1. “The Heart of a Leader” presented by Michelle Spradley CPS/CAP

2. Overview The Difference between a Manager and a Leader Define an Exceptional Leader Make an Impression Leadership Traits How can an administrative professional lead in the 2009 workplace? Building a Leadership Plan

3. Leader vs Manager Leaders Creates a clearly defined vision/mission Creates Buy in Fosters synergy Defines a common purpose Develops and coaches individuals and teams Managers Manages Tasks Enforces protocols Organizes Data Reports information and facts YOU DO NOT HAVE TO BE A MANAGER TO BE A LEADER

4. Define an Exceptional Leader What makes a great leader? Characteristics of a successful leader  HONEST – Followers must have trust in a leader and believe in the leaders vision. Leaders display sincerity, integrity and candor in all actions.  FORWARD-LOOKING – Leaders lead with purpose and are always on the lookout for new ideas.  COMPETENT- Leaders base their actions on reason and moral principles.  INSPIRING – Guides by heart, passion and compassion.  INTELLIGENT – Leaders read, study and seek challenging assignments. They do not command excellence, but rather build excellence.

5. MAKE AN IMPRESSION Be articulate Communication is by your tone, your words and your body language. Learn to think on your feet. Be sincerely interested in others. LISTEN! (Do not interrupt or act like you want to) SMILE! (You can actually hear a smile) Take notes when people speak. Use people’s names when talking to them. Always be poised, in control, “cool and collected”. Know and demonstrate manners and etiquette. Take time with your appearance. Have a sense of humor. Be trustworthy.

6. DAILY RULES 1. Wake UP!! 2. Dress Up!! 3. Shut Up!! 4. Stand UP!! 5. Look Up!! 6. Reach Up!! 7. Lift Up!!

7. Leadership Traits Superb Communicators Effective Management Skills Empathy Positive Thinkers Values and Integrity Vision Empowerment/Bringing out the best in others

8. Superb Communication “Real communication happens when people feel safe”

9. “Leadership is not something you do to people. It’s something you do with people.” Effective Management Skills

10. Empathy “If you want your people to be responsive, be responsive to their needs”

11. Positive Thinkers “ Think Big! Act Big! Be Big!” - Norman Vincent Peal

12. “Positive thinkers get positive results because they are not afraid of problems.” - Ken Blanchard Positive Thinker

13. Values and Integrity Take time to identify core values

14. Values and Integrity Never! Give Up! Winston Churchill

15. “Without Vision People Perish” -Proverbs 29:18 (paraphrased) Vision

16. “All good performance starts with clear goals!” Effective Management

17. “All empowerment exists in the present moment.” Empowerment/Bringing Out the Best in Others

18. Leading in 2009 How can an administrative professional lead in today’s market?

19. Leading in Today’s Market Continued Education/Certification CAP/CPS Software Skills Professional Image Communication Awareness of Business Market Trends Exceptional Listening Skills

20. Leading in Today’s Market Perform Expertly Learn to Anticipate Prioritizing Projects Effective Time Management Become a mentor

21. IAAP