1. AEON KL RDC Supplier Briefing
27th , 28th March 2013
AEON CO. (M) BHD.
AEON GLOBAL SCM SDN. BHD.

2. Benefits Of Working With KL RDC
Dear Supplier;
Since year 1984, AEON (Malaysia) has seen significant growth, and we are in midst of passion for growth towards a number 1 retailer in Malaysia, and also in ASEAN countries by then.
As our expansion grows rapidly, we would like to invite all of our business alliances to grow bigger together, as a strong win-win business team scenario. In conjunction of this, we have developed this new Kuala Lumpur Regional Distribution Centre (KL RDC) as our kick off infrastructure to support our continuous growth.
You know that being a part of our distribution center will provide you major benefits and services of which some are below;
An increased in availability leading to increase your sales
Priority delivery to all AEON stores
Faster replenishment to stores
Higher frequent deliveries to stores
Reduction in administration matter for supplier
Reduced waiting time at each stores
This document outlines the rules for working in our supply chain
This pack provides you with details to understand the centralization ways of working.
Please take time to read through the pack and feel free to contact us if you have any questions.
Regards,
AEON Co. (M) Bhd.
AEON Global SCM Sdn. Bhd.

3. Temporary DC (Kajang)*
DC Network
Before
New (2013)
Final Target (2015-)
DCSA (Shah Alam)
Temporary DC (Kajang)*
KL RDC (Bangi)
Hamper (8007)
Hamper (8007)
Hamper
KL RDC (Bangi)
XD/Consoli (8005)
XD/Consoli (8010)
XD/Consoli
This is the Final Slide.
SCM Mid term Plan already explained main points,
So, I would like to present SCM Slogan of
In order to support “ Company Growth ”
SCM team will do our best for “ Handling Volume Growth”
and connect to “Logistic cost Reduction”
Thank you for your time.
DCKL (PJ)
Stock Point (8008)
Stock Point (8012)
Stock Point
DCKL (PJ)
SSDC
(8013)
SSDC
*Temporary DC (Kajang) will be combined to KL RDC(Bangi) from 2014

4. RDC Transfer Schedule Guideline
Function
Current DC
Final Date
New DC
Starting Date
DC code
Date
Dc code DC SP SL HL
*except EA
Receiving
8008
30/04 (Tue)
8012
06/05 (Mon) FL
EA*
*except HQ order XD
Consoli
8005
31/05 (Fri)
8010
01/06 (Sat)
GRN
Collecting from DC
14/05 (Tue)
03/06 (Mon)
Hamper
8007
Closed
20/05
(Mon)

5. KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual -
AEON Co. (M) Bhd. ~ Supply Chain Management ~
Ver. 1-1 (Effective Date: 06th May 2013)

6. Agenda KL RDC Overview Requirements 1) KL RDC General Rules
2) Documentation
3) Packing Specifications(Cartons)
4) Packing Specifications(Palletize)
5) Delivery Booking
6) Transportation
7) Unloading
Summary - RDC Reject Cases /Cases Penalty imposed
Contact List
Supplier’s Acknowledgement
【Appendix】
RDC Process Guideline
Document Sample

7. Overview RDC located at Bandar Baru Bangi.
Monday to Saturday, 07:00 to 19:00, exclude peak season.
Manage AEON warehouse facility – Cross Dock (XD), Consolidation (CS) & Stock Point (SP).
Stock Point items will be stocked in RDC to ensure excellent availability and will be dispatched in 24 hours upon store ordering.
Cross dock & Consolidation items are an amalgamation of store demand and will be dispatched in 24 hours upon receiving at RDC.
No stock held in RDC.
Cater for existing AEON stores and subsequent new stores.
Distribution Centre
Store Code (DC Code)
Receiving Hours
Office Hours
KL RDC
XD (each)
07:00 – 19:00
(Monday to Saturday)
09:00 – 18:00
CS (8010)
SP (8012)
08:00 – 17:00 (Monday to Friday)

