1. Organizational Behaviour Dr. Fred Mugambi Mwirigi JKUAT

2. Introduction  Field of study that investigates the impact of individuals, groups, and structure on behaviour within organizations for the purpose of applying such knowledge towards improving an organization’s effectiveness.  It is concerned with what people do in organizations and how that behaviour affects organizational performance.

3. Introduction Contd.  OB incorporates subjects such as employee motivation, interpersonal communication, learning and perception, leadership and power and organizational change and conflict management, among others.

4. Behaviour  Behaviour is the sum total of people’s responses to stimuli or a combination of people’s actions and reactions.  Behaviour is not random. It is caused and directed towards toward some end that the individual believes, rightly or wrongly, to be in his or her interest.  Behaviour may or may not be predictable or rational

5. Predicting Behaviour  Predicting behaviour and the motivation behind it is a major challenge for most managers  Unless we can predict behaviour we cannot affect it positively  To accurately predict human behaviour managers must continuously conduct a systematic study of their employees.  This involves attempting to study relationships within the firm, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence.

6. Causes of Behaviour  Age  Gender  Marital status  No of dependants and the nature of dependence  Intellectual levels  Physical abilities  Income levels  Educational backgrounds  Religion  Culture  Etc

7. Human foundations lead to behavior Behavior is a manifestation of personality Personality is the sum total of all the variables that make us social beings It is the sum total of ways in which individuals react and interact with others

8. Personalities

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16. Determinants of Personality  Personality- the sum total of ways in which individuals react and interact with others.  It is defined in terms of measurable traits.  Traits are the enduring characteristics that describe an individual’s behaviour.  Personality is influenced by the following: Hereditary factors Social interactions Situational factors (what is happening at that point in time)

17. Theories of Personality  The Freudian theory  Neo-Freudian theory  Trait theory

18. Freudian Theory  Advanced by Sigmund Freud, a Psychologist.  His psychoanalytic theory of personality is the cornerstone of modern psychology.  It is based on biological needs and drives.  Freud proposes that the human personality consists of three interactive systems. the id the superego the ego

19. The id  The id is a store of primitive and impulsive biological drives such as hunger, sex, thirst, etc.  In many cases humans seek immediate satisfaction for these drives without concern for the specific means of satisfaction.

20. The superego  The superego is the individual’s internal expression of society’s moral and ethical codes of conduct.  Its role is to balance out the id by ensuring that the person’s biological needs are satisfied in a socially acceptable way.  The superego restrains the impulsive demands of the id.

21. The ego  The ego is the individual’s conscious control.  It is an internal monitor that restrains the impulsive demands of the id and at the same time balances the social cultural constraints of the superego.

22. Neo-Freudian Personality Theory  Several of Freud’s contemporaries disagreed with Freud’s assertion that personality is primarily instinctual and sexual in nature.  They argued that social relationships play a major role in the development of personality.  Many argued that people attempt to establish significant and rewarding relationships with others and so adopt personalities that are acceptable to those around them. 

23. Trait Theory  Focuses on the measurement of personality in terms of specific psychological traits.  A trait is a characteristic that distinguishes one individual from another.  For example, one person may be more flexible to change than the other when faced with a situation that demands change.  Traits include need for uniqueness, high sociability, critical, etc.

24. Foundations of Behavior 1. Biographical characteristics (e.g. age, marital status, family background, gender, etc.) 2. Ability (intellectual and physical abilities) 3. Learning (any relatively permanent change in behaviour that occurs as a result of experience). Theories of learning include operant and classical conditioning and social learning theories 4. Attitudes 5. Conflict

25. Attitudes and behavior Attitudes are evaluative statements or judgments concerning objects, people or events. They come from belief systems. They influence behavior Attitudes have the following components: 1. Cognitive Component- The opinion or belief segment of an attitude 2. Affective Component- The emotional or feeling segment of an attitude 3. Behavioural Component- An intention to behave in a certain way toward someone or something Tuesday, October 13, 2015 25 compiled by Fred Mugambi

26. Attitudes contd.  The components of attitudes are closely related and the cognition and affective components are inseparable. E.g. if an employee didn’t get a promotion that she thought she deserved (cognition), the employee strongly dislikes her supervisor (affective), and the employee seriously looks for another job (behaviour).  If we affect attitudes we influence behaviour Tuesday, October 13, 2015compiled by Fred Mugambi 26

27. 10/13/2015 27 Conflict and Behaviour A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about Encompasses a wide range of conflicts that people experience in organisations  Incompatibility of goals  Differences over interpretations of facts  Disagreements based on behavioural expectations

28. 10/13/2015 28 Transitions in Conflict Thought  Traditional View of Conflict The belief that all conflict is harmful and must be avoided  Human Relations View of Conflict The belief that conflict is a natural and inevitable outcome in any group  Interactionist View of Conflict The belief that conflict is not only a positive force in a group but that it is absolutely necessary for a group to perform effectively

29. 10/13/2015 29 Functional Versus Dysfunctional Conflict

30. Conflict Resolution Techniques  Problem solving (structured)  Expansion of resources  Avoidance of conflict  Compromise  Authoritative command

31. Perception and Behavior Perception A process by which individuals organise and interpret their sensory impressions in order to give meaning to their environment.  People’s behaviour is based on their perception of what reality is, not on reality itself.  The world as it is perceived is the world that is behaviourally important.  People’s behaviour is based on their perception of what reality is, not on reality itself.  The world as it is perceived is the world that is behaviourally important. Tuesday, October 13, 2015 31 compiled by Fred Mugambi

32. Tuesday, October 13, 2015 32 compiled by Fred Mugambi What Influences Perception?

33. Methods of shaping behavior  Positive reinforcement- following a response with something pleasant  Negative reinforcement- following a response by the termination or withdrawal of something unpleasant

34. Contd.  Punishment- causing an unpleasant condition in an attempt to eliminate an undesirable behaviour  Extinction- eliminating any reinforcement that is maintaining a behaviour. When the behaviour is not reinforced, it tends to gradually be extinguished.

35. Schedules of Reinforcement  Fixed-interval reinforcement schedule- rewards are spaced at uniform time intervals; the critical variable is time, and it is held constant. Some examples  Variable-interval reinforcements- rewards are distributed in time so that reinforcements are unpredictable

36. Contd.  Fixed-ratio schedule- after a fixed or constant number of responses are given, a reward is initiated.  Variable-ratio schedule- the reward varies relative to the behaviour of the individual

37. Recap Foundations Belief Systems Personality Behavior Incorporating controls 10/13/2015 37

38. Thank you