1. State Of California E911 Next Generation Update 2009 Andy Nielsen State of California E9-1-1 Office andy.nielsen@dgs.ca.gov

2. Managed IP-based networks and elements that augment present day E9-1-1 features and functions Process all types of calls including non- voice (multi-media) messages Acquire and integrate additional data useful to call routing and handling Support data and communications needs for incident response and management Network of Networks What is NGEN?

3. MPCVPC ALI Wireline calls Wireless calls VoIP calls GIS Broadened Set of Authorized Agencies Additional data and features PSAPs Managed IP Network High Level Conceptual NG9-1-1 Configuration IP network TextVideo

4. How Close is NGEN? Identifying today’s reality – –DOT Trial Limited scope – –Controlled environment – –Limited participation Expectations – –Standards and Process development California’s involvement

5. Identifying today’s reality – –NENA National Issues – –Regulatory – –Funding Standards – –Existing technologies – –What’s needed – –When will it happen - 2010 How Close is NGEN?

6. So, how close are we?? – –Full Next Gen. capable – Never?? – –As we define NGEN today, 2011…..maybe

7. How Close is NGEN? Identifying today’s reality – –Other States Washington State RFP 06/08/08 Shelby County Alabama RFP 03/09/09 State of Montana- IP network State of Indiana – Wireless

8. Why is California Different? Let’s Compare: Indiana –2.5 million calls - 2008 –Population - 6,271,973 –PSAPs – 175 –No jurisdictional overlaps California –1.1 million - per month –Population – 33,871,648 –PSAPs – 490 –CHP and local jurisdictional overlaps

9. What does NGEN mean to the PSAP, to the State E9-1-1 Office? What are the expectations? What does NGEN mean to CALIFORNIA?? What is NGEN?

10. NGEN in California What does NGEN mean to California? –PSAP survey results More Content Make it easier to provide help to 9-1-1 callers –Antiquated network architecture Rigid Wireline 9-1-1 – “Bulletproof”

11. NGEN in California What does NGEN mean to California? State wide issues Network Costs Disaster Recovery Wireless calls –Single biggest impact !! –California’s biggest issue !!

12. The Wireless Issue in California Over 1.7M 9-1-1 calls per month. Over 1.1M are wireless. 66% of all 9-1-1 calls are wireless. CHP receives 70% of wireless calls or 770K per month. CHP has 175 call-taking positions as compared to 1764 PSAP call taking positions. Single biggest issue for the State 9-1-1 Office!!

13. The Wireless Issue in California Why is it a big issue?? Call Volume (wireless up, wireline down) Disparate service compared to wireline –Sector based routing 175 9% 1764 91% 770K 45% 930K 55% 770K 64% 400K 36% Answering PositionsWireless Calls = 1.1M per monthTotal 911 Calls = 1.7M per month

14. The California Monster! Managing the “Elephant” – –Divide into manageable parts ALI Network Wireless E9-1-1 Callers Native IP inputs – VoIP Regional Deployments

15. What is California Doing? Monitoring other projects –Other states’ RFPs, RFIs, Trials, etc. –DOT project –NENA

16. What is California Doing? Reviewing impacts to current funding models –Network centric vs. CPE centric Content delivery CPE contracts –Technology is not as big an issue as funding and policy

17. What is California Doing? Determining regulatory impacts –Tariff protection for vendors –Contracts and CPUC –Open competition

18. What is California Doing? Identifying how to leverage NG9-1-1 (Can’t jump to NG9-1-1 over night) –Identify tactical and strategic plans –Identify low risk, high benefit projects that build toward NG9-1-1 –Fund “limited applications” that demonstrate functionality while providing key learning

19. “Limited Applications” The Biggest Bang for our collective Buck! Identify low-risk, high-benefit targets –Wireless E911 – Routing on Lat/Long –ALI Network – IP based –Regional and Agency issues –Use technology to reduce network costs

20. Hosted Solutions Butte County Butte County Fiber Network Host Host SelectiveRouter

21. Hosted Solutions North LA County ESInetESInet SelectiveRouter

22. E9-1-1 Network S/R ALI DB PSA P Mobile Switching Center (MSC) 3 rd Party DB provider VoIP Service Provider (VSP) End-office Switch CLEC GatewayGateway

23. ALI - IP Network S/R ALI DB PSA P Mobile Switching Center (MSC) 3 rd Party DB provider VoIP Service Provider (VSP) End-office Switch CLEC GatewayGateway ALI PIP Network

24. LAPD Content Delivery

25. Wireless “Limited Application” S/R ALI DB Mobile Switching Center (MSC) 3 rd Party DB provider VoIP Service Provider (VSP) End-office Switch CLEC Wireless E9-1-1 XY Routing Network PSA P Gateway ALI PIP Network

26. “Limited Applications” What do we need for “Limited Applications”? –Identify Target Sites –Identify Solution Providers –Identify Costs –Identify Gaps Funding Regulatory –Determine if RFIs are required

27. Limited Applications and RFI’s Who are the Contenders? Identify the solution providers The “Usual Suspects” AT&T Intrado Verizon CallWorx TCS NG9-1-1 Inc. Positron Plant/CML Others??

28. ELIMINATE the PRETENDERS! Limited Applications and RFI’s

29. Through Limited Applications and RFIs Identify costs –Identify network and equipment components –Compare with existing costs –Extrapolate budget costs –Identify potential contract vehicles How much will NGEN Cost?

30. Identify regulatory/program issues –Changes to existing laws? –Funding policy changes? –Operational impacts? What Needs to Change?

31. –Develop tactical and strategic implementation plans Identify timelines Identify high probability of success targets Identify limited application sites for Proof of Concept testing – short-term plan Identify state-wide deployment – long-term plan to bring NGEN to California Getting it Done!

32. Is it NGEN or <NGEN? Hosted Solutions IP ALI Routing on XY It’s not NGEN, but we can accomplish a lot on the way there… Let’s enjoy our journey!!

33. State Vision “ Anyone, anywhere within the State of California, will have access to the fastest, most reliable, most accurate and most secure 9-1-1 services.”

34. State 9-1-1 Website http://www.td.dgs.ca.gov/Services/911/default.htm It’s great!! A goldmine of information!!

35. Questions? I have a few…