Download presentation
Presentation is loading. Please wait.
Published byMarian Hawkins Modified over 9 years ago
1
OneVision Solutions Overview April 28, 2006
2
Company Background Founded to Facilitate Convergence of Video, Voice and IP: V 2 oIP Believe in Building Solutions that Work Technical Focus Pursue highest level certifications Emphasis on Training Company Info Principals former Tandberg Executives Headquarters in Dallas
3
Markets Served Education Healthcare Corporate
4
The OneVision Method Solution Collaboration Distinct Requirements for Each Customer Implementation Project Management Installation Coordination Solution Testing Training Ongoing Support Help Desk Warranty Service
5
Videoconferencing Specialists in Videoconferencing 80+ years collective industry experience Network-Centric Firewall Traversal Multipoint Control Units Gatekeepers Gateways Management Software Charter Member of TANDBERG Partner Advisory Council
6
Videoconferencing Video Endpoints Room Systems Personal Systems Mobile Systems Applications Focus Healthcare Education Government
7
Service & Support Manufacturer Certifications TANDBERG Video Endpoints Video Infrastructure Video Software Polycom Network Systems Network Systems Software Video Series Help Desk Installation Training On-site Support Manufacturer Warranty Coordination Project Management Legacy System Support Global Presence Program OneVision Meets New 2006 TANDBERG Service Requirements
8
OneVision Technical Support Phillip Tetreault, Technical Service Manager 9 Years Experience in Video Field Service Technical Support Project Management Systems Integration TANDBERG Certifications TANDBERG Certified Technician TANDBERG Certified TMS/MCU Administrator Polycom Certifications Network Systems Technical Certification Network Systems Software Installation Certification Video Systems Technical Certification Network Experience ISDN BRI-PRI, ATM, V.35, Satellite, Switched 56, Encryption, Ethernet Legacy System Experience Accord, PictureTel, Intel, VTEL, Adtran, Madge, Ascend, Videoserver & Montage
9
OneVision Technical Support Doug Quigley, Technical Service Engineer 7 Years Experience in Video Field Service Technical Support TANDBERG/NuVision Help Desk Systems Integration TANDBERG Certifications TANDBERG Certified Technician TANDBERG Certified TMS/MCU Administrator Polycom Certifications Network Systems Technical Certification Network Systems Software Installation Certification Video Systems Technical Certification Network Experience ISDN BRI-PRI Provisioning & Troubleshooting Legacy System Experience TANDBERG Vision Products
10
Support Plan Current Help Desk Hours 7am-7pm Central Does this meet your needs? Initial Call Phone 877.866.9800 (After Hours Rolls to Cell Phones) E-mail support@onevisionsolutions.comsupport@onevisionsolutions.com Acknowledgement with 1 hour Trouble Ticket logged into SupportForce Information Needed: Serial Number(s) Current Software Revision Location Site Contact Information Description of Problem
Similar presentations
© 2025 SlidePlayer.com. Inc.
All rights reserved.