1. 1 1 Working Group Status RAGRAG May 08 Architecture & Framework Network Structure Systems & Processes Products Interconnect & Portfolio Broadband Line Access Point to Point Implementation & Migration Communications Contracts G A A A R A A G A

2. 2 2 Network Structure RAG Status: Amber Key Issues Lack of planned workshop for discussing VLC, this is in hand for June – noted potential difficulty in getting dates set due to key personal available, have had a webcall to gain initial feedback Need for greater understanding over what is happening in Northern Ireland Time (A ) Cost (G)Quality (G) Customer Satisfaction (A) Key Milestones: Information (A) May Achievements 21 CN Deployment plan presented and discussed and well received. MSAN to POSI parenting presented Several concerns to be addressed Resolved BTW/Openreach disconnect on Network datasets Increased P engagement in working group June Work plan Technical workshop planned for WBCC and VLC. Review Concerns raised by MSAN to POSI mapping Workshop on portability database and 21C Status:

3. 3 3 Systems & Processes (S&P) RAG Status Green Key Issues (For Discussion) Issues discharged from here to the relevant WG, ie I&M WG in most cases. Key Milestones May 2008 Achievements S&P (and now 21C Customer Experience (21C CE)) meetings held & updates include: On the 22 nd May a S&P/21C CE follow up web call was held to 14 th April on the btwholesale.com order portal for 21CN products. Further web calls and bi-lateral meetings are being arranged as a result of customer requests. The new online BTW customer roadmap has been updated and moved to a new address @ http://www.btwholesaleroadmap.com/. The roadmap provides details of BT Wholesale’s developments all in one place and links to further information and contacts on btwholesale.com. The aim is to enable alignment of systems investment and development across the industry. Feedback on this would be useful. http://www.btwholesaleroadmap.com/ NICC B2B: The T2R XML (generic) schema standard is approved for publication The L2C standard and requirements have been sent for formal review Three NICC B2B meetings were held in this period to progress the work programme for 2008 and review progress on L2C and T2R standards & schema. The work programme has now been agreed and dates for meetings are starting to be set up for the highest priority industry issues as follows: Meetings: Complete work on L2C stds and T2R generic schema.10 th April Priority work items for 2008: Location/Address matching 30 th April Billing (L2C)21st th May Appointing/Arranging access: 12 th June Service Inventory & Catalogue9 th July For other items and further details see NICC B2B review pageNICC B2B review page 3.Continue work on international standards alignment with TNF, OBF, ITU, etc All CPs are encouraged to comment and contribute to the work. Please contact graham.crane@bt.com for more information or visit the niccb2b.org.uk web sitegraham.crane@bt.comniccb2b.org.uk June 2008 Work plan S&P WG/21CCE: Further btwholesale.com 21CN order portal calls and bi-laterals will be arranged shortly. A meeting on the roadmap will be arranged for June or July to give customers time to review it. Further meetings will arranged as required. Details of NICC B2B are above and on the web site The S&P WG would continue to provide support to I&M WG on operational support systems issues as DSP progresses and product WGs as required. systems issues as DSP progresses and product WGs as required. Status: Time (G)Cost (G)Quality (G) Customer Sat. (G) Information (G)

4. 4 4 Interconnect & Portfolio RAG Status Amber Key Issues (For Discussion) RAG status now Amber NGN CC Trialist CP’s indicating no desire to test until about 1 year prior to launch SVLAN indicative pricing still awaited Key Milestones May Achievements Contracts for NGN CC meeting held and good progress MSAN parenting shared at NSWG NGN CC Billing Guide Issued June Work plan Continue with NGN CC Interoperability Progress NGN CC / MSIL trial preparations Continue discussions on NGN CC contracts Agreeing VIC consultation closure document Re-align testing and NGN CC launch requirements Agree WBCC [VLA] and NGN CC routings Share number range to Metronode/POSI parenting Status: Time (A)Quality (G) Customer Sat. (A) Information (A) Cost (G)

5. 5 5 Line Access RAG Status: Amber Key Issues Further work is required in NICC to support VLA phase 2. Industry are concerned that the publication of NICC standards may be on the critical path due to CP resources issues Ownership within BT of VLA is not clear – CPs request is for a voice only form of WBCC Time (A ) Cost (A)Quality (A) Customer Satisfaction (A) Key Milestones: Information (A) May Achievements 21 CN Deployment plan presented WBMC presented Increased CP engagement in working group Further update on WBCC product development and project plans and pricing due next month; Technology trial of WBCC discussed June Work plan Technical and Commercial workshop on WBCC/VLC Briefing paper on IP Multi Line Voice Re issue the industry Con doc on ISDN requirements MSIL issues to be resolved Pathfinder presentation Status:

