1. Ima Trayner itrayner@timberlake.com Quote To Order/Encore Training [Session Title]

2. Icebreaker Question If the error rate for an experienced typist per keystroke is 1%*, how many errors would we have in an manually keyed order with 15 cabinets? a)1 error per order b)~ 2 errors per order c)15 errors per order * Jonathan Grudin, researcher at Microsoft 1983

3. Icebreaker Answer If the error rate for an experienced typist per keystroke is 1%, how many errors would we have in an manually keyed order with 15 cabinets? a)1 error per order b)~ 2 errors per order c)15 errors per order 1.8 errors/order 1.8 errors/order = (1% errors/character) x (15 cabinets/order) x (12 characters/Description field)

4. Icebreaker Answer Data entry is HARD work!

5. Review Agenda

6. Set Expectations Xxx Yyy Have fun Get out on time Earn a Gold Record!

7. QTO/Encore Training Notes Training in 3 scrums. –Content slides –Quiz slides –Intermission slides This template contains many blank slides which are included as format examples.

18. QUIZ #1 This quiz is open book and open teammate. Feel free to ask for help if you need it. Answer this question correctly to earn a single star rating.

19. Quiz #1 Question #1: Lorem ipsum dolor sit amet, consectetur adipiscing elit? Why is this important?

20. Quiz #1 Answer #1: Quisque volutpat condimentum velit.

21. Quiz #1 Answer #1: Why is this important? –How it impacts Quest III –How it impacts Maestro –How it impacts OBS –How it impacts the Service Center –How it impacts the Customer

22. Intermission 10 minutes 3 minutes 2 minutes 1 minute 9 minutes 8 minutes 7 minutes 6 minutes 5 minutes 4 minutes

23. QTO/Encore Training Notes Training in 3 scrums. –Content slides –Quiz slides –Intermission slides This template contains many blank slides which are included as format examples.

25. QUIZ #2 Again, this quiz is open book and open teammate. Feel free to compliment your teammates by asking them for help. Answer this question correctly to earn a double star rating.

26. Quiz #2 Question #2: Integer nec odio, praesen? Why is this important?

27. Quiz #2 Answer #2: Quisque volutpat condimentum velit.

28. Quiz #2 Answer #2: Why is this important? –How it impacts Quest III –How it impacts Maestro –How it impacts OBS –How it impacts the Service Center –How it impacts the Customer

29. Intermission 10 minutes 3 minutes 2 minutes 1 minute 9 minutes 8 minutes 7 minutes 6 minutes 5 minutes 4 minutes

30. QTO/Encore Training Notes Training in 3 scrums. –Content slides –Quiz slides –Intermission slides This template contains many blank slides which are included as format examples.

32. QUIZ #3 A lot like life, this quiz is open book and open teammate. Feel free to ask for help when you need it. We’re all in this together. Answer this question correctly to earn a triple star rating.

33. Quiz #3 Question #3: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer nec odio. Praesen? Why is this important?

34. Quiz #3 Answer #3: Quisque volutpat condimentum velit.

35. Quiz #3 Answer #3: Why is this important? –How it impacts Quest III –How it impacts Maestro –How it impacts OBS –How it impacts the Service Center –How it impacts the Customer

36. Contact the QTO Training Encore Team to be added to the Leader Board Email us your progress at SalesAndMarketingDocumentation@Woodmark.com SalesAndMarketingDocumentation@Woodmark.com Visit the Leader Board at http://help.timberlake.com/Encore/Help/Encore_Online_Help.ht m#Leader_Board.htm http://help.timberlake.com/Encore/Help/Encore_Online_Help.ht m#Leader_Board.htm We will send you a certificate and announce the news on our Leader Board as soon as we hear from you. Congratulations! You have completed a milestone in your Quote To Order / Encore training.

37. QTO / Encore Training is a 4 part process: Earn a GOLD by completing the in-class training. Earn a PLATINUM by completing the on-boarding practical exercises: easy, medium, and hard. Earn a DOUBLE PLATINUM by completing half of the on- boarding process: 5 orders each for half your Builders. Earn a GRAMMY by completing the on-boarding, passing your training on to other teammates, and sharing your Encore system skills. Visit the Leader Board at http://help.timberlake.com/Encore/Help/Encore_Online_Help.htm#Leader_Board.htm http://help.timberlake.com/Encore/Help/Encore_Online_Help.htm#Leader_Board.htm What comes next in your Quote To Order / Encore training journey?

38. Contact the QTO Training Encore Team Anthony Martinez Regional Quality Manager (RQM) amartinez@timberlake.com amartinez@timberlake.com Viqui Dill IT Evangelist vdill@woodmark.com vdill@woodmark.com Still have questions? We’re here for you. Contact us!

39. Review Expectations

40. Feedback?