8. RDC Location
Klang Valley
　100㎞
DCKL
DCSA HC
KL RDC
　5㎞
　　　　： DC
　　　　：Store

9. KL RDC Address & Contact
AEON KL Regional Distribution Centre (KL RDC) c/o Hitachi Transport System (M) Sdn. Bhd.
Jalan 6C/12, Off Persiaran Kemajuan
Taman Persiaran Bangi
43650 Bandar Baru Bangi
Selangor Darul Ehsan
Telephone (Hunting Line):
03 –
Fax:
03 –
GPS: , N E 2°56' ''N 101°45' ''E

10. Logistics & Information Flow
AEON HQ
B2B System
Supplier
(Ordering & PO Data)
(Accept PO & Create DO)
(Confirm Payment)
(Payment Advice)
AEON Store
AEON KL RDC
(RN Generated)
Logistic Flow
IT Flow

11. Supplier Delivery Process
- Document - 1
Booking to KL RDC
Appendix
P-1
N-1 day
Booking
Form 2
Arrive RDC 30 min before appointment 3
Security check by Guards
Driving
License
Registration
Form
Appendix
P-2 4
Register lorry & drivers to KL RDC Office DO
Registration
Form
Appendix
P-3 5
Unloading & Merchandises Inspected
Registration
Form
Appendix
P-4 6
Receive “Receiving Note” RN
Registration
Form
Appendix
P-4 7
Pick up goods to take back, if any
Appendix
P-5
*GRN
Registration
Form 8
Inspection by our Security before leaving
Registration
Form
Appendix
P-6
* For the Details, Please refer each “Process Guideline”

12. (Ref.) Booking GID Suppliers Normal Suppliers Process Date Remarks
Day:N-1
08 : 00 |
17 : 00
※1:Every suppliers are
entitled to “GID” or
“Normal suppliers” as
per volume.
※2:Check delivery volume
against your quota
allocated to each GID
※3:Fill up “GID Booking-
Form” given.
※4:Fill up “Booking-
※5:Do by mail or fax only.
Booking by call is
NOT acceptable.
Day:N ※1
GID Suppliers No
Yes
GID Suppliers
Normal Suppliers ※2 ※3 ※4
Check volume
Excess
GID Booking Form
Booking Form ※5
Not Excess
Send to KL RDC
Get Booking#
Delivery to KLRDC on appointed time
Booking Centre
Fax: 03 –
Booking must be done to Booking Centre within 08: :00 of 1 working day before delivery time.
Food Line Supplier 8:00 – 12:00 ; Hard & Soft Line Supplier 13:00 – 17:00.
Suppliers must check with KL RDC Booking Control Officer, if Booking# are not given after 1 hour after booking. The phone # is : 03 – & 03 – (line activated after 1st May 2013).
Drivers must arrive and register his lorry to Guardhouse 30 minutes before appointment time.
Cancellation must be done by 17:00 of 1 working day before delivery date booked.
Delivery without booking can be rejected.

13. Sample - Appointment Booking Form

14. 1-1 RDC General Rule Ref Details 1
RDC is not liable for any missing documents or un-collected stocks after issuance to driver or in the event driver refuses to collect. 2
Anyone should be on proper dress and should bring ID, passport or driving license. (Please refer 1-2) 3
Prohibited to approach to other area than waiting area, designated bay & designated toilets. 4
Smoking & eating are prohibited in KL RDC compound, except at the designated area. 5
Not allowed to bring bags, empty boxes and something you can put something into it. 6
Dispute about our classification of damage are not allowed. 7
Follow designated route to get to KL RDC (Please refer 1-3, 1-4) 8
Follow KL RDC Traffic rules (Please refer 1-5 ). 9
Park lorries so that the lorries doesn’t block the traffic in KL RDC compound and along KL RDC entrance. 10
Suppliers follow KL RDC staffs’ instructions in KL RDC (incl. the surroundings).

