1. Optimised Scheduling System 1 Improvements to Appointments functionality and changes to Extranet Presentation to Industry Governance Group 23 rd February 2011

2. 2 OSS Agenda oSummary of Optimised Scheduling System (OSS) project oAppointments ­As Is and To Be landscape ­Improvements to Appointments functionality oImpact on Extranet - Appointments Review ­As Is and To Be screenshots ­Changes to Extranet oProject cutover timeline oNext Steps and summary

3. 3 OSS Agenda oSummary of Optimised Scheduling System (OSS) project oAppointments ­As Is and To Be landscape ­Improvements to Appointments functionality oImpact on Extranet - Appointments Review ­As Is and To Be screenshots ­Changes to Extranet oProject cutover timeline oNext Steps and summary

4. 4 OSS Summary of Optimised Schedule System (OSS) oESB Networks are implementing a new scheduling solution for meter works orders - using an application called ‘Click Schedule’ ­Existing legacy application ‘AREAS’ is being replaced oThe new scheduling solution (OSS) will: ­optimise the scheduling of meter works orders and support the minimisation of travel ­support the meeting of due date obligations i.e. SLA and Appointment commitments ­support proactive jeopardy management and the dynamic management of the schedule as the day unfolds e.g. manage urgent re-energisation requests, manage completion of meter works orders when outages occur and resources are redeployed urgently oProject on schedule for Go Live on 26 th April 2011

5. 5 OSS Agenda oSummary of Optimised Scheduling System (OSS) project oAppointments ­As Is and To Be landscape ­improvements to Appointments functionality oImpact on Extranet - Appointments Review ­As Is and To Be screenshots ­Changes to Extranet oProject cutover timeline oNext Steps and summary

6. 6 OSS As Is process - Appointments SAP IS-U AREAS HUB Extranet – Appointments Review (3) Display available Appointments (1) Search for available Appointments (2) Search static Appointments Calendars (4) Market Message (7) Create Order with Appointment (8) Schedule order and dispatch (5) Validate appointment slot exists (9) Update order, send to mobile (6) Confirm appointment slot available SuppliersESBN

7. 7 OSS To Be process - Appointments SAP IS-U Click Schedule HUB Extranet – Appointments Review (4) Display available Appointments (1) Search for Appointments using date range & slot type (3) Dynamic Search on resource availability (5) Market Message (7) Create Order and Appointment (9) Schedule order and dispatch (6) Validate appointment slot exists (10) Update order, send to mobile (2) Simulate order and appointment creation to find availability (8) Confirm appointment slot SuppliersESBN

8. 8 OSS Agenda oSummary of Optimised Scheduling System (OSS) project oAppointments ­As Is and To Be landscape ­Improvements to Appointments functionality oImpact on Extranet - Appointments Review ­As Is and To Be screenshots ­Changes to Extranet oProject cutover timeline oNext Steps and summary

9. 9 OSS Improvement to Appointments functionality oAs Is Appointments functionality ­Appointments are currently limited to particular route days with a maximum threshold of appointment slots per route e.g. appointments in Tullamore town are on route days only (Tue, Thurs and Fri) with a maximum capacity of 2 slots per day oTo Be Appointments functionality ­Existing route based approach retired ­Appointment availability will be based on capacity (resources) to deliver – more flexible ­No restriction on particular days if capacity is available i.e. increase in available appointment days and more choice for customers e.g. appointments in Tullamore town possible on any day of the week, availability matched to actual capacity, appointments will influence work schedules

10. 10 OSS Agenda oSummary of Optimised Scheduling System (OSS) project oAppointments ­As Is and To Be landscape ­Improvements to Appointments functionality oImpact on Extranet - Appointments Review ­As Is and To Be screenshots ­Changes to Extranet oProject cutover timeline oNext Steps and summary

11. 11 OSS Extranet – As Is ‘View Appointments’ – input data Input MPRN Input work type Click ‘Search’ to return appointment slots

12. 12 OSS Extranet – As Is ‘View Appointments’ – data return Number of available appointment slots returned

13. 13 OSS Extranet – To Be ‘View Appointments’ input data Input MPRN Input work type Click ‘Search’ to return appointment slots Select preferred slot type, default = pm Select preferred date range, default = next day. Range limited to any 7 working days within future 15 working days

14. 14 OSS Extranet – To Be ‘View Appointments’ input data Validation messages will guide date selection to minimise invalid appointment requests

15. 15 OSS Extranet – To Be ‘View Appointments’ data return Appointment availability returned for selected slot type and date range Search time and date and customer address returned for information

16. 16 OSS Agenda oSummary of Optimised Scheduling System (OSS) project oAppointments ­As Is and To Be landscape ­Improvements to Appointments functionality oImpact on Extranet - Appointments Review ­As Is and To Be screenshots ­Changes to Extranet oProject cutover timeline oNext Steps and summary

17. 17 OSS OSS Cutover - outline plan FebruaryMarchAprilMay Cutover Dress Rehearsal one Cutover Dress Rehearsal two Release non SAP-ISU applications Release SAP-ISU changes Support Changes to SAP IS-U to be released Easter weekend 21 st -25 th April. SAP IS-U will be isolated at the Integration HUB and Extranet blocked from c. close of business Thursday 21 st April to Monday 25 th April. Normal system release limitation will apply i.e. notification of key stakeholders, system isolation, queue of market messages etc.

18. 18 OSS Agenda oSummary of Optimised Scheduling System (OSS) project oAppointments ­As Is and To Be landscape ­Improvements to Appointments functionality oImpact on Extranet - Appointments Review ­As Is and To Be screenshots ­Changes to Extranet oProject cutover timeline oNext Steps and summary

19. 19 OSS Suggested Next steps oESB Networks will offer to meet each Supplier during April’11 to discuss related processes ­Job aid on Extranet Appointments will issue oMore detail on Cutover Plan to be presented to the IGG planned for 6 th April’11 oAny questions or clarifications to be routed through RMDS

20. 20 OSS Summary of new Appointments functionality oMore flexible – any day appointments can be offered oHigher volume of appointments on offer - limited by actual available capacity only oDynamic in-day management of daily work schedules will better enable accommodation of urgent requests oSystem objectives set up to meet SLA and Appointment due date obligations oSome changes to the Extranet to fit the solution and enhance the search process