1. GLOBAL OPERATIONS an exploration of business strategy

2. GLOBAL OPERATIONS The strategic development of a high technology business - the Virtual Patient (VP) With decisions covering –which markets to serve –product development –capacity planning –funding –information needs

3. Global Operations The Issues business/market/product portfolios financial measures & business success gap analysis fast to market customer/market needs operational efficiency cash flow & survival

4. The Simulation Preparation familiarization define responsibilities set objectives decide strategies Decision Making submit decisions business simulated analyze results research markets Review & Debriefing make directors’ report review results

5. The Situation new business one million equity from parent company new, high tech product (the Virtual Patient) strategic management several competitors test marketed in Europe can sell globally can borrow up to 50% of equity

6. The Global Markets Europe North America South America Japan SE Asia India Middle East Africa All are different in terms of potential and need Currently like today’s world but may change.

7. Operations Information No factory Factory Capacity bought in blocks of 1,000 –5 to 9 blocks cost $100,000 per block –10 to 24 blocks cost $90,000 per block –25 blocks and above cost $75,000 per block Material Costs - $50 per unit of production Direct Labor Costs - $25 per unit of production Indirect Costs - $20 per unit of capacity Production Overheads - $20,000 per year Multiple Product Cost - $20,000 per product Depreciation - 10 % per year.

8. Financial Information Other Expenses –Market Overheads are $20,000 per market –General Overheads are $50,000 per year –Royalties are $5 per unit sold Current Bank Interest –Term Loans - 12% plus 1% arrangement fee –Overdraft Interest - 20% –Interest received on cash balances - 6% –Interest premiums will be charged if leverage > 50% Other Information –Tax rate 33% –Long term parent company requires a 12% dividend

9. Product Information Current Product is Model 1 Subsequent products are Model 2, 3 etc. Later models are more sophisticated But will cost the same to manufacture To develop Model 2 will cost $300,000 But later models will cost more. Ultimately can sell several products Only one model may be offered to a market

10. Decisions Market Decisions –whether to serve or not –if served Price Promotion Product Other Decisions –Product Development –Production Capacity –New Long Term Loans –Dividends

11. The Results Company Reports –Preliminary Results –Full Results Market Report Other Information Income Statement Balance Sheet Key Measures Competitive Report Comments –Business Research Company Reports Market News

12. Market Research Competitive Report Market Potentials Economic Trends Test Markets Other Research Research is charged for. Produced during each decision period. No research until second year.

13. Observations it takes time to understand but the business still must be run so your decisions will not be perfect time will be a constraint but, by the end you should be just in command of your business! your business competencies will be challenged and you should have fun.