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Published byAriel Tate Modified over 9 years ago
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What matters to you From… “ What’s the matter?” to “What matters to you?”
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National Surveys Incident Reporting Scottish Public Services Ombudsman Patient Opinion Ward Comments Cards The Landscape of Patient and Carer Feedback Public Forums NHS Board Complaints Procedure Local Consultations
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lovely, caring people “I would like to add that the rest of the staff we have met at this clinic have been lovely, caring people - a good team let down very, very badly but this heartless doctor.” bluntly Are you suicidal? “ “….bluntly told her she had dementia, it would get worse and she had better think about a power of attorney - then bluntly said - "Are you suicidal? “ My pets get treated better by their vet My pets get treated better by their vet.” bluntly Are you suicidal? “ “….bluntly told her she had dementia, it would get worse and she had better think about a power of attorney - then bluntly said - "Are you suicidal? “ My pets get treated better by their vet My pets get treated better by their vet.”
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How do others do it?
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Feedback is a start But can it make services better?
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National Patient Opinion Website: 4 th October 2013
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