1. TXT29-1-1® Copyright Intrado Inc. 2013 – All rights reserved

2. OTT29-1-1™ Text Connectivity Copyright Intrado, Inc. 2014 – All rights reserved2

3. TXT29-1-1 Power- Available today TXT29-1-1 Integrated TXT29-1-1 Web TXT29-1-1 TTY TXT29-1-1® PSAP Solutions 3Copyright Intrado Inc. 2013 – All rights reserved

4. TXT29-1-1® Power Text dialogue integrated onto Power9-1-1 screen Integrated Power Map location display Text dialogue recorded at Power9-1-1 MIS Backup PSAP routing Basic service support available 24X7 * Power9-1-1 v5.3 software upgrade required 4Copyright Intrado Inc. 2013 – All rights reserved A recent survey indicated that nearly two thirds of PSAPs prefer text message delivery be integrated with their call handling system. This enables PSAPs to respond to emergency texts the same way they answer voice calls which means greater reliability and the same level of emergency service for citizens.

5. Integrated TXT2911® CPE

6. Copyright Intrado Inc. 2013 – All rights reserved TXT29-1-1® Web All carriers within PSAP jurisdiction supported over a single browser URL with Login/Password – login will indicate the PSAP id Browser user interface will currently support – Text dialog – Flashing button to all PSAP positions – Pre-configured caller response messages via drop down – Wireless carrier identifier and cell sector location 6

7. Web Based Text Viewer 7Copyright Intrado Inc. 2013 – All rights reserved

8. User SMS Messages to 9-1-1 8Copyright Intrado Inc. 2013 – All rights reserved

9. Release by PSAP 9Copyright Intrado Inc. 2013 – All rights reserved

10. Released to SMS user 10Copyright Intrado Inc. 2013 – All rights reserved

11. TXT29-1-1® Integrated Third party integration with existing CPE 11 Copyright Intrado Inc. 2013 – All rights reserved

12. TXT29-1-1® TTY Conversion of SMS message to asynchronous baudot code Insertion into a 9-1-1 generate voice call to the serving PSAP Limitations Speed of TTY is VERY slow 99 percent reliability rate could equal 1 in 100 characters being garbled in the TTY text dialogue Half duplex, which means the PSAP cannot receive messages while it is responding to a message Competes with incoming 9-1-1 voice calls 12 Copyright Intrado Inc. 2013 – All rights reserved

13. Questions