1. Confidential. This presentation is provided for the recipient only and cannot be reproduced or shared without Fair Isaac Corporation's express consent. © 2011 Fair Isaac Corporation. 1 Insurance Fraud Manager User Group February 8-9, 2011 San Diego, CA Regional Get-Togethers & User Community User Experiences Nancy Boyd Education Services FICO Austin Hong User Experience FICO February 8, 2011

2. © 2011 Fair Isaac Corporation. Confidential. 2 User Groups and User Communities »Regional Get-Togethers- are you interested in attending regional user groups? »Social Networking – do you want relationships and connections with other customers by using social networking applications such as: »Facebook »Twitter »E-mail addresses »User Community – do you want an online community where »You can get information about IFM »You can ask questions of product managers and product experts »You can make social connections »http://discuss.fico.com/http://discuss.fico.com/ »All of the above

3. © 2011 Fair Isaac Corporation. Confidential. 3 User Experience »Target audience: Actual users of the system (Claim Reviewers, Investigators, Administrators, etc.) »Task Analysis »Additional Feedback

4. Confidential. This presentation is provided for the recipient only and cannot be reproduced or shared without Fair Isaac Corporation's express consent. © 2011 Fair Isaac Corporation. 4 Insurance Fraud Manager User Group February 8-9, 2011 San Diego, CA THANK YOU February 8, 2011 Nancy Boyd (858) 369-8258 nancyboyd@fico.com Austin Hong (858) 369-8195 austinhong@fico.com