1. The Role of a University in Implementing Telecentre Huda Ibrahim School of Computing (SOC) Universiti Utara Malaysia, Malaysia huda753@uum.edu.my 1st International Week 2-6 June 2014, Ural Federal University, Ekantriburg, Rusia

2. Introduction Roles of IHL in Telecenter Implementation Methodology Findings Conclusions Presentation Outline

3. 1st International Week 2-6 June 2014, Ural Federal University, Ekantriburg, Rusia Introduced 5 initiatives in 2010: 1.Rakyat Internet Centers (Pusat Internet Rakyat) and Mini Community Broadband Centers 1.Rakyat Internet Centers (Pusat Internet Rakyat) and Mini Community Broadband Centers 2.1 Million Netbook Initiative to distribute notebooks to poor students nationwide 3.Setting up of E-Kiosks 4.CBC to the Home 5.Expansion of Cellular Coverage National Broadband Implementation Strategy (National Broadband Initiave or NBI)

4. 1st International Week 2-6 June 2014, Ural Federal University, Ekantriburg, Rusia Population 30.2 millions Internet Penetration - 2012 (61%), 2013 (51%), 2014 (70%) Broadband Usage - Target 2010  50% - Achieved  2010 (56%), 2013 (67%) - 2014 (70%) Mobile Penetration 140% Statistics

5. A Concept of Telecenter “a public place where people can access computers, the Internet, and other digital technologies that enable them to access to information, create, learn, and communicate with others while they develop essential digital skills” Introduction 1st International Week 2-6 June 2014, Ural Federal University, Ekantriburg, Rusia

6. Challenges in TC Implementation Sustainability Financial Human Resources Infrastructure Information Needs Information Needs 1st International Week 2-6 June 2014, Ural Federal University, Ekantriburg, Rusia

7. Models of IHL Collaboration 1st International Week 2-6 June 2014, Ural Federal University, Ekantriburg, Rusia TypeFunction University-based Telecentre Telecentre is physically housed in a university facility, and where ICT resources can be shared under suitable arrangements with people outside the university. This model has been successful in association with lower level schools of World Bank projects. A university-administered community-based Telecentre The telecentre becomes an outreach or extension center apart from the institution's main campus. This model was used as an incubation strategy in South India but has not otherwise been widely exploited. A university-supported arrangement The university provides continuous services and assists a telecentre that is owned and operated by a community entity such a local governmental body, or a non- governmental body like a cooperative and university supported commercial cybercafé.

8. Objectives 1.to identify the information requirements in an implementation of a telecentre in rural area; 2.to assess the roles of IHL in an implementation of a telecentre in rural area; and 3.to propose a model of IHL collaboration in an implementation of a telecentre 1st International Week 2-6 June 2014, Ural Federal University, Ekantriburg, Rusia

9. Methodology Case Study approach Rural communities in northern state Data collection was made at one social event A survey and interviews were applied Questionnaires include- profile of the community current knowledge and skills in ICT among the community information needs requirements to set up a telecentre Series of brainstorming sessions to investigate the strength of the IHL and its potential contribution to the telecentre development. 1st International Week 2-6 June 2014, Ural Federal University, Ekantriburg, Rusia

10. Findings- Respondents Profile 1st International Week 2-6 June 2014, Ural Federal University, Ekantriburg, Rusia Total respondents203 Gender Female50.7 Age < = 20 > = 51 57.6 20.7 Married status Single/Bachelor Married 57.6 36.0 Academic Qualification Primary and Secondary School80% Employment Students Self-employed Pensioner 52.7 22.7 8.4

11. Findings- Information Needs 1st International Week 2-6 June 2014, Ural Federal University, Ekantriburg, Rusia 68.0% 60.1% 55.2% 51.7% 46.8% 32.0%

12. Findings- Priority of Information Needs 1st International Week 2-6 June 2014, Ural Federal University, Ekantriburg, Rusia

13. The model is categorized into three main components: 1- Community roles of Community i) community engagement, ii) commitment, and iii) ownership 2- IHL roles of IHL i) info-mediation, ii) conten development, and iii) value creation supporting systems i) experts, ii) facilities, and iii) students 3- Information Category (types) Collaborative Model of IHL – Rural e-Community Development

14. 1st International Week 2-6 June 2014, Ural Federal University, Ekantriburg, Rusia

15. THANK YOU 1st International Week 2-6 June 2014, Ural Federal University, Ekantriburg, Rusia