/Very Often 8% 35%57% Source: 2012 CCSSE data

58. © 2011 Center for Community College Student Engagement Expectations may not be as high as they need to be… How often have you come to class without completing readings or assignments? Item #4e Kentucky NeverSometimes Often/Very Often 40%50%10% Source: 2012 CCSSE data

59. © 2011 Center for Community College Student Engagement Looking inside the Benchmarks: Student-Faculty Interaction Source: 2012 CCSSE data

60. © 2011 Center for Community College Student Engagement What Matters Most #2 High support matters …easily accessed …relevant to students …brought to scale

61. © 2011 Center for Community College Student Engagement Student’s View of Importance and Use of Student Services Kentucky Very/ Somewhat Peer or other tutoring73% Skill labs (writing, math, etc.)79% Sometimes /Often Peer or other tutoring28% Skill labs (writing, math, etc.)48% How important are the following services? How often do you use the following services? PE Source: 2012 CCSSE data

62. © 2011 Center for Community College Student Engagement What Matters Most In focus groups with students, what do they typically report as the most important factor in keeping them in school and persisting toward their goals? Relationships #3 Connections matter

63. © 2011 Center for Community College Student Engagement Making Connections Providing the support you need to help you succeed in college Kentucky Source: 2012 CCSSE data

64. © 2011 Center for Community College Student Engagement Worked with classmates outside of class to prepare class assignments Looking inside the Benchmarks: Active and Collaborative Learning Kentucky Source: 2012 CCSSE data

65. © 2011 Center for Community College Student Engagement What Matters Most #3 Inescapable engagement …inside the classroom …outside the classroom …when and where students are

66. © 2011 Center for Community College Student Engagement Inescapable Engagement Discussed ideas from your readings or classes with instructors outside of class: 19% often or very often 45% never Kentucky Source: 2012 CCSSE data

67. © 2011 Center for Community College Student Engagement Looking inside the Benchmarks: Active & Collaborative Learning Kentucky students who… Source: 2012 CCSSE data

68. © 2011 Center for Community College Student Engagement How can we make engagement inescapable?

69. © 2011 Center for Community College Student Engagement What Matters Most #4 Culture of evidence… …understand the facts …share the facts …act on the facts

70. © 2011 Center for Community College Student Engagement The Courage to See…

71. © 2011 Center for Community College Student Engagement What Matters Most Culture of evidence… Resist the average… Reach for excellence!

72. © 2011 Center for Community College Student Engagement High Impact Practices

73. © 2011 Center for Community College Student Engagement CCCSE Special Study on High Impact Practices What is it?  Online Institutional Survey (Free)  Special-focus items on CCSSE  New items on CCFSSE  Special-focus module on SENSE  Lots of data

74. © 2011 Center for Community College Student Engagement Orientation The ONE response that best describes my experience with orientation when I first came to this college is... (Promising Practices, Item #2) Source: 2012 CCSSE data

75. © 2011 Center for Community College Student Engagement First-Year Experience I participated in a structured experience for new students... (Promising Practices, Item #3) Source: 2012 CCSSE data

76. © 2011 Center for Community College Student Engagement Learning Community I enrolled in an organized learning community... (Promising Practices, Item #4) Source: 2012 CCSSE data

77. © 2011 Center for Community College Student Engagement Student Success Course I enrolled in a student success course (such as a student development, extended orientation, study skills, student life skills, or college success course). (Promising Practices, Item #5) Source: 2012 CCSSE data

78. © 2011 Center for Community College Student Engagement Do these promising practices make a difference?

79. © 2011 Center for Community College Student Engagement 2012 Kentucky Benchmark Scores by Orientation Source: 2012 CCSSE data

80. © 2011 Center for Community College Student Engagement 2012 Kentucky Benchmark Scores by First- Year Experience Source: 2012 CCSSE data

81. © 2011 Center for Community College Student Engagement 2012 Kentucky Benchmark Scores by Learning Community Source: 2012 CCSSE data

82. © 2011 Center for Community College Student Engagement 2012 Kentucky Benchmark Scores by Student Success Course Source: 2012 CCSSE data

83. © 2011 Center for Community College Student Engagement Special-focus items: In addition to the SENSE and CCSSE core survey items, the Center has designed special- focus items that examine areas of student experience and institutional performance that are of particular interest to the field. The Center selects a special-focus topic each year and develops new item sets that enable colleges to explore more deeply certain issues that are key to improved student engagement and success. Thus, the Center is able to address issues of current importance to both colleges and their students, while also keeping the core surveys consistent. Special-focus items for the 2011 and 2012 surveys address promising practices for promoting student success and completion. Integrating Survey Results: A Look at Promising Practices Data Four Surveys, Four Perspectives

84. © 2011 Center for Community College Student Engagement Activity Directions  STEP ONE: Determine the sources of data available to your institution.  STEP TWO: Determine how you might subset your results to look more deeply into issues related to diversity on your campus.  STEP THREE: Go to the Members Only CCSSE website to run the analysis.  STEP FOUR: Review the results.  STEP FIVE: Discuss what else you might need to know prior to using this information to make a decision about institutional change.

85. © 2011 Center for Community College Student Engagement Every program, every service, every academic policy, every college is perfectly designed to achieve the exact outcome it currently produces.

86. © 2011 Center for Community College Student Engagement If nothing changes, nothing changes.

87. © 2011 Center for Community College Student Engagement Q and A Thanks for joining us!