15. 1-2 RDC Dress Code O K N G NO RDC Visitor Pass RDC Visitor Pass Shirts
Tied-in
Shirts
Tied-OUT
No Bags
Bags
Long Pants
Short Pants
Shoes
Sandals

16. 1-3 RDC Access Route 1
KL RDC

17. 1-4 RDC Access Route 2
KL RDC

18. 1-5 RDC Traffic Flow Persiaran Kemajuan WAREHOUSE Jalan 6C/12 GUARD
ONE WAY
Persiaran Kemajuan
WAREHOUSE
GUARD
HOUSE
Lorry Waiting Area
Jalan 6C/12

19. 2-1 Requirement – Documentation
Ref
Details XD CS SP 1
Only WEB-EDI D/O hard copy are acceptable as proof of delivery. Any other documents are not acceptable, except for Admin & FOC item.  2
For Admin item, supplier required to bring AEON’s Manual PO & Suppliers’ Invoice. 3
For FOC item, supplier required to bring Supplier’s Invoice as proof of delivery. 4
Suppliers must issue amended D/O with exact item quantity to deliver, otherwise penalty may be imposed. 5
Receiving Note (RN) is the final proof of actual received goods, and no dispute are accepted after RN acknowledged by supplier.

20. 2-1 Requirement – Documentation
Ref
Details XD CS SP 6
Any documents are to be collected by supplier on their way to leave RDC on the same day. RDC is not liable for any missing /lost documents suppliers fail to collect by the time supplier leave RDC. 

21. 3-1 Requirement – Packing Specifications(Cartons)
Ref
Details XD CS SP 1
Packing merchandises of same SKU into different size & design are prohibited.
Merchandise in carton with different merchandise name/logo are prohibited. (*Please refer 3-3)  2
As for XD item, carton box must be clearly labeled with the “Carton Label” with correct store name which could be purchased from RDC. 3
As for food item, carton box must be clearly stated with “Product Expiry Date”. 4
Mixed item in one carton must have a separator.
RDC to reject if this condition is not followed.

22. 3-2 Requirement – Packing Specifications(Cartons)
Ref
Details XD CS SP 5
Price tag/label not attached for each of the merchandise (except food line), RDC to reject.
Clothing / Soft merchandise = Price Tag
Other boxes / Hard merchandise = Price Label  6
For Source Mark Barcode / Price Tag / Price Label,
RDC to reject if Item Barcode & Price Tag can’t scan 7
Suppliers must bring masking tape / seal, and seal boxes after inspection by RDC. 8
For FOC item, must be separated in different carton packaging with “FOC” indication, although the FOC item is the same merchandise’s item.

23. 3-3 Requirement – Packing Specifications(Cartons)1 2 3 4
Item A
Item A
Item B
Item A
Item A
Item A
Item B
Plain carton
Item A
Item A
Separator
Item B
Plain carton
Plain carton
Item B
Plastic
Bags
Items
Items
Cartons

24. 3-4 Requirement – Carton Sticker & Price Label
60mm
30mm
35mm
60mm

25. 3-5 AEON Carton Label 1
Send RDC “Label-Order Sheet” by fax latest by 15:00
N-1 day 2
Have invoice for the labels from RDC by fax
N-1 day 3
Bring cheque / bank draft for the invoice amount with the invoice
N day 4
Have labels and receipt from RDC against check
N day
※N Day = Day you pick label s from KLRDC .
Booking Centre
Fax: 03 – Tel: 03 –
Restrictions
Purchase label without 1 working day prior order by designated order sheet.
Payment term through bank draft / cheque only.
Paid to Hitachi Transport System (M) Sdn. Bhd. Account Number
Cheque with RDC invoice copy. Cheque without RDC invoice are not acceptable.
Dispute about labels quantity after receiving RDC receipt.
Minimum order qty 100pcs / single store and combine store minimum qty 1000/pcs

26. 4-1 Requirement – Packing Specifications(Palletize)
Ref
Details XD CS SP 1
Suppliers to palletize cartons in standard Ti-Hi arrangement and stack carton on or lower than 1,600mm including pallet’s height.
Note: Ti = number of carton per layer, Hi = number of layer per pallet  2
Supplier have to rent wooden pallets until 30 days after
"cargo released" to RDC if uses a rental pallet. 3
Only a standard
1100mm X 1100mm or1000mm X 1200mm, 4-way pallet
with a minimum carrying weight 1000kg only are allowed.

27. 4-2 Requirement – Packing Specifications(Palletize)
Ref
Details XD CS SP 4
Pallets and cartons must be properly secured with sufficient stretch films to ensure stability and no over hanging from pallet. Cartons over hanging from pallet are not acceptable.  5
Stacking are not allowed to contains more 1 PO in 1 pallet, and must have same expiry date (for food item). 6
Standard format “Pallet Indication Sheet” provided by RDC to be filled up and to be pasted on every pallets for Stock Point & Consolidation.

