1. #HASummit14 How to Maximize your EDW and Analytics Investment with a Services-Value Approach Pre-Session Poll Question When deploying an enterprise data warehouse (EDW) and healthcare analytics what should one consider? a)People b)Processes c)Technology and people d)Technology and processes e)People and processes f)Technology, people, and processes g)Other - write in response Mike Noke IS Associate Director, Enterprise Data Warehousing, Partners HealthCare John Henderson Director, Enterprise Systems, Texas Children’s Hospital Session E: Leslie Hough Falk, RN Facilitator Vice President, Customer Success, Health Catalyst

2. #HASummit14 Partners HealthCare 2 Five Key Service and Value Principles Incremental deployment Pair business acumen with clinical and operational expertise Flexibility Create prototypes Five Key Service and Value Principles Service orientation

3. #HASummit14 Partners HealthCare EDW Components 3 Value Measurement Examples Users telling their stories User surveys Case study interviews Repository Tools for end users Support services Governance structure

4. #HASummit14 Texas Children’s Hospital 4 Guiding Principles to Value Governance is Key Integrated teams is non-negotiable Focused Creativity Iterative deployment – show something fast Five Key Service and Value Principles Measure, Measure, Measure

5. #HASummit14 Texas Children’s Hospital EDW Pillars 5 Envision to-Be State Architecture and Standards Governance Program Oversight Measurement Support Sustainability Communication Visualization Standards Integrating with multiple sources Keep it simple Milestone deliverables Incremental improvement Hardwiring improvement

6. #HASummit14 Poll Question #2 6 What does creating service/value from an EDW and analytics mean to you? Please select all that apply. a)Understanding the clinical and business needs b)Delivering usable, clinical and business solutions on- time and on-budget c)Defining aims and achieving measureable improvements d)Communicating outcomes

7. #HASummit14 Poll Question #3 7 How do you engage your stakeholders and users? Please select all that apply. a)Executive and user roadshows b)Training and tools c)User groups d)Community forums e)Other - write in

8. #HASummit14 Poll Question #4 8 What are some of the challenges/barriers you experience with delivering service and value from your EDW and analytics? Please select all that apply. a)Lack of executive sponsorship b)Ill-defined clinical and business problems c)Misalignment on clinical and business outcomes d)Insufficient resources (e.g. time, budget) e)Technical staffing challenges f)Lack of interdisciplinary engagement (e.g. clinicians, operations, finance) g)Other - write in

9. #HASummit14 A Questions & Answers 9

10. #HASummit14 Choose one thing… 10 Write down one thing will you do differently after hearing this presentation

11. #HASummit14 Thank You 11

12. #HASummit14 12 Session Feedback Survey 1.On a scale of 1-5, how satisfied were you overall with this session? 1)Not at all satisfied 2)Somewhat satisfied 3)Moderately satisfied 4)Very satisfied 5)Extremely satisfied 2.What feedback or suggestions do you have?