6. 6 6 Point to Point as of 23 rd May 08 RAG Status Red Key Issues (For Discussion) Industry disappointed that Openreach did not undertake a fuller consultation on Orchid, but have noted the recent changes to engagement being introduced Exchange Openings and Closures. updates now 2 month late, a is forum is planned and output will be fed back Concerns over lack of industry engagement in responding to 10G MSIL variations needed, Delays in incorporating MSIL resilience recommendations into a product response implications has been running for over 2 months There is a potential dispute between BT and CPs over what constitutes mutual interconnect and this has implications on space allocation Key Milestones Apr/May Achievements Initiated TDM exerts group May WG held with 5 CPs in attendance Reengaged with group property to resolve escalation Time (R)Cost (G)Quality (G) Customer Sat. (G) Status: Information (A) June Work plan Next meeting set for 23 rd June continue TDM progress and tie in with Openreach TDM workshop Report back on MSIL inter-product meeting Report back on exchange management meeting

7. 7 7 Broadband RAG Status: Amber Key Issues IPSC Launch Pricing (not due until notification at end of June) Confirmed date for WBMC consuming IPSC DDQ & Real-time elements of WBC Indicative Launch pricing WBC DDQ pricing is key to a successful consultation on IPstream & Datastream sunsetting – DDQ requirements capture workshop planned for June. Time (A ) Cost (G)Quality (G) Customer Satisfaction (A) Key Milestones: Information (A) May Achievements BBWG held on 29 th May covering: BBAC/Line Speeds Update incl. Upstream performance WBC FTTP Pilot Update incl. pricing Revised SLAs for WBC QoS options Overview of the IPstream Sunsetting CONDOC WBMC update and request for CP feedback on priorities to help define the optimum future roadmap IPSC Update Content Connect Update MSIL Overview and Future Roadmap IPstream Sunsetting CONDOC issued to Industry on 28 th May SDSL ‘Requirements Capture’ CONDOC issued to Industry on 30 th May June Work plan DDQ Workshop to capture detailed CP requirements to feed into WBC roadmap and Datastream Sunsetting Conclude the IPstream Sunsetting and SDSL CONDOCs Start WBC Closure Consultation Content Connect engagement and review of proposed commercial/technical models Next Working Group is to be held on 1 st July IPSC Launch Pricing/Ts&Cs WBC Trial Feedback/Review Status:

8. 8 8 Implementation & Migration (&CT) RAG Status Amber Key Issues (for discussion) 1.Further clarity is required on post Pathfinder 1 timeframes, migration dates and methodologies that relate to CPs and end customers. 2.Further clarity is required on ISDN timeframes, migration dates and methodologies that relate to CPs and end customers. Key Milestones April/May Achievements Additional ISDN testing audios held to progress Pre-Migration Scheduling consultation closure (C21-IM-031) issued and initial feedback received Agreed and shared process for service migration engagement Pathfinder 1/75k – CPE compatibility Mitigation Planning completed with CPs (workshop 18 th April, follow up TBC) – Implemented pro-active grooming process on “at risk” CPE lines – Evaluation process & End User survey plan agreed with CPs May/June Work plan Publish definitions & Roadmaps for ISDN trialling & Pathfinder activity in support of 21CN Deployment Plan & BT/CP discussions to date Confirm Operational Readiness for Pathfinder 1 re-start Secure engagement and programme bi-laterals to support customer migration journeys Plan and prepare for network and service interoperability trials, commencing 3 rd June workshop Ensure CP feedback on Pathfinder recommendations, as well as those of the programme, are fed into BT decision-making process Time (A)Cost (G)Quality (G) Customer Satisfaction (G) Status: Information (A)

