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OneVision Solutions Overview April 28, 2006. Company Background  Founded to Facilitate Convergence of Video, Voice and IP: V 2 oIP  Believe in Building.

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Presentation on theme: "OneVision Solutions Overview April 28, 2006. Company Background  Founded to Facilitate Convergence of Video, Voice and IP: V 2 oIP  Believe in Building."— Presentation transcript:

1 OneVision Solutions Overview April 28, 2006

2 Company Background  Founded to Facilitate Convergence of Video, Voice and IP: V 2 oIP  Believe in Building Solutions that Work  Technical Focus  Pursue highest level certifications  Emphasis on Training  Company Info  Principals former Tandberg Executives  Headquarters in Dallas

3 Markets Served  Education  Healthcare  Corporate

4 The OneVision Method  Solution Collaboration  Distinct Requirements for Each Customer  Implementation  Project Management  Installation Coordination  Solution Testing  Training  Ongoing Support  Help Desk  Warranty Service

5 Videoconferencing  Specialists in Videoconferencing  80+ years collective industry experience  Network-Centric  Firewall Traversal  Multipoint Control Units  Gatekeepers  Gateways  Management Software  Charter Member of TANDBERG Partner Advisory Council

6 Videoconferencing  Video Endpoints  Room Systems  Personal Systems  Mobile Systems  Applications Focus  Healthcare  Education  Government

7 Service & Support Manufacturer Certifications  TANDBERG  Video Endpoints  Video Infrastructure  Video Software  Polycom  Network Systems  Network Systems Software  Video Series  Help Desk  Installation  Training  On-site Support  Manufacturer Warranty Coordination  Project Management  Legacy System Support  Global Presence Program OneVision Meets New 2006 TANDBERG Service Requirements

8 OneVision Technical Support Phillip Tetreault, Technical Service Manager  9 Years Experience in Video  Field Service  Technical Support  Project Management  Systems Integration  TANDBERG Certifications  TANDBERG Certified Technician  TANDBERG Certified TMS/MCU Administrator  Polycom Certifications  Network Systems Technical Certification  Network Systems Software Installation Certification  Video Systems Technical Certification  Network Experience  ISDN BRI-PRI, ATM, V.35, Satellite, Switched 56, Encryption, Ethernet  Legacy System Experience  Accord, PictureTel, Intel, VTEL, Adtran, Madge, Ascend, Videoserver & Montage

9 OneVision Technical Support Doug Quigley, Technical Service Engineer  7 Years Experience in Video  Field Service  Technical Support  TANDBERG/NuVision Help Desk  Systems Integration  TANDBERG Certifications  TANDBERG Certified Technician  TANDBERG Certified TMS/MCU Administrator  Polycom Certifications  Network Systems Technical Certification  Network Systems Software Installation Certification  Video Systems Technical Certification  Network Experience  ISDN BRI-PRI Provisioning & Troubleshooting  Legacy System Experience  TANDBERG Vision Products

10 Support Plan  Current Help Desk Hours 7am-7pm Central  Does this meet your needs?  Initial Call  Phone 877.866.9800 (After Hours Rolls to Cell Phones)  E-mail support@onevisionsolutions.comsupport@onevisionsolutions.com  Acknowledgement with 1 hour  Trouble Ticket logged into SupportForce  Information Needed:  Serial Number(s)  Current Software Revision  Location  Site Contact Information  Description of Problem

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