1. National Investment Reform Agenda Workshop for the Arab Republic of Egypt The GAFI One-Stop-Shop Presented by Dr.Ziad Bahaa Eldin Chairman, GAFI 17 May 2006

2. The GAFI One-Stop-Shop  Why One-Stop-Shops are needed.  What they mean.  What makes them successful.  The GAFI experience.  What next?

3. What is the need?  Complex, multiple procedures.  Bring all agencies under one roof.  Simplify procedures.  Transparency of rules.  Therefore: reduce time, cost and effort.

4. What the Concept means  Risk of exaggeration.  Control / Various levels of delegation.  Flexible and dynamic approach.

5. What Makes Them Successful  Credibility (% of success).  Transparency.  Capacity to develop.  Control over process.

6. Key Success Factors  Authority over representatives of other agencies.  Separation between back and front offices.  Principal or Agent?  Feed back from customers/ users.

7. The GAFI Experience (1)  The Procedure Simplification Program.  Physical Layout: front/back offices.  Separation of functions.  Central leadership.

8. The GAFI Experience (2) Company Establishment  Required Documents: contract/ power of attorney/ IDs/ capital certificate.  Back Office: CMA/ Syndicate of Lawyers/ Chamber of Commerce/ Company Name.  Front Office: Single payment in bank/ notarization.  Time: reduction from 34 to 3 days.  Other gains.

9. The GAFI Experience (3) Other Agencies Represented Ministries of industry/ health/ social affairs/ housing/ agriculture/ water resources/ tourism/ communication/ electricity/ transport/ finance/ interior/ planning/ labor/ environment.

10. The GAFI Experience (4) Services Provided (2005)  Information (35000)  Company establishment (5000)  Ratification of minutes of meetings (6000)  Residency permits (4000)/ work permits (4000)  Branches of companies (150)  Joint committees (1500)  Tax Registration (1000)  Industrial registration (250)  Commercial registry (15000 )

11. Challenges (2006)  Branching Out.  Operational Permits.  Quality Control and KPI.  Manuals of Operation.  Catering for special needs.  Web/mail enabling.

12. Thank you