1. © & ® Happyornot Ltd. 2009-2013. All Rights reserved. Patent pending. www.happy-or-not.com. All other trademarks belong to their respective owners. The Benefits Improved service to customers Increased revenues Effective management and reporting tool Brand differentiator at point of customer experience

2. © & ® Happyornot Ltd. 2009-2013. All Rights reserved. Patent pending. www.happy-or-not.com. All other trademarks belong to their respective owners. Improved Restaurant Services revenues Customer of HappyOrNot: Multiple international catering services providers How? By asking the most important questions regarding customer satisfaction – based on company strategy and service promise: Your satisfaction with our service today? Your satisfaction with the food today? Would you recommend us to a friend? This not only improves the total customer experience, but enhances reputation and attracts old and new customers to visit more frequently. Example: Corporate catering restaurant with average of 3 visits/single customer/month at €1 profit/visit (3,500 customers): Average profit/month 10 500 €. After 3 months, the service, service image, and customer loyalty had improved, including satisfaction with the food selection. Monthly visits increased by 9%. Average profit/month increased to 11 445 €. Benefit = 945 €/month. Sodexo uses HappyOrNot in 5 countries. Besides Sodexo, several leading international and local facility services companies use HappyOrNot as a proof of service and product quality (and as a unique selling point in getting new major accounts)

3. © & ® Happyornot Ltd. 2009-2013. All Rights reserved. Patent pending. www.happy-or-not.com. All other trademarks belong to their respective owners. Improved Catering Services Purchasing Management How? By asking the most important questions regarding the purchased services: “Your satisfaction with food today?” “Your satisfaction with our service today?” The HappyOrNot device makes it easy for management to communicate and monitor the most important issues, and link results to goals and objectives. Example: HappyOrNot and Pay for Performance. Business facilities provider operating in 3 countries deployed HappyOrNot for continuous subcontractor motivation at 25 sites. Example question: “Your satisfaction with the food today?” Customer satisfaction ratio of lunch experience directly relates to restaurant’s contract prices with business facilities provider. Exceptional customer satisfaction decreases rent! Customer of HappyOrNot: Facilities provider (innovation centers, office centers)

4. © & ® Happyornot Ltd. 2009-2013. All Rights reserved. Patent pending. www.happy-or-not.com. All other trademarks belong to their respective owners. Improving Customer Satisfaction in Single Restaurant Customer of HappyOrNot: Finnish Pasta restaurant launched in 2011 How? By asking the most important questions in terms of service promise and targets: “Your satisfaction with our service today?” “How likely would you recommend us to your friend?” Continuous long term use. Results also communicated via prints in restaurant and also at restaurant’s own website. Results: Target was to improve customer satisfaction, brand image (NEW BRAND), and add percentage of promoters by minimum 5% During 28 months, both customer satisfaction and likelyhood to recommend the restaurant targets improved significantly - even exceeded! And the trend is still improving. 1. 2.

5. © & ® Happyornot Ltd. 2009-2013. All Rights reserved. Patent pending. www.happy-or-not.com. All other trademarks belong to their respective owners. Boost your service image with HappyOrNot HappyOrNot is the most approachable, easy, and end-user friendly way to gather daily instantaneous point-of-experience customer feedback. Customers value their opinion being sought every time they visit the service unit. Getting feedback from customers and revealing the results (controlled or transparent) is a totally new way to express your service-oriented approach and industry-innovator image. Noticeable, appealing device communicates your key values and message to almost every customer, every day. REMEMBER: Transparency adds commitment – your employees and customers appreciate seeing the results.

6. © & ® Happyornot Ltd. 2009-2013. All Rights reserved. Patent pending. www.happy-or-not.com. All other trademarks belong to their respective owners. Clients from Restaurant, Cafe, Food Services Industries International food services companies using HappyOrNot to improve customer satisfaction, service motivation, and brand image. Swedish ”Smoothie/Health bar” chain operating in high street locations Restaurants and cafe services operator (in airports). Uses HON in 4 countries Restaurant/bakery chain using HON in Canada (and soon in France) Finnish leisure/TexMex restaurant chain – using HappyOrNot since 2010