1. Work-team communication
CBC
Communicating in work teams
Nonverbal communication
Communicating in diverse communities
Listening
Business meetings
Business etiquette
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2. Can conflict be constructive?
Makes us more aware of problems
Encourages change
Makes life more interesting
Increases the quality of the decision making
Helps us understand ourselves better
Increases our self-confidence
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3. Initial group goals Get to know one another.
Work out decision-making issues.
Set ground rules.
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4. Giving constructive feedback
Need for feedback
Positive and negative
How to give
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5. How to give feedback Be descriptive. Don’t use labels.
Don’t exaggerate.
Speak for yourself.
Use “I” statements.
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6. Team writing Assign tasks and develop a schedule. Meet regularly.
Draft the document.
Revise the draft.
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7. Commenting on peer writing
Read first for meaning.
Assume the role of reader—not teacher.
Point out the good and the bad.
Use “I” language.
Comment sparingly.
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8. Don’t take over the text.
Emphasize the writer for positive comments; emphasize the text for negative comments.
Involve the writer.
Don’t take over the text.
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9. Nonverbal communication
Body movement
Physical appearance
Voice qualities
Time
Touch
Space and territory
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10. Communication zones in the United States
Public
12' - 
Social
4' - 12'
Personal
18" - 4'
Intimate
0 - 18"
Source: Edward T. Hall, The Hidden Dimension, Doubleday, Garden City, NY, 1966, pp
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11. Companies receiving most of their sales from abroad
Company
Gillette
Colgate
IBM
NCR
Coca-Cola
Dow Chemical
Xerox
Caterpillar
Hewlett-Packard
% of Sales 65 59 54 53
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12. When communicating across cultures
Maintain formality.
Show respect.
Communicate clearly.
Value diversity.
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13. How do we differ? Ethnicity Gender Disabilities Other?
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14. Keys to better listening
Work at listening.
Resist distractions.
Maintain eye contact.
Focus on key ideas.
Keep emotions in check.
Listen for nonverbal messages.
Don’t interrupt.
Develop empathy.
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15. Planning the meeting Identify your purpose.
Determine whether a meeting is needed.
Prepare an agenda.
Determine who should attend.
Determine logistics.
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16. Acting professionally
Meeting and greeting
Dining
Giving gifts
Dressing appropriately
Around the office
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17. Key terms agenda business etiquette ethnocentrism groupthink minutes
parliamentary procedure
team
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18. LAB 2 test S
URBAN SYSTEMS U
Rita Gonzales of Santa Fe, New Mexico, wants to know this
I've heard that replacing my old fashioned bulbs with compact
fluorescents will save $50 per bulb and reduce global warming.
Will this type of bulb create that drab, corpselike appearance in
everybodys homes? :
EXP
QUOT “ ” -
ADJ
PRO ,
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19. S
URBAN SYSTEMS U
The answer is that modern fluorescent bulbs produce
excellent color quality rather than the drab bluish hue of older
ones. I use them exclusively in my own home no one has checked
my pulse lately to see if I am still breathing. To quote Jim
Dulley in Cut Those Bills, published in the Dallas Morning
News, You can lose the blues and still cut costs.
NO CONJ ; “ ”
TITLE
____
___________
TITLE “ ”
QUOTE
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20. S
URBAN SYSTEMS U
There are decorative globe, bullet, candelabra, and bent
tube designs and recessed, task, and spot lighting will focus
the light where you need it. Fluorescent lightings main
advantage is its economy. Fifty five dollars is the typical
annual savings on homeowners utility bills.
For more information, contact the Industry Conservation
Council at and ask for George Mandrake, energy
analyst Betty Bow, economist or Bob Onwood, staff analyst. -
ADJ ;
COMMA ,
SING -
NUM ,
PLUR ;
SER ;
SER
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