1. Consult like a PRO Management Consulting Skills and Problem-Solving Process

2. Introduction In today’s changing world, the continuous adapting will be a critical factor to ensure success. Successful professionals are those who can continuously learn, unlearn, and relearn. They would need to develop cross-functional skills, take an integrated and holistic perspective, have excellent communication skills, and have the ability to orchestrate change. Above all, this mean effective problem- solvers with a well-honed consulting approach. 4 Key Attributes to be successful  Problem-solving ability.  Framing the problem  Logical assessment  Issue Analysis  Personal impact.  Capacity to empathize  Being an team member  Active contribution.  Leadership.  Change Management  Managing diversity  Seeing the future ahead  Aspirations.  Goal orientation  Values and beliefs  Building the shared vision The Program THE CONSULTING PROCESS is an active-learning program that provide participants with tools and techniques commonly used by top notch consulting firms in their quest to uncover and solve business problems. This program aims to enhance participants skills in problem-solving, communications, team working, and leadership. Who Should Attend? This program is designed for professionals who aspire to develop superior problem-solving skills with consulting approach. It is also suitable for managers who need to engage with external consultants or be change agents within their organizations. Learning Objective By the end of the program, Participants should be able to:  Understand the roles and processes of the consulting function  Identify consulting approaches that best fit a client situation  Assess their own unique consulting styles and match the relevant skills required  Understand the consulting problem- solving process  Share and agree on the scope of professionalism, ethics and practices in management consulting The Consulting Process – Framework

3. PROGRAM CONTENT IVConsulting Process Understand key learning and gist of the 7 steps in The Consulting Process:  Understand the business situation and frame the problem  Generate/refine issues and generate hypotheses  Determine required information and analysis needs  Develop a comprehensive workplan to task the whole project within a high- performing team  Use proven and useful techniques to collect data and perform research  Learn to apply basic analytical tools and techniques on the data collected  Summarize findings from the data analysis and translate these findings into high-quality recommendations Learn to apply The Consulting Process or its underlying tools and techniques in various situations:  Develop business case  Solve business problem  Develop high impact presentations and reports  Sell ideas internally to different stakeholders within an organization IOverview of Consulting Understand the the consulting business industry and key processes involved in a consulting project. Identify the common processes involved in any consulting assignment. Understand various engagement models used by different consulting firms. Explore the appropriate engagement styles for your consulting projects. IIThe Consulting Process Have a holistic overview of The Consulting Process (TCP). Understand the inter- relations of 7-step framework. Learn to use techniques in TCP to form and translate business needs into a business case/engagement.  Technology vs. Strategy vs. business consulting  Implementing consulting assignment  The role of consultants in change management  The nature of change and organization development  Develop high-performing team; understand group dynamics and avoid group-think  Interpersonal relationship building  Feedback and decision making – Training Materials  Participants will receive a training guide, case studies, relevant worksheets, articles, and folder  The Consulting Process, 100-page guide will be provided to all participants Training Methodology  Lectures, audio-visual presentations, exercises, group discussions and presentations, case studies, role play IIICase Studies In this program, a series of case studies will be provided. Participants will attempt these cases in team and share their experience.