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Enhancing the passenger experience in London with data-driven insights Duncan Horne Transport for London 9 July 2013.

Published byJonathan Armstrong Modified over 9 years ago

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Presentation on theme: "Enhancing the passenger experience in London with data-driven insights Duncan Horne Transport for London 9 July 2013."— Presentation transcript:

1 Enhancing the passenger experience in London with data-driven insights Duncan Horne Transport for London 9 July 2013

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5 Transport for London London Underground London Buses London Rail London Streets London Overground

6 The London Oyster Card

7 Oyster cards issued since launch

8 Number of Oyster cards used daily over the last year

9 Typical number of Oyster transactions on a weekday Oyster TransactionsTypical daily count Bus Boarding6,396,683 Entry4,276,872 Exit4,152,825 Add PAYG709,394 Issue Product192,109 Intermediate Validation43,352 Tram Boarding40,055 Autoload Performed26,556 Issue Card20,065 Pick up PAYG Refund11,385 Adjust PAYG7,967 Cancel Card7,435 Pick up Product2,529 Emirates Air Line2,214 River950 Total15,890,391

10 Journeys on London Underground in a typical week

11 Journeys on London Buses in a typical week

12 An overview of Oyster data Stored in an Oracle database Detailed card-level data available for 8 weeks; summaries for 4 years Main data stores: – Journey data – Ticket purchases – Card registration details

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14 Limitations of Oyster data

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16 Journey time and reliability Percentage of Journeys Travel Time

17 Journey time and reliability Percentage of Journeys Travel Time median95 th percentile

18 Journey time and reliability Heathrow to Hammersmith

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22 Disruptions, 1-7 June 2013 DateSectionIncident TypeStartEnd 01/06/2013Hammersmith & City - Whole lineSignal failure15:2218:31 01/06/2013Metropolitan - Baker Street to AldgateSignal failure15:2916:24 01/06/2013Metropolitan - Whole lineSignal failure16:2421:06 01/06/2013Metropolitan - North of Harrow-on-the-HillSignal failure21:0623:58 01/06/2013Piccadilly - Rayners Lane to UxbridgeSignal failure16:2720:43 01/06/2013Piccadilly - Acton Town to UxbridgeSignal failure20:4301:33 02/06/2013Overground - Surrey Quays to Clapham JunctionFaulty train09:0110:31 03/06/2013Piccadilly - Acton Town to UxbridgeSignal failure07:4608:42 04/06/2013District - Whole lineSignal failure04:5009:06 04/06/2013Jubilee - Whole lineSignal failure19:0019:46 04/06/2013Piccadilly - Whole lineSignal failure10:3815:03 04/06/2013Piccadilly - Acton Town to Uxbridge / HeathrowSignal failure15:0315:46 05/06/2013Central - Whole lineFaulty train20:5123:38 05/06/2013District - Earl's Court to Richmond / Ealing B’waySignal failure18:2119:26 05/06/2013District - Turnham Green to RichmondSignal failure19:2619:50 05/06/2013Hammersmith & City - Liverpool Street to BarkingFaulty train14:1515:40 06/06/2013Hammersmith & City - Whole lineSignal failure05:5812:02 06/06/2013Metropolitan - Baker Street to AldgateSignal failure05:5809:32 06/06/2013Metropolitan - Baker Street to UxbridgeSignal failure21:3000:38 06/06/2013Piccadilly - Rayners Lane to UxbridgeSignal failure19:2000:10 07/06/2013Bakerloo - S’bridge Park to Harrow & WealdstoneSignal failure18:1020:12 07/06/2013Metropolitan - Wembley Park to Baker StreetSignal failure05:1305:55 07/06/2013Overground - Gunnersbury to RichmondSignal failure07:4208:51 07/06/2013Overground - Watford Junction to EustonSignal failure18:2719:33 07/06/2013Victoria - Whole linePower supply problems21:3823:02

23 London 2012 Games Journey volumes on the Underground

24 London 2012 Games Journey volumes on the Buses

25 Travel Demand Management: Canary Wharf LU, by 15 minutes

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28 Classifying Oyster users: Number of days used in a week