9. 9 9 CriterionBTW action to move to green Status Actions for CPs Network & Service Testing complete stability and service regression testingSchedule time at BT Test facility as required from 14 th June Migration Processes Migration Customer Experience run through to be undertaken as a reminder for CPs [may] BT to determine how Bedlinog & Wick will be notified through the MCC portal Pre-migration schedule published 21CN Flag available (included in RS800) Emergency and critical process review with CPs Confirm regression process & SLAs Ensure appropriate personnel attend ‘reminder’ webinar & any processes implemented Use pre-migration schedule to brief end users on outages Complete systems development activity to use 21CN voice flag Ensure appropriate personnel attend workshop on 20 th May Business continuity BT Compliance statement against Industry Business Continuity Requirements reviewed and accepted by TIEPF End User comms Approach to be confirmed on comms specific to Bedlinog & Wick end users and any lines proactively groomed as a result of CPE compatibility issues CPE Compatibility Mitigation based on BT engagement with CPE Industry Associations directly [underway] BT/CP workshop to agree mitigation plan [18/4] CP Communications to support mitigation plan Use the communications provided and brief their customer facing teams on CPE compatibility plans, risks and processes Pathfinder 1: Operational Readiness (15/5/08)

10. 10 Interconnect Route Migration (DLE offload via VICs) Review BT initiating formal VIC Consultation closure process through IPWG The round of VIC bi-lateral meetings have almost been completed and some positive feedback has been received 3 CPs actively involved in analysis of CMRs indicate improving situation and now starting to use them as operational tool for managing capacity Good feedback from CPs that transfer process now operating smoothly Completion of T3a activity by final CPs will give final validation that all green elements can be moved to blue for complete Update: 13/05/08 StatusElement Description Update/Next Steps Admin PhaseNo o/S issues noted Preparation Phase No o/S issues noted Transfer Phase T1& T2 transfers complete. T3a/b & 4 commenced with all CPs signed up for 3a Post Transfer Phase Action: CMRs to be analysed, reviewed and fixes applied. BAU VIC Product Billing accuracy – circuits and usage is now key issue

11. 11 Migration Communications RAG status: Green May 08 achievements Webcalls – BTWholesale.com 21CN product order portal – cease and modify functionalities webcall held 22 nd May. Other information: Reseller newsletters – the third newsletter on 21CN broadband has been issued. An interim Communications working group planned to discuss migration communications – including communications for Pathfinder and the look-up tool Reseller working group held 16 th May – these continue to be held bi- monthly June 08 work plan Communications working group – 6 th June No Resellers working group Time (A)Cost (G)Quality (G) Customer Sat. (G) Status: Information (G) Time status remains amber until certainty is available from DSP/migration schedules etc

12. 12 Contracts (MSA) as of 21 st May 08 RAG Status Amber Key Issues (For Discussion) Progress made but require evidence on product launch process giving timely contractual documentation for next set of product launches Key Milestones Apr/May Achievements Reviewed industry comments MSA general terms Agreed time scales of a WBC review Agreed principle MSA review guidelines Agreed guidelines on drafting structure of MSA/Service schedules Had presentation (Group portfolio) on introducing contract requirements into the product launch process Time (A)Cost (G)Quality (G) Customer Sat. (G) Status: Information (A) June Work plan Next meeting set for 18th June to discuss MSA contract review guidelines and progress comments against MSA Audio set for Tuesday 3rd June – 2:30 PM – with MSIL product community Issue MSIL service schedules in new format prior to June meeting and response to WBC service schedule rationale comments

13. 13 WG Issues & RAGs Working Group Issues are defined as problems that are within the WG scope and will impede the progress of the WG and cannot be totally resolved, without delaying known milestones, by the WG without outside help. The outside help will be triggered by a formal escalation. Any WG that has one or more escalations currently flagged will be deemed to be in status Red (shown against time indicator). If an issue has the potential to delay a key milestone it should raise an Amber status flag, but no formal escalation will be raised. Once the escalation has been dealt with and appropriate guidance given the escalation will be closed and the WG status will revert. Other WG RAG status influences will be: Cost, Quality & Customer Satisfaction & Information, as in table below. Indicator/StatusRedAmberGreen Time Agreed key milestone date cannot be met Agreed key milestone date in jeopardy All milestones on track Cost (resource) WG failing due to lack of resource WG requires extra resourceNo additional resource required for WG Quality WG failing against Key Processes Indicators (KPIs) WG KPIs in jeopardyAll KPIs on track Customer Sat. Overall customer satisfaction rated as poor Overall customer satisfaction rated as average Overall customer satisfaction rated as good Information Content not agreed causing critical delays Content agreed but delivery date not agreed Required content (to be) delivered to time