1. AFSS Lockheed Martin Proprietary Information AFSS-1 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-1 1 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation Aviation Human Factors and SMS Seminar III Presented By: Dale Walker, Lead Operations Supervisor, Fort Worth, TX Hub FAA Safety Team Representative March 29, 2011 The Role of Information in Mishap Prevention The Role of Information in Mishap Prevention

2. AFSS Lockheed Martin Proprietary Information AFSS-2 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-2 2 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation In-for-ma-tion?

3. AFSS Lockheed Martin Proprietary Information AFSS-3 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-3 3 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation What is “Information”? In-for-ma-tion 1. The communication or reception of knowledge or intelligence 2. Knowledge obtained from investigation, study, or instruction (intelligence, news, facts, data)

4. AFSS Lockheed Martin Proprietary Information AFSS-4 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-4 4 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation FAR 91.103 Preflight Action: Each pilot in command shall, before beginning a flight, become familiar with all available information concerning that flight. This information must include- (a) For flight under IFR or a flight not in the vicinity of an airport, weather reports and forecasts, fuel requirements, alternatives available if the planned flight cannot be completed, and any known traffic delays of which the pilot in command has been advised by ATC;

5. AFSS Lockheed Martin Proprietary Information AFSS-5 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-5 5 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation FAR 91.103 Preflight Action: (b) For any flight, runway lengths at airports of intended use, and the following takeoff and landing distance information: (1) For civil aircraft for which an approved Airplane or Rotorcraft Flight Manual… (2) For civil aircraft other than those specified in paragraph (b)(1) of this section, other reliable information appropriate to the aircraft, relating to aircraft performance under expected values of airport elevation and runway slope, aircraft gross weight, and wind and temperature.

6. AFSS Lockheed Martin Proprietary Information AFSS-6 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-6 6 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation Sources of Information: -Lockheed Martin Flight Services -Direct User Access Terminal System (DUATS) -Aviation Digital Data Service (ADDS) -Internet/vendor sources (virtually unlimited) -The Weather Channel WHAT’S THE DIFFERENCE?

7. AFSS Lockheed Martin Proprietary Information AFSS-7 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-7 7 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation “Good” Information: Know what you are looking at: SourceSource TimingTiming Obtain all information necessary (FAR 91.103): Standard/Abbreviated briefing from LMFSS is “one stop shopping source”Standard/Abbreviated briefing from LMFSS is “one stop shopping source” From other sourcesFrom other sources …Must be able to justify or recreate the information obtained if required…

8. AFSS Lockheed Martin Proprietary Information AFSS-8 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-8 8 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation What is the Difference?  Highly trained  Certified by the NWS as Pilot Weather Briefers  All transactions are recorded and archived  Accountable

9. AFSS Lockheed Martin Proprietary Information AFSS-9 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-9 9 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation LMFS Locations

10. AFSS Lockheed Martin Proprietary Information AFSS-10 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-10 10 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation LMFS Flight Plan Areas (FPA’s)

11. AFSS Lockheed Martin Proprietary Information AFSS-11 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-11 11 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation What’s the Next Step? De-ci-sion 1. a. The act or process of deciding b. A determination arrived at after consideration. CONCLUSION: Merriam-Webster Dictionary

12. AFSS Lockheed Martin Proprietary Information AFSS-12 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-12 12 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation Decision Making Process:

13. AFSS Lockheed Martin Proprietary Information AFSS-13 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-13 13 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation

14. AFSS Lockheed Martin Proprietary Information AFSS-14 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-14 14 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation Risk Management: Operational Risk Management (ORM) Matrix: Pilot Experience/Training Experience/Training CurrencyCurrency Health/Crew restHealth/Crew restAircraft MaintenanceMaintenance PerformancePerformance Communications capabilityCommunications capability

15. AFSS Lockheed Martin Proprietary Information AFSS-15 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-15 15 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation Risk Management: Operational Risk Management Matrix : Mission Operations tempoOperations tempo Mission complexityMission complexityEnvironment Weather (Current/Forecast/Winds Aloft)Weather (Current/Forecast/Winds Aloft) TerrainTerrain Night OperationsNight Operations Airfield (Familiar/Unfamiliar)Airfield (Familiar/Unfamiliar)

16. AFSS Lockheed Martin Proprietary Information AFSS-16 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-16 16 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation Risk Management: Operational Risk Management Matrix: Additional Circumstances Training/InstructionTraining/Instruction Over WaterOver Water TOTAL CALCULATED RISK ASSESSMENT Low RiskLow Risk Moderate RiskModerate Risk High RiskHigh Risk NO GONO GO

17. AFSS Lockheed Martin Proprietary Information AFSS-17 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-17 17 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation Keys to Effective ORM: Trust and know the process Trust and know the process Be honest Be honest Use accurate information Use accurate information If the results warrant, have a 2 nd party review and assist with the decision If the results warrant, have a 2 nd party review and assist with the decision

18. AFSS Lockheed Martin Proprietary Information AFSS-18 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-18 18 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation

19. AFSS Lockheed Martin Proprietary Information AFSS-19 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-19 19 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation Faulty/Questionable ORM? “It doesn’t look that bad here” “It doesn’t look that bad here” “I’ll just go up and take a look at it, and if it’s bad, I’ll turn around and come back” “I’ll just go up and take a look at it, and if it’s bad, I’ll turn around and come back” “I’ve done this a hundred times before with no problems” “I’ve done this a hundred times before with no problems” “If I start to pick up ice, I’ll divert” “If I start to pick up ice, I’ll divert”

20. AFSS Lockheed Martin Proprietary Information AFSS-20 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-20 20 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation

21. AFSS Lockheed Martin Proprietary Information AFSS-21 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-21 21 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation

22. AFSS Lockheed Martin Proprietary Information AFSS-22 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-22 22 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation LM Flight Services Goal: Provide the required aeronautical information to assist the pilot in the decision making (ORM) process in order to provide a successful outcome each and every time. What does the future hold?

23. AFSS Lockheed Martin Proprietary Information AFSS-23 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-23 23 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation www.afss.com Automated Flight Service Station (AFSS) Piloting safer flight. That’s what the Lockheed Martin flight services specialists do every day. Each week, they help provide a range of services to between 80,000 and 90,000 members of the general aviation community. On behalf of the Federal Aviation Administration, we provide these services to the pilot population 24/7. Using innovative technology, we provide users of the National Airspace System—from Hawaii to Puerto Rico to every state in the contiguous U.S.—with Pre-flight, In-flight, operational and special services En route communications Search and rescue Pre-flight and In-flight meteorological and aeronautical briefings Development, translation, processing and coordination of aeronautical, meteorological and aviation information Support of air shows, conventions and other aviation events Quick Links: Pilot Feedback Form FAQs Pilot Feedback Form FAQs If you experience technical issues with afss.com, please call 1-877-377-3721.

24. AFSS Lockheed Martin Proprietary Information AFSS-24 Click to edit Master title AFSS Lockheed Martin Proprietary Information AFSS-24 24 Updated 1/7/2010 Copyright © 2010 Lockheed Martin Corporation Contact / Questions? Dale Walker Lead Operations Supervisor, FTW Hub (817) 541-3431 dale.j.walker@lmco.com