1. Computer: Select your name from the Participants panel and click the mute button. Phone: Press *6 Please remain on mute for the duration of the call unless you have a question or would like to participate. #CriticalThinkingInTheWorkplace @technkl

2. In the workplace #CriticalThinkingInTheWorkplace @technkl

3. At the end of this course, you will be able to: Apply critical thinking skills to tasks on the job. Think independently and reflect on information. Determine if a processed claim was correctly analyzed. Critically analyze a customer’s statement from a claim.

4. Employers demand it. 300% Your job requires you to solve problems. It’s vital to your everyday well being. increase in 7 years!

5. You Analyze information critically, allowing you to better achieve the truth. That you criticize others or are argumentative and negative. MEANS NOT

6. “There's a woman down the block who cheats on welfare, so it's obvious that most welfare recipients cheat.” – Phil Rabinowitz “Anybody who is laying in a gutter is homeless and must need help.” – Richard Paul and Linda Elder “Smoking is hazardous to your health, therefor it must be hazardous to those around you breathing the smoke.”

7. 1.Think of one assumption you’ve witnessed or that you hold yourself. 2.Challenge that assumption by thinking of at least one way it could be incorrect.

8. It’s not always easy to determine if something is an assumption, but now we know we need to be aware of assumptions. Assuming means miscommunication, and an unhappy client.

9. “Critical thinking is a habit of mind characterized by the comprehensive exploration of issues, ideas, artifacts, and events before accepting or formulating an opinion or conclusion.” – AACU

10. Critical Thinking Goals: 1.Uncover truth 2.Consider context 3.Understand assumptions 4.Create alternatives

11. Separate what is true from false, biased, based on a false premise or assumed to be true.

12. Always look at what the context and history of issues, problems, or situations is. Event What happened before?

13. Understand the assumptions and purposes behind information or situations.

14. Address the real, rather than the assumed, or imagined, factors that underlie or directly cause the problem.

15. 1.Recognize Assumptions – senses, experience, values, emotion, self interest, culture, history, religion, biases, prior knowledge, conventional wisdom, etc. 2.Examine information for accuracy, assumptions, biases, or specific interests – source of information, if someone benefits or loses from information, if it’s complete, consistent, clear, or true. 3.Consider the context of the information, problem, or issue – nature of the community, social situation, individuals, cultures, physical environment, history, interests involved.

16. Should you share your conclusion? Are there any possible consequences for your conclusion? Could somebody be offended by what you have to say? David offended his coworkers with his conclusion and now his job is at risk.

17. What questions might we want to ask to determine if this is a valid claim? You’ve just been assigned a claim where the claimant says they were involved in a multiple car accident with a customer of yours. Here are a few details from the claim: 1.The claimant was at the front of a multiple car rear-end collision during rush hour. 2.The accident occurred during stop and go traffic. 3.The claimant was driving a 1992 Ford Focus and your customer was driving a 2013 Audi A7. 4.A neck injury was claimed during the accident from the claimant.

18. How can we apply critical thinking to the scenario? Here are a few details from the claim: 1.The claimant was at the front of a multiple car rear-end collision during rush hour. 2.The accident occurred during stop and go traffic. 3.The claimant was driving a 1992 Ford Focus and your customer was driving a 2013 Audi A7. 4.A neck injury was claimed during the accident from the claimant.

19. Critical thinking is about looking at information critically, not being critical of others. Make it your goal in critical thinking to uncover the truth, consider the context, understand assumptions, and create alternatives. Improve your critical thinking skills by recognizing assumptions, examine information fully, and consider the context of everything. Be aware of consequences your critical thinking could present you.

20. Here are a few apps that can help you improve your critical thinking skills: Critical Thinking University ‘Think-O-Meter’ (App Store) Critical Thinking Basic (App Store & Google Play) Brain Trainer (App Store) Memory Trainer (Google Play) Brain Workout (Google Play)

21. Questions or comments? technkl@gmail.com @technkl

22. Further work samples are available on technkl.com in the portfolio section: Media samples are available in the media section. Click

23. http://www.indeed.com/jobtrends/critical+thinking.html http://philosophy.hku.hk/think/critical/ http://www.criticalthinking.org/pages/defining-critical-thinking/766 http://ctb.ku.edu/en/tablecontents/sub_section_main_1120.aspx http://money.howstuffworks.com/personal-finance/auto-insurance/10-ways- insurance-adjusters-spot-fraudulent-claims.htm