29 Classifying Oyster users: Visitors and residents

30 Classifying Oyster users: Days Travelled + First Trip Time Commuter with weekend travel

31 Classifying Oyster users: Days Travelled + First Trip Time Commuter with no weekend travel

32 Classifying Oyster users: Days Travelled + First Trip Time Occasional User (Resident?)

33 Classifying Oyster users: Days Travelled + First Trip Time Visitor

34 Example of iBus data RouteTrip NumberStopScheduled Departure TimeObserved Arrival TimeObserved Departure TimeScheduled distance 7621SEVEN SISTERS ROAD04/23/2013 06:47:00 AM04/23/2013 06:47:04 AM04/23/2013 06:47:18 AM294 7621SOUTH TOTTENHAM STATION #04/23/2013 06:48:00 AM04/23/2013 06:47:41 AM 181 7621ST ANN'S ROAD04/23/2013 06:49:00 AM04/23/2013 06:48:17 AM04/23/2013 06:48:22 AM321 7621EGERTON ROAD04/23/2013 06:51:00 AM04/23/2013 06:49:01 AM 366 7621STAMFORD HILL BROADWAY04/23/2013 06:52:00 AM04/23/2013 06:49:44 AM 246 7621STAMFORD HILL LIBRARY04/23/2013 06:53:00 AM04/23/2013 06:50:43 AM04/23/2013 06:50:47 AM263 7621LYNMOUTH ROAD04/23/2013 06:54:00 AM04/23/2013 06:51:23 AM 272 7621STOKE NEWINGTON STATION #04/23/2013 06:55:00 AM04/23/2013 06:52:10 AM04/23/2013 06:52:17 AM306 7621NORTHWOLD ROAD / STOKE NEWINGTON COMMON04/23/2013 06:56:00 AM04/23/2013 06:53:22 AM 258 7621RECTORY ROAD / BROOKE ROAD04/23/2013 06:57:00 AM04/23/2013 06:54:04 AM04/23/2013 06:54:13 AM386 7621MANSE ROAD04/23/2013 06:58:00 AM04/23/2013 06:55:29 AM04/23/2013 06:55:52 AM357 7621STOKE NEWINGTON ROAD / AMHURST ROAD04/23/2013 07:00:00 AM04/23/2013 06:56:57 AM04/23/2013 06:57:07 AM456 7621PRINCESS MAY ROAD04/23/2013 07:01:00 AM04/23/2013 06:58:05 AM 306 7621SHACKLEWELL LANE04/23/2013 07:01:00 AM04/23/2013 06:58:58 AM 208 7621RIO CINEMA04/23/2013 07:02:00 AM04/23/2013 06:59:41 AM 146 7621DALSTON KINGSLAND STATION #04/23/2013 07:02:00 AM04/23/2013 07:00:06 AM04/23/2013 07:00:34 AM152 7621DALSTON JUNCTION STATION #04/23/2013 07:03:00 AM04/23/2013 07:01:26 AM04/23/2013 07:01:37 AM230 7621KINGSLAND ROAD / FOREST ROAD04/23/2013 07:04:00 AM04/23/2013 07:02:40 AM04/23/2013 07:02:49 AM265 7621ENGLEFIELD ROAD / MORTIMER ROAD04/23/2013 07:05:00 AM04/23/2013 07:03:51 AM04/23/2013 07:04:09 AM349 7621UFTON ROAD04/23/2013 07:06:00 AM04/23/2013 07:05:09 AM 385 7621NORTHCHURCH ROAD04/23/2013 07:07:00 AM04/23/2013 07:05:40 AM 178 7621DOWNHAM ROAD04/23/2013 07:07:00 AM04/23/2013 07:06:09 AM 203 7621CANAL WALK04/23/2013 07:08:00 AM04/23/2013 07:07:09 AM04/23/2013 07:07:23 AM269 7621BARING STREET04/23/2013 07:09:00 AM04/23/2013 07:08:08 AM04/23/2013 07:08:16 AM290 7621EAGLE WHARF ROAD04/23/2013 07:10:00 AM04/23/2013 07:09:03 AM04/23/2013 07:09:15 AM237 7621MINTERN STREET04/23/2013 07:11:00 AM04/23/2013 07:09:55 AM04/23/2013 07:10:02 AM281 7621BEVENDEN STREET04/23/2013 07:12:00 AM04/23/2013 07:11:01 AM04/23/2013 07:11:08 AM268 7621OLD STREET STN <># / MOORFIELDS EYE HOSP04/23/2013 07:13:00 AM04/23/2013 07:11:55 AM04/23/2013 07:12:08 AM300 7621CITY ROAD / LEONARD STREET04/23/2013 07:15:00 AM04/23/2013 07:14:01 AM04/23/2013 07:14:07 AM399 7621EPWORTH STREET04/23/2013 07:16:00 AM04/23/2013 07:14:40 AM04/23/2013 07:14:48 AM175 7621FINSBURY SQUARE / MOORGATE04/23/2013 07:17:00 AM04/23/2013 07:15:41 AM 284

35 Example of ODX output Route 38 inbound, AM Peak

36 Thank you. DuncanHorne@tfl.gov.uk

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