1. Using Design ThinkingDesign Thinking to Createto CreateMagic Gina Veliotis BSc (USYD), GradDip IT (UWS), GradDip Ed (CSU) Digital Learning Specialist San Education, Adventist HealthCare gina.veliotis@sah.org.au

2. Adventist HealthCareAdventist HealthCare

3. Challenges & ExpectationsChallenges & Expectations Goals & Efficiencies Time & Motivation Diversity & Support Compliance & Risk Skills & Performance Feedback & Reporting Authentic Training

4. ChangingDIRECTION

5. Learning and Growth MindsetLearning and Growth Mindset Solution focused Experiment Trial & Error Feedback Manage Risk & Assumptions through Action Learner focus Deep Insights Empathy Embrace Risk Uncertainty Ideation Catalyst to Exploration, Design, and InnovationCatalyst to Exploration, Design, and Innovation

6. Collaborative & Creative& Creative Solution - Based Thinking Starts with a Goal Focuses on People See Listen Learn Feedback What is Design Thinking?What is Design Thinking?

7. Difficult Problem Definition Good Learner Insights No Past Data High Uncertainty Narrow Forecasts Diverse stakeholders Tame vs. Wicked ProblemsTame vs. Wicked Problems

8. What is? What if? What wows? What works? Steps to Designing for GrowthSteps to Designing for Growth Research, Identify Insights & Establish Design Criteria Encourage Innovation Ideation & Conversation Make Prototypes & Surface Assumptions Get Feedback & Run Learning Launches

9. What is?What is? Behavioural changes Skills & Motivation Strategies & Options Journey Mapping Create Characters & Plots Projective Techniques Thought processes Interviews Focus groups Visualisation Project Scope Research Plan Instructional Criteria Strategic Direction Learner Insights Real People & Problems Observe & Listen Objectives & Challenges Learner Perspective

10. Discovery Data & Ideation Structured Brainstorming Stakeholders Collaborate Design Criteria & Concepts Explore Possible Solutions Learner Goals & Expectations Concise Ideas “napkins pitch” Gaming Approach Small Goals Social Networking Connections What if?What if?

11. Test “Napkin pitches” Identify “WOW” ZONES Low-Fidelity Prototypes Visualisation & Stories Ignite Emotions Eliminate Assumptions Solution Refined Manage Risk & Criteria What wows?What wows?

12. Successful Prototypes Scaled Learning Launches Engage Real Learners Use Feedback Tools Fast Iterations Test Expectations Eliminate Assumptions Table “failures” & Evolve Design the On-ramp What Works?What Works?

13. A compelling learning experience can only be achieved by integrating a DESIGN THINKING approach, and involving people in the instructional design and development process from the very beginning.

14. Create Amazing Learning Experiences Fill a Gap Or fix a Problem Innovation & CreativityInnovation & Creativity

15. Accelerated Creativity Feedback Encouraged Innovative Learning Stakeholder Collaboration Insights & Perspectives Energy & Ownership Small-scale Launches Affordable & Purposeful Intelligent Choices Options & Capabilities Game ChangerGame Changer

16. Focus on People & Insights Get Comfortable with Unknowns Embrace Uncertainty & Learn Use Feedback to Improve Small Bets Forget “big” Ideas Explore Multiple Prototypes Nurture Creativity & Ideation Collaborate & Network Take-Away MessagesTake-Away Messages FAIL FAST & CHEAP SUCCEED SOONER

17. If Moodle were an animal, what sort of animal would it be? Describe its features and personality.

18. Challenged?Intrigued?Inspired?

19. Design Thinking for Business InnovationDesign Thinking for Business Innovation, Coursera, Dr. Jeanne M. Liedtka, Darden Graduate School of Business, University of Virginia Want to learn more?Want to learn more?