1. Tips and Tricks Presented by the VPS Tech Team

2. BROWSER SUPPORT Jonathan Nogales

3. Browser Support Policy Recommended: Chrome (last three versions) Firefox (last three versions) Safari (last three versions) Supported: Internet Explorer 8+ Direct support for IE 10 and 11

4. Bypassing Unsupported Browser Warning

6. LOGIN AND PASSWORD SOLUTIONS Dylan Gustaveson

7. Cannot Log in- IE9 1.Go to the top of the browser and click on Tools 2.Go down to Compatibility View Settings

8. Cannot Log in- IE9 3.Under "Websites you've added to Compatibility View", click on myvps.org 4.Click the Remove button

9. How to Reset Your Password

11. USING THE KEYBOARD FOR QUICK DATA ENTRY Jan Wu

12. Keyboard Only Data Entry Navigation Navigate between fields with Tab button Navigate backwards with Shift + Tab Dropdowns Start typing in dropdowns to search for option Use it like Google Choose options by arrow keys Select option with either Enter or Tab (to move to next field) Checkboxes, "Unknown" Button, other Buttons Use Enter button like you would use a mouse click

13. MISCELLANEOUS TIPS AND TRICKS Joshua Christanelli

14. Hard Refreshing a Page Some bugs are caused by browser's cache Windows: Control + F5 Control + Refresh Button Macs: ⌘ Command + Shift + R Shift + Refresh Button

15. Procedure Groups Aren’t Clearing Procedure groups only clear if the patient has had a procedure or intervention explicitly listed Mouse over [i] to see included procedures

16. GETTING THE MOST VALUE OUT OF YOUR TICKET Jan Wu

17. Where the Usersnap button is located

18. Usersnap UI

19. FAQ - Help Center Contains Clinical as well as Technical and MyReports FAQ