1. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) The Voice of Nursing Community of Practice Forums (CoP) Forums SCAL/Irvine Medical Center August 20 th, 2015 Presenters: Harmony Gamez, Nancy McNeill, Wendy Cortez

2. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) KPOC-Irvine Medical Center 2 2 INSPIRATION Team Leads Ever DelRosario & Elizabeth Miller Executive Sponsor Mark Costa Executive Director Champion Ruby Gill Chief Nurse Executive Project Lead Harmony Gamez Project Manager II INFRASTRUCTURE Team Leads Rhonda Infante & Tuyen Nguyen EDUCATION Team Leads Wendy Cortez & Tony Patriarca EVALUATION Team Leads Nancy McNeill & Jillian Garcia

3. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Results As of Date 3 UP! Elevating Nursing Professional Practice

4. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY)  Infrastructure: Empathy  Nurse Communication: Peer to Peer Feedback  Education: Promoted Life-Long Learning  Evaluation: Self-Evaluation Tool  Inspiration: Promoted Teamwork Using Reward & Recognition Programs 4 UP! Elevating Nursing Professional Practice

5. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) 5 Why Did You Became A Nurse? Empathy Video & Time for Reflection

6. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) 6 Partnered with Nurse Communication Team http://www.howardluksmd.com/orthopedic-social-media/your-role-in-avoiding-medical-errors/http://www.howardluksmd.com/orthopedic-social-media/your-role-in-avoiding-medical-errors/ 2014.12.16 Hospital Medical Errors Kill 98,000 Americans Each Year

7. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) 7 Peer to Peer Feedback  Initial Peer to Peer Training October 2014 with Nurse Communication Champions  ANA Defined  Champions Lead Socialization of Peer to Peer Feedback to Nursing Staff  Collaborative Nature of Providing High Quality, Safe Care  Benefits of Peer Driven Feedback  How to Provide Peer Feedback Successes  Implemented Peer to Peer Feedback as a Part of all Nursing Committee Responsibilities  Collaborating with our Regional Professional Practice Director, Regional Labor Leadership, and Other SCAL Med Centers to Create a Consistent Approach

8. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Before VON After VON 8 Increased Degrees Reported by 41% Promoted Life-Long Learning  Ben Hudnall Resources  Unit Competition for Degrees and Certifications  Entries of degrees in MyHR

9. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY)  Ben Hudnall Funded Specialty Certification Review Courses  Hosting On-Site College Courses  RN to BSN  MSN  Pending Data Reports on Staff & Nurse Leaders Enrolled in School 9 Promoted Life-Long Learning “Well I said I'd never go back to school but now I have been motivated! Thank you Kaiser Voice of Nursing. I would like approval from my manger to participate in the Stipend Program. I am going to talk to each of you to see what schools you all recommend. I'm actually excited. Maybe I'll finally get my Bachelors degree and graduate the same time as my son! So as soon as I can I would like the approval so I can make an appointment with a career counselor. Thanks for your examples and support.” Fondly, Crystal

10. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Results As of Date 10 Self Evaluation Tool Staff Feedback on Self Evaluation Tool

11. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) 11 National Nursing Recognition Program DAISY National Nursing Pin Program Radiant Star iCount Awards Sparkling Star Promoting Professional Practice & Teamwork Through Reward & Recognition

12. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Voice of Nursing Current Work 12 Standardized Uniform Pilot RN Satisfaction/Engagement Survey  NDNQI 2nd Year  ABC Pilot  Unit Based, Staff Driven Action Plans Professional Practice Summit in Nov. 2015 and Jan. 2016 Monthly Focus For Continued Professional Practice Model Identification Integration and Enculturation

13. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) What We Have Learned…. Passion from Frontline Staff Staff Engagement & Creativity Staff Willingness to Step Outside of Their Comfort Zone Excitement and Enthusiasm to go Back to School Training Schedule and Commitments Included in Budgeting Process 13

14. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) What We Need Help With…  National Support in Including and Engaging Front Line Staff in Decision Making  Automated Degree and Specialty Certification Tracking  Integration of Other Team Members  Nursing Assistants 14

15. NATIONAL PATIENT CARE SERVICES (INTERNAL USE ONLY) (INTERNAL USE ONLY) Q & A 15