1. Hosted by Why You Need a Storage Management Organization Ray Paquet Vice President & Research Director Gartner

2. Hosted by Key Conclusion The storage management organization is the most critical component of any storage management solution. Copyright © 2002

3. Hosted by Key Issues How will new storage and storage management technologies impact storage management organizations? What are the organizational designs and best practices for storage management? Copyright © 2002

4. Hosted by Central Site WAN Internet Data Warehouse Mail Servers File Servers Web Server Firewall External Customers SAN Remote Site File Servers Mail Servers ERP Internet Data Center Storage Everywhere Copyright © 2002

5. Hosted by Storage As a Utility Copyright © 2002

6. Hosted by 95%98%99.5%99.9% Availability Cost Through 2005, less than 20% of application services will achieve 99.5% availability while 80% will be “good enough” (0.8 probability). Business Availability Requirements Copyright © 2002

7. Hosted by Storage Management Services Recovery Other Services Availability and Performance Provisioning Storage Connectivity Capacity I/O Disaster HW Failure User Error App. Error Copy Archive Storage SAN Copyright © 2002

8. Hosted by Design for Recovery TechnologyRecovery ScenarioRecovery TimePotential Data LossCost Redundancy/ Clustering Hardware FailureVery fastNone$$$$ Remote Replication Hardware Failure Disaster Very fast, but application- dependent Minimal$$$$$ Point-in-Time Copy Hardware Failure Application Corruption User Error Fast, but it depends upon the error Data after point-in- time copy is made may not be recovered Recovery is not guaranteed $$$ Backup Hardware Failure Disaster Application Corruption User Error Slow Data after backup may not be recovered $$ Copyright © 2002

9. Hosted by 0 20 40 60 80 100 120 140 1st Qtr2nd Qtr3rd Qtr4th Qtr Storage Capacity Data growth 60% Utilized 40% Utilized Cost reduction opportunity Raising Storage Utilization and Lowering Costs Copyright © 2002

10. Hosted by Storage Provisioning Service Initiate Activate Maintain Plan Technology Storage Network SAN Host File System Application Recovery Staff Chargeback Change Marketing Processes Procedures Organization SLAs Copyright © 2002

11. Hosted by The Ripple Effect of Good Storage Management Greater IT Flexibility Lower TCO Enhanced Application Availability and Performance Fewer Help Desk Calls Improved Database Administration Easier Systems Administration Better Network Management Copyright © 2002

12. Hosted by Organizational Options File System Mgmt. Volume mgmt. LUN masking Zoning Device status Backup/restore User administration System monitoring LUN Masking Zoning Device status Backup/restore File System Mgmt. Volume mgmt. User administration System monitoring Consolidation File system mgmt. Volume mgmt. LUN masking Zoning Device status Backup/restore User administration System monitoring Storage Technician Model System Administration Model Storage Management Model Copyright © 2002

13. Hosted by Efficiency vs. Effectiveness Copyright © 2002 Hardware Staff

14. Hosted by Where to Find Storage Skills? Cabling & Wires Protocols IP Packets File Systems User admin Backup Applications Data Referential Integrity Change mgmt Storage HSM Recovery Data sets Data Referencing

15. Hosted by Project Management Project: Implement a SAN Project: Improve Storage Utilization Project: Reduce Storage/Backup Costs Copyright © 2002

16. Hosted by IT PerceptionAvailabilityResponse Time Help Desk User Survey Communication Expectations Marketing Network Server(s) Application Client Storage Problem Mgmt. Event Mgmt. Net Monitoring Apps. Monitoring Svr. Monitoring Thresholds Automation Status MTTR User Perceptions Copyright © 2002

17. Hosted by Develop a dedicated storage management staff. Identify and document the storage services provided, the levels for service offered and the prices of each service. Become the out-source service aggregator and manager (SLA and processes). Use a combination of backup and recovery techniques, based on application requirements and cost. Use IT operations staff to execute projects that improve system and storage utilization. Focus on QOS, not just TCO. Recommendations Copyright © 2002