1. Unit A Review Objectives 1 & 2

2. Personal Qualities Competence – Qualified and capable of performing a task Dependability – Accept responsibility, do things on time and accurately Enthusiasm – Positive attitude, enjoy your work Self-motivation – Begin and follow through with a task without constant direction

3. Qualities cont’d Patience – Tolerant Tact – Say most fitting things Explicit – Speaking very clearly…no confusion about what is being said Empathy – Being able to feel, understand another’s feelings, motives Discretion – Using good judgment about what and when to say something

4. Defense Mechanisms Displacement – transfer feelings about one person to another Projection – placing the blame for one’s own actions on someone else Rationalization – using a reasonable excuse Withdrawal – remove yourself

5. Defense cont’d Repression – transfer to the unconscious so not aware of feelings Suppression – refusing to deal with feelings but aware of them Compensation – substituting one goal for another

6. Communication Biased – Actions reflect preconceived beliefs towards another Tolerant – Respectful of others and their beliefs Feedback – material communicated by receiver

7. Communication cont’d Sender – begins communication Message – material communicated by sender Receiver – interprets message from sender Message discrepancy – when verbal & non- verbal communication don’t match

8. Ethics / Legal Negligence – failure to give care that is normally expected causing harm Malpractice – failure of a professional to use the degree of skill expected in a profession causing harm False imprisonment – restraining an individual’s freedom

9. Ethics / Legal cont’d Invasion of privacy – unnecessary exposure of an individual or revealing personal information Libel – written false info that is damaging Slander – verbal false info that is damaging Assault – threat or attempt to injure Battery – unlawful touching of another person without consent

10. Ethics / Legal cont’d Defamation – damaging of one’s name / reputation by making false public statements Acceptance – health care provider gives an appt or examines a patient Consideration – payment made by patient for services

11. Ethics / Legal cont’d Offer – competent individual enters into a relationship with provider and offers to be a patient PSDA – Patient Self Determination Act dictates how patients are to be offered education concerning Advanced Directives Durable power of attorney – allows another individual to make medical decisions on your behalf

12. Ethics / Legal Living will – document that dictates what measures a person wants to prolong their life when their condition is terminal Informed consent – voluntary permission from a person of sound mind after procedure and risks explained in terms they understand Code of ethics – standards that outline moral behavior in an organization