1. Corporate Infrastructure: Centralizing the Reasonable Accommodation Process Susan Schwartz & Alison Levy U.S. Department of Transportation Loren Mikola Microsoft Corporation Mirelle King & Jessica Kobty Lockheed Martin Anne Hirsh JAN- Job Accommodation Network January 14, 2010

2. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 2 Disability Resource Center Susan Schwartz & Alison Levy Office of the Secretary U.S. Department of Transportation

3. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 3 U.S. Department of Transportation Structure  12 Operating Administrations  Approximately 58,000 employees  Federal Aviation Administration (48,500 or 82% of DOT) Top Down Support  Office of the Secretary  Human Resources

4. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 4 A Centralized Approach: Benefits  Eliminate Financial Barriers for Managers and Employees  Cost Savings  Economies of Scale  Agreement with DOD’s Computer/Electronic Accommodation Program (CAP) and support from Vocational Rehabilitation Agencies.

5. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 5  Facilitate Reasonable Accommodation Compliance with Consistent Services  Centralized Data Tracking  Strategically enhance the Department’s efforts to increase employment and advancement of persons with disabilities  Education, Outreach and Consultation Results in saving time, money, and administrative effort in maintaining productive employees. Centralized Approach: Benefits (cont.)

6. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 6 Accommodations Provided Other Sources  Operating Administrations  Facility modifications  Standard office equipment  Assistive technology consumables  Equipment maintenance  Managers  Schedules, telework, office space, job duties  Employees  Personal use items

7. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 7 DRC Facilitates Accommodations Follow up & evaluation Request received Needs and potential solutions are identified Action plan signed & accommodations provided Supervisor and/or Decision Maker verifies disability Who Helps? Civil Rights, HR & Legal

8. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 8 An Interactive Process = Success! Employee Supervisor DRC Workplace Success

9. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 9 Location and Contact Info Disability Resource Center U.S. Department of Transportation 1200 New Jersey Avenue, SE, W56-404 Washington, DC 20590 Web: www.drc.dot.gov Email: drc@dot.gov Voice: (202) 493-0625 Fax: (202) 366-3571 Hours: 8:30 a.m. to 5:00 p.m. ET

10. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 10 Discussion of Centralized Accommodations Budget Loren Mikola Disability Inclusion Program Manager Microsoft Corporation

11. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 11 Main Points to Discuss  My role  Why centralized budget?  Seeing the issue from the HR perspective as well as from the employee’s point-of-view  Questions and closing comments

12. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 12 My Role  Eleven-year Microsoft employee  Employee with a visual disability  Making Microsoft as inclusive a place as possible for people with disabilities  Many partnerships need to exist

13. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 13 A Centralized Budget Makes Sense  Eliminates reasons for exclusion  Centralizes subject-matter expertise  Easier to track where monetary and other resources are going  Easier to manage vendor and service provider relationships and contacts  Employees know who to contact with questions and requests for assistance

14. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 14 My Experience With The Process  Received equipment and assistance in a timely manner  Felt empowered to choose the best solutions for my individual needs  Never felt awkward about requesting an accommodation  Braille embosser story

15. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 15 Lockheed Martin’s Focus on Ability (FOA) Team Mirelle King Senior Manager of Compliance & Programs within Equal Employment (EEO) Services

16. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 16  General Population (age 5 and older) - Almost 1 in 5 people have a disability 19.3% or 49.7 million people have at least one type of disability  Working-age people with disabilities (ages 21 to 64) 2 12.6 % of the total working-age population (or 21.4 million people) have one or more disabilities  Number of employed people with disabilities (ages 21 to 64) 2 6.6 % or 8.1 million people have one or more disabilities Sources: 1 Source: U.S. Census Bureau, Disability Status 2000: Census 2000 Brief Issued March 2003 http://www.census.gov/prod/2003pubs/c2kbr-17.pdf http://www.census.gov/prod/2003pubs/c2kbr-17.pdf 2 Houtenville, Andrew J. 2006. "Disability Statistics in the United States." Ithaca, NY: Cornell University Rehabilitation Research and Training Center on Disability Demographics and Statistics (StatsRRTC), www.disabilitystatistics.orgwww.disabilitystatistics.org U.S. Disability Statistics- Population

17. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 17 U.S. Disability Statistics - Employment Employment rate of working-age people with disabilities by disability type 2 Among the six types of disabilities identified, the highest employment rate was for people with “sensory disabilities” 47.8% - Sensory (blindness, deafness, severe vision or hearing impairment) 32.0% - Physical (limited basic physical activities such as walking climbing stairs, reaching, lifting, or carrying) 29.0% - Mental disability (learning, remembering, or concentrating) 17.2% - Self-care disability (dressing, bathing, or getting around inside the home) 16.7% - Difficulty going outside (the home to shop or visit a doctors office) 7.3% - Employment disability (difficulty working at a job or business)

18. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 18  Largest minority population  Includes all other dimensions of diversity  Disability is an acquired dimension - anyone can join at any time  Disability factor increases with age  Returning Veterans with disabilities Disability Information

19. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 19 Corporate Policy Statement In 2008, LMC enacted our corporate policy statement entitled “Providing Reasonable Accommodations in the Workplace and for Applicants”

20. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 20 Our Experience  Our employees with disabilities are capable and productive  We believe we are effective in retaining existing workers who acquire disabilities and arranging accommodations  Proactive recruiting and inclusion of individuals with disabilities has positively impacted our retention, morale and culture  Majority of our work-related modifications have no cost associated to them, e.g. schedule changes, telecommuting, etc.

21. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 21 Focus on Ability (FOA)

22. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 22 FOA Accomplishments  Corporate Policy Statement 575 “Providing Reasonable Accommodations in the Workplace and for Applicants” established a framework for corporate –wide compliance with legal requirements and established a process for applicants and employees needing workplace-related modifications  Participation in the Seamless Transition Apprenticeship Program (STAP); a two year apprenticeship program for veterans with disabilities  Participation in the Social Security Administration’s Ticket to Work program expands our talent gateway to persons with disabilities

23. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 23 FOA Accomplishments (cont.)  Support programs such as Emerging Leaders and Entry Point, which provide students with disabilities intern and co-op opportunities at Lockheed Martin  Support non-profit organizations such as Career Opportunities for Students with Disabilities; Abilities!; Careers and the disABLED; and the American Association of Persons with Disabilities  Move beyond just recognizing October as the National Disability Employer Awareness Month (NDEAM) to year long activities, communications and programs  Create disability-related resources available online for managers and HR to use

24. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 24 Additional Internal Groups  LM Adaptive Technology Center of Excellence (ADIT) provides managers with a tool to help them offer IT-related accommodations in the workplace  Lockheed Martin has over 100 affinity groups corporate- wide, some of which have a focus on employees with disabilities which raises awareness about people with disabilities in the workplace  LM Human Factors & Usability Engineering – to help identify accessibility goals and objectives, perform conformance evaluations on new or existing sites and conduct Web accessibility usability tests with individuals with disabilities as users

25. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 25 Recognition For Our Success  In 2008, Lockheed Martin received the U.S. Department of Labor’s New Freedom Initiative Award for innovative and proactive efforts to recruit, hire, develop and retain persons with disabilities  Lockheed Martin was rated one of the best employers for people with disabilities by Careers & the disABLED magazine. The company came in 6th out of 50 in 2009. In addition, the Company sponsors the Careers & the disABLED National Conference

26. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 26 Local Accommodations Implementation Jessica Kobty Equal Employment Opportunity (EEO) and Affirmative Action (AA) Programs Lead Systems Integration - Owego

27. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 27 Local Level Implementation  Lockheed Martin Corporation is divided into Business Areas and Business Units  Business Areas and Business Units follow defined processes based on the Corporate Policy Statement for providing reasonable accommodations in the workplace and for applicants, but may implement the policies slightly different  At Lockheed Martin Systems Integration – Owego, accommodations are reviewed and approved by Human Resources and the Medical Team

28. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 28 Owego Process Overview  Active Employees  Accommodation Request and Essential Job Functions Evaluation Forms Completed  EEO/AA Team and Medical Dept Review  Job Applicants  Recruiter notifies EEO/AA Team and Medical Dept  EEO/AA Team and Medical review with interviewer and/or recruiter  Employees Returning from Medical Leave of Absence  Primarily worked through Medical Dept

29. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 29 Additional Information  Accommodation Tracking  Local and Corporate Level Tracking Methods  Benefits of Tracking  Currently working to implement an Accommodation Survey to improve the effectiveness of our accommodations and accommodation process  Owego’s ABLE Affinity Group focuses specifically on employees with disabilities and raises awareness about people with disabilities in the workplace

30. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 30 The Job Accommodation Network: Your Resource for Accommodating Workers with Disabilities Anne Hirsh, M.S. Co-Director, Job Accommodation Network Over 25 Years Improving Workplace Productivity A service of the U.S. Department of Labor’s Office of Disability Employment Policy

31. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 31 JAN is Used For  Job Accommodation  Americans with Disabilities Act  Entrepreneurship JAN Overview

32. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 32 Benefits of JAN  Over 25 Years of Service  Experienced  Free  National  Easy to Use  Confidential JAN Overview

33. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 33  Entrepreneurship  Sensory  Cognitive/Psychiatric  Motor/Mobility JAN Experience JAN Overview Motor/Mobility Cognitive/Psychiatric Sensory Entrepreneurship

34. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 34 Using JAN  Employers  Individuals  Service Providers  Others JAN Overview

35. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 35 JAN Uses  Accommodation and ADA Consultation  Technical Assistance Documents  Process and Guidance  Benefit/Cost Research  Policy Development JAN Overview: Start with JAN

36. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 36 Benefits & Costs: JAN Study  Employers who contact JAN were asked if they would be willing to participate in a user-satisfaction survey.  Approximately 8 weeks after the initial call, they were contacted.  They were asked a series of questions about their experience with JAN and what occurred after that contact.

37. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 37 Benefits & Costs: Participants  1,182 employers interviewed between January, 2004, and December, 2006  366 employers interviewed between June 28, 2008, and July 31, 2009  Total of 1,548 Employers

38. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 38 Benefits & Costs: Results  Over half of accommodations (56%) were made at no cost.  Of the 37% who experienced a one-time cost to make an accommodation, the typical cost of accommodating an employee was $600.  Only 23 (5%) said the accommodation resulted in an ongoing, annual cost to the company and 9 (2%) said the accommodation required a combination of one-time and annual costs.

39. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 39 Direct Benefits  Retained a valued employee 88%  Increased the Employee’s productivity 72%  Eliminated costs of training a new employee 59% Indirect Benefits  Improved interactions with co-workers 69%  Increased overall company morale 61%  Increased overall company productivity 57% Direct & Indirect Benefits Direct Benefits  Retained a valued employee 88%  Increased the Employee’s productivity 72%  Eliminated costs of training a new employee 59% Indirect Benefits  Improved interactions with co-workers 69%  Increased overall company morale 61%  Increased overall company productivity 57% Direct Benefits Retained a valued employee88% Increased the employee’s productivity72% Eliminated costs of training a new employee59% Indirect Benefits Improved interactions with co-workers69% Increased overall company morale61% Increased overall company productivity57%

40. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 40 Select JAN Resources Employers Practical Guide to Reasonable Accommodation Under the ADA http://www.jan.wvu.edu/Erguide/index.htm http://www.jan.wvu.edu/Erguide/index.htm Five Practical Tips for Providing and Maintaining Job Accommodations http://www.jan.wvu.edu/media/FivePracticalTips.doc http://www.jan.wvu.edu/media/FivePracticalTips.doc A to Z of Disabilities – by Disability and by Topic http://www.jan.wvu.edu/links/atoz.htm http://www.jan.wvu.edu/links/atoz.htm

41. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 41 SOAR: Search Online Accommodation Resource

42. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 42 JAN: Other Resources

43. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 43 Contact JAN Please call, e-mail, or visit us on the Web! (800) 526-7234 [Voice] (877) 781-9403 [TTY] http://www.jan.wvu.edu jan@jan.wvu.edu

44. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 44 * Open Discussion & Questions

45. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 45 THANK YOU!

46. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 46 * Contact Information Susan Schwartz Dept. Of Transportation Susan.Schwartz@dot.gov Alison Levy Dept. Of Transportation Alison.Levy@dot.gov Loren Mikola Microsoft Corporation lorenm@microsoft.com Mirelle King Lockheed Martin mirelle.king@lmco.com Jessica Kobty Lockheed Martin jessica.kobty@lmco.com Anne Hirsh Job Accommodation Network hirsh@jan.wvu.edu Please Feel Free to Reach Out to Us at Your Discretion

47. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 47 Employer Webinar Series National Network of ADA Centers Web: adata.orgadata.org Council of State Administrators of Vocational Rehabilitation Web: rehabnetwork.orgrehabnetwork.org US Business Leadership Network Web: usbln.orgusbln.org http://sedbtac.org/webinars/

48. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 48 Education Credits DUE: January 22, 2010 CEU (0.1) Approved by the University College at Syracuse University To earn CEU credit, you must: Participate in the 1.5 hour webinar. Submit forms: Participant List and CEU Request. Follow CEU Credit Requirements (http://sedbtac.org/webinars/requestCEU.php?eventid=526).CEU Credit Requirements CRCC (1.5) Approved by Commission on Rehabilitation Counselor Certification (CRCC) To earn CRCC credit, you must: Participate in the 1.5 hour webinar. Score 80% or better in 3 attempts on Post Test Complete: CRCC Request and send to CRCC office. Follow CRCC Credit Requirements (http://sedbtac.org/webinars/requestCRCC.php?eventid=526 )CRCC Credit Requirements

49. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 49 Disclaimer The DBTAC: Southeast ADA Center (Southeast DBTAC) is authorized by the National Institute on Disability and Rehabilitation Research (NIDRR) to provide information, materials, and technical assistance to individuals and entities that are covered by the Americans with Disabilities Act and its Amendments (ADA) under Grant No. H133A060094. However, you should be aware that NIDRR is not responsible for enforcement of the ADA. For more information or assistance, please contact your regional DBTAC via the National Network of ADA Centers' web site at adata.org or by calling 1-800-949-4232 [voice/tty].adata.org The information, materials, and/or technical assistance are intended solely as informal guidance, and are neither a determination of your legal rights or responsibilities under the Act, nor binding on any agency with enforcement responsibility under the ADA. The Burton Blatt Institute at Syracuse University (BBI) does not warrant the accuracy of any information contained herein. Any links to non-BBI information are provided as a courtesy. They are not intended to nor do they constitute an endorsement by the BBI of the linked materials.

50. Employment Webinar Series, Hosted by: Southeast DBTAC: ADA Center and TACE Region IV Funded by NIDRR Grant # H133A060094. © 2009 All Rights Reserved 50 Copyright Information This work is the property of the DBTAC: Southeast ADA Center Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the authors. To disseminate otherwise or to republish requires written permission from the authors.