1. PPC Industry Forum 2 December 2010

2. Managed Bandwidth Services BTW Products and Strategy Disclaimer BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication. Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation. In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available BT reserves the right to make changes to the information in this presentation at any time without further notice Exclusive reliance on the information in this slide pack is at your own risk Partial Private Circuits

3. Managed Bandwidth Services BTW Products and Strategy Agenda Introductions – All Review of previous actions– Pauline Cowie Product Development Update– Pauline Cowie 21C Update-Martin Wade Product In Life Update – Jeneva Hibbert QoS Reports Communications/Notifications BCMR / 2010 Contract Review Update AOB – All Forum Review -Pauline Cowie Date of next meeting - All Partial Private Circuits

4. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Industry Forum Introductions

5. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Review of Previous Actions (in conjunction with Action List)

6. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 04/12 (04/12/08) RFT T2R Initiatives Presentation: Validation Rules CPs to feedback on draft rules.

7. Managed Bandwidth Services BTW Products and Strategy Action Point 01/03 (05/03/09) Exchanges taken off the Closure List BT to provide update on funding of equipment installed in an exchange badged for closure, that is subsequently postponed Partial Private Circuits

8. Managed Bandwidth Services BTW Products and Strategy Action Point 05/06 (04/06/09) Provisioning Stats – Working Day Measures BT to provide further information regarding the WCR enhancement to show PPC stats in working days instead of calendar days Partial Private Circuits

9. Managed Bandwidth Services BTW Products and Strategy Action Point 04/09 (17/09/09) B End Shift Price BT to socialise proposed B-End shift prices Partial Private Circuits

10. Managed Bandwidth Services BTW Products and Strategy Action Point 01/12 (03/12/09) Efficient Use of Point of Handover (PoH) Equipment BT to investigate and feedback whether post towns can be added to the SNEiD dropdown menu on the Pricing Tool Partial Private Circuits

11. Managed Bandwidth Services BTW Products and Strategy Action Point 04/12 (03/12/09) Wholesale Customer Reporting (WCR) – Shortfall between WCR & Netview Plus Global Crossing to confirm measures can be accessed from external WCR Partial Private Circuits

12. Managed Bandwidth Services BTW Products and Strategy Action Point 07/12 (03/12/09) RPC to PPC Conversion SoR 11249 Partial Private Circuits

13. Managed Bandwidth Services BTW Products and Strategy Action Point 03/03 (04/03/10) Highband FOC Trial Partial Private Circuits

14. Managed Bandwidth Services BTW Products and Strategy Action Point 02/06 (17/06/10) Duplication of Excess Construction Charges (ECCs) BT to arrange tri-party discussion meeting re possible duplication of ECCs Partial Private Circuits

15. Managed Bandwidth Services BTW Products and Strategy Action Point 03/06 (17/06/10) Early Life Failure (ELF) BT to detail process used for orders provided in incorrect location Partial Private Circuits

16. Managed Bandwidth Services BTW Products and Strategy Action Point 04/06 (17/06/10) Point of Handover (PoH) Failure CPs require more efficient way in which to report high order failure. Partial Private Circuits

17. Managed Bandwidth Services BTW Products and Strategy Action Point 01/09 (16/09/10) 21CN Updates CPs were asked to feedback topics for updates Partial Private Circuits

18. Managed Bandwidth Services BTW Products and Strategy Action Point 02/09 (16/09/10) 155Mbit/s CELA (City and East London Area) Partial Private Circuits

19. Managed Bandwidth Services BTW Products and Strategy Action Point 03/09 (16/09/10) eCO Repair as principle fault reporting tool Partial Private Circuits

20. Managed Bandwidth Services BTW Products and Strategy Action Point 04/09 (16/09/10) Communications/Notifications Requirement for RSS feed to notify changes to PPC website. Partial Private Circuits

21. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits 21CN Update Martin Wade BT Innovate & Design

22. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits 21C VC4 FOA – Dec 2010 Update BT to deliver trial network, OSS and DCN updates and configure initial connectivity -All three FOA sites installed, commissioned and in Comms (Edinburgh Capital, Edinburgh Donaldson and Inverness) -The power issue at E/Cap has been resolved by requesting and receiving a ‘ concession’ from the power policy authority to use a temporary power feed, with a longer term permanent solution expected in 12 weeks. -Stability testing has started but a number of installation issues have been identified that need rectifying before test results can be captured (issues with synchronisation configuration, and management) -Stability and performance testing cannot be completed until these issues are rectified BT to share results with industry - Date tbc - awaiting conformation of revised plan from FOA manager

23. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Product Development Update

24. Managed Bandwidth Services BTW Products and Strategy PPC Development – Road Map Q3/ 11/12 Q1 11/12 Q2 11/12 Q1 12/13 Q3 10/11Q4 10/11 Q4/ 11/12 BCMR Nodal Aggregation Phase 3 Adjustment Notification B End Shift Charge PPC Price Control RPI - X PPC T2R Driving up use of eCO Repair Highband FOC Improvement Trial 2010 - PPC Contract Review RPC to PPC Conversion - SoR 11249

25. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Product In-Life Update QoS Reports Communications & Notifications 2Mbit/s Bearer Audit

26. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits QoS Reports

27. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Provision Stats Family 201002 (31May10) 201003 (30Jun10) 201004 (31Jul10) 201005 (31Aug10) 201006 (30Sep10) 201007 (31Oct10) 201008 (30Nov10) PARTIAL PRIVATE CIRCUITS % Success99.299.6499.3899.8598.4798.599.8 Successes623552644657645720976 Volume628554648658655731978 % Failure0.80.360.620.151.531.50.2 Failures524110112 Late0000000 Highband Products & Services % Success 100 Successes 61157101613 Volume 61157101613 % Failure Failures Late 0000000 Narrowband Products & Services % Success 10096.395.4510090.4891.18100 Successes 33262113193140 Volume 33272213213440 % Failure 3.74.55 9.528.82 Failures 11 23 Late 0000000 Wideband Products & Services % Success 99.1599.8199.5299.8498.7298.8399.78 Successes 584515618637616673923 Volume 589516621638624681925 % Failure 0.850.190.480.161.281.170.22 Failures 5131882 Late 0000000

28. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Provision– Early Life Failures (ELF) Family 201002 (31May10) 201003 (30Jun10) 201004 (31Jul10) 201005 (31Aug10) 201006 (30Sep10) 201007 (31Oct10) 201008 (30Nov10) PARTIAL PRIVATE CIRCUITS % Success99.299.6499.3899.8598.4798.599.8 Volume628554648658655731978 OTD ELFs524110112 Late With ELFs0000000 Late Without ELFs 0000000 Highband Products & Services % Success 100 Volume 61157101613 OTD ELFs 0000000 Late With ELFs 0000000 Late Without ELFs 0000000 Narrowband Products & Services % Success 10096.395.4510090.4891.18100 Volume 33272213213440 OTD ELFs 11 23 Late With ELFs 00 00 Late Without ELFs 0000000 Wideband Products & Services % Success 99.1599.8199.5299.8498.7298.8399.78 Volume 589516621638624681925 OTD ELFs 5131882 Late With ELFs 0000000 Late Without ELFs 0000000

29. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Provision to Customer Required by Date (CRD) Family 201002 (31May10) 201003 (30Jun10) 201004 (31Jul10) 201005 (31Aug10) 201006 (30Sep10) 201007 (31Oct10) 201008 (30Nov10) PARTIAL PRIVATE CIRCUITS % Success56.1252.8957.8554.445.6351.5362.05 Failures276261274295336333351 Volume629554650647618687925 Highband Products & Services % Success 16.6736.3633.3371.433018.7538.46 Failures 57427138 Volume 61167101613 Narrowband Products & Services % Success 72.7355.5613.3333.333033.3346.15 Failures 912134787 Volume 3327156101213 Wideband Products & Services % Success 55.5953.159.1454.4246.1552.6662.63 Failures 262242257289322312336 Volume 590516629634598659899

30. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Provision – Mean Time to Provide Family 201002 (31May10) 201003 (30Jun10) 201004 (31Jul10) 201005 (31Aug10) 201006 (30Sep10) 201007 (31Oct10) 201008 (30Nov10) PARTIAL PRIVATE CIRCUITS Average Days (Calendar) 52.0965.2949.6946.1861.8356.9849.27 Total Days(Calendar) 32,71136,17032,20030,38940,50041,65448,190 Volume 628554648658655731978 Highband Products & Services Average Days (Calendar) 109.67103.9192.694.71101.694.5694.69 Total Days(Calendar) 6581,1434636631,0161,5131,231 Volume 61157101613 Narrowband Products & Services Average Days (Calendar) 40.4540.2244.6450.9272.3849.1843 Total Days(Calendar) 1,3351,0869826621,5201,6721,720 Volume 33272213213440 Wideband Products & Services Average Days (Calendar) 52.1565.7849.5245.5560.8456.4948.91 Total Days(Calendar) 30,71833,94130,75529,06437,96438,46945,239 Volume 589516621638624681925

31. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Provision Stats - Chart

32. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Repair Stats 201002 (31May10) 201003 (30Jun10) 201004 (31Jul10) 201005 (31Aug10) 201006 (30Sep10) 201007 (31Oct10) 201008 (30Nov10) PARTIAL PRIVATE CIRCUITS % Success87.5982.9386.886.0385.382.8185.2 Successes2,0392,4532,4342,0812,0892,3702,193 Volume2,3282,9582,8042,4192,4492,8622,574 Failures289505370338360492381 Late123283175166214287257 Highband Products & Services % Success86.8480.792.0688.8983.9389.6682.61 Successes33465848475238 Volume38576354565846 Failures51156968 Late2544535 Narrowband Products & Services % Success85.3576.5780.5585.328281.4687.92 Successes332353323372401514495 Volume389461401436489631563 Failures5710878648811768 Late31683730508143 Wideband Products & Services % Success88.0684.1887.7486.1186.1983.0284.48 Successes1,6742,0542,0531,6611,6411,8041,660 Volume1,9012,4402,3401,9291,9042,1731,965 Failures227386287268263369305 Late90210134132159203209

33. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Repair – Repeat Faults 201002 (31May10 ) 201003 (30Jun10 ) 201004 (31Jul10) 201005 (31Aug10) 201006 (30Sep10) 201007 (31Oct10) 201008 (30Nov10 ) PARTIAL PRIVATE CIRCUITS Volume2,3282,9582,8042,4192,4492,8622,574 OTR with Repeats 166222195172146205124 Late With Repeats 819911141222 Late Without Repeats 115264166155200275235 Highband Poducts & Services Volume38576354565846 OTR with Repeats 3612433 Late With Repeats 0000000 Late Without Repeats 2544535 Narrowband Products & Services Volume389461401436489631563 OTR with Repeats 26404134383625 Late With Repeats 6411416 Late Without Repeats 25643629468037 Wideband Product & Servicdes Volume1,9012,4402,3401,9291,9042,1731,965 OTR with Repeats 13717615313610416696 Late With Repeats 215810 1116 Late Without Repeats 88195126122149192193

34. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Mean Time to Repair Family 201002 (31May10) 201003 (30Jun10) 201004 (31Jul10) 201005 (31Aug10) 201006 (30Sep10) 201007 (31Oct10) 201008 (30Nov10) PARTIAL PRIVATE CIRCUITS Average Repair Time(hh: mm) 03:0903:4102:4203:1502:5603:2803:46 Total Time (Days) 304.26453.22314.6326.7297.85412.74402.63 Volume2,3282,9582,8042,4192,4492,8622,574 Highband Products & Services Average Repair Time(hh: mm) 04:4601:4602:3001:5002:1103:2703:53 Total Time (Days) 7.534.176.524.15.068.327.43 Volume38576354565846 Narrowband Products & Services Average Repair Time(hh: mm) 03:4404:0602:4803:1503:1702:5703:11 Total Time (Days) 60.4478.6746.5658.7666.777.3874.3 Volume389461401436489631563 Wideband Products & Services Average Repair Time(hh: mm) 02:5903:3902:4103:1702:5103:3703:56 Total Time (Days) 236.29370.38261.51263.83226.09327.04320.91 Volume1,9012,4402,3401,9291,9042,1731,965

35. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits –Repair Stats - Chart

36. Managed Bandwidth Services BTW Products and Strategy Communications: Published External Briefings 012/10PPC Reduced Lead-Times 014/10Cessation of 2Mbit/s PPC circuits in a 4x2Mbits Pricing Package eCO Repair Enhancements briefing - via the eCO Repair Helpdesk Partial Private Circuits

37. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Pricing Notifications New prices notified 1 October 2010 and becomes effective 1 January 2011

38. Managed Bandwidth Services BTW Products and Strategy BCMR Update BCMR calculations completed. Billing teams are liaising with CPs on an individual basis 2010 PPC Contract Review First discussions meeting held 25 th November 2010. BT to provide discussions output by 10 th December 2010 Partial Private Circuits

39. Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits A.O.B.

40. Managed Bandwidth Services BTW Products and Strategy Forum Review Next Meeting Scheduled Proposed Date: 3 March 2011 Venue: TBC Partial Private Circuits