2. Agenda 7.15 Welcome & Housekeeping 7.20 Presentations 7.50 Tea break 8.00 First discussion group 8.20 Second discussion group 8.40Feedback & Summary 9.00Close

3.  Health & Safety  Mobile Phones  Lets agree to agree  Valuing your feedback  Time is precious

4. What’s been happening..?  Performance Advisory Group  Management Agreement Review survey  Focus Groups  Love Burnt Oak - @loveburntoak  Twitter - @barnethomes1  HUB - Matchmaking Event Nov 2012  Local Management Allowance pilot

5. Resident Awards Good neighbour of the year Volunteer of the year (25 or over) Young volunteer of the year (under 25) Resident group of the year

6. New technology

7. Homeowners and welfare reform How is Barnet Homes’ preparing for welfare reform? ‘Scanning the horizon’ Dedicated Leasehold Housing Officer Confidential helpline Articles in At Home, Estimates and on Website How are you preparing? See the experts on our table! John Gargan, Leaseholder Services Manager Residents’ Hub - 7 February 2013

8. Flexible Tenancies From July 2012 all new lets will usually be introductory tenancies followed by five year flexible tenancy EXCEPT Young people under 25- granted renewable 2 year flexible tenancies until aged 25 Some existing secure tenants who move to other tenancies- secure tenancy Certain applicants e.g. older, disabled who may be eligible for a secure tenancy Flexible tenancies will NOT normally be renewed where Income/asset thresholds are exceeded Convictions/ASB Rent arrears Under occupation Disengagement with education, training & employment (young people) Five & Two year

9. Welfare Reform & other changes from April 2013 Bedroom Tax – (Under occupation in social sector) – Eligible rent reduced by 14% if one spare room – 25% for two or more spare Council Tax Support replaces Council Tax Benefit. Working age CTS reduced by 8.5% Crisis Fund replaces Social Fund £375/£500 cap starts Summer/Autumn2013 Universal Credit from October 2013

10. Employment and Training Graduate Scheme Apprenticeships Training Courses Volunteering Work Clubs Signposting

11. Discussion Groups Table 1 – New Technology Table 2 – Homeowners & Welfare Reform Table 3 – Flexible Tenancies Table 4 – Benefit Changes Table 5 – Employment & Training