28. 5-1 Requirement – Delivery Booking
Ref
Details XD CS SP 1
Supplier must comply to the agreed window time at all time. All Appointment supplier must call, fax or to RDC to get an appointment 1 day before.
RDC to reject if no appointment is made.  2
Agreed window time means registration time at the RDC Security Gate. 3
Delivery cancellation (with appointment) must inform RDC via /fax at least 1 day before delivery day (by 16:00) or supplier shall be liable for a penalty from the merchandising side. 4
If delayed more than 30 minutes from the appointment time, supplier must wait queue & become last supplier to receive for the day

29. 6-1 Requirement – Transportation
Ref
Details XD CS SP 1
Supplier allowed to bring only “AEON" merchandise into RDC and exit with empty condition, except rejected / damaged / returned merchandise.  2
Supplier’s merchandise arrangement inside lorry must followed with
- By DO & Store [XD Receiving]
- By DO [Consolidation & Stock Point] 3
Helper is required to assist unloading
minimum requirement:
1) 20 ton truck = 1 Driver + 2 helper
2) 10 ton truck = 1 Driver + 1 helper
3) <10 ton truck = 1 Driver

30. 6-2 Requirement – Transportation
Ref
Details XD CS SP 4
Arrival earlier at RDC more than 1 hour before appointing time are not allowed. (to avoid congestion around RDC)  5
RDC Bay height is 1300mm, suppliers’ vehicle’s specifications preferably should match with this height. 6
Single PO delivery with multiple lorries requires confirmation by supplier's coordinator on arrival all lorries at RDC to start receiving process. RDC shall not start receiving process if lorries arrival incomplete. 7
3rd party transporter is allowed to bring more than one suppliers' merchandise. Transporter must arrange the merchandise by supplier, by PO and by SKU, and separate it physically by separator in lorries.

31. 6-3 Requirement – Transportation
Ref
Details XD CS SP 8
Supplier must attend together with RDC Receiver during receiving process.  9
Pallet arrangement according to DO/SKU, Supplier must know to show or informed how to unload pallets according to DO. 10
Supplier must arrange delivery by vehicle or lorry allowed by RDC. Strictly no cars allowed.
Details are following page.
*Please refer 6-4

32. 6-4 Requirement – Transportation
Motor cycle
Trolley/Hand Carry
Company Van (with company logo)
Car
Box Lorry
Open Lorry
Canvas Lorry

33. 7-1 Requirement – Unloading : XD
1. In case of XD
(1) Unload by store and category and item
(2) Use the cart rack/pallet for unloading
(3) Please stack so that we can check the Carton Label
(4) Please stack light weight items on upper side
Please stack heavy items on lower side
ex. Store Code 1001
Light weight boxes
(Upper side)
Item
Code A
Code B
Code C
Store Code 1001
(in case of XD)
Item
Code A
Code B
Code C
Store Code 1002
(in case of XD)
label
label
label
Item Code A
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
Label
heavy weight boxes
(Lower side)
label
label
label
Item Code B
Item Code C
label
label
label

34. 7-2 Requirement – Unloading : CS & SP
2. In case of Consolidation & Stock Point
(1) Unload by item (1 item 1 pallet)
(2) Use the pallet for unloading
Item
Code A
Item
Code B
Item
Code A
Item
Code B
Item
Code C
Item
Code C

35. 7-3 Requirement – Unloading : FOC
3. FOC item
(1) Do not mixed with normal goods (1 FOC 1 pallet)
(2) Attach “FOC” indication for FOC item (A4 size)
Additional steps applied for SP
(3) Attach “with FOC” indication for goods with FOC (A4 size)
(4) Supplier Invoice as proof of delivery

36. Requirement – RDC Reject Cases
Ref
Case 1
As per mentioned in ‘Distribution Centre Usage Agreement’ in Clause 7. 2
Drivers and staffs in improper dress. 3
Delivery by improper lorries/cars. 4
Drivers and staffs with bad manners/behaviors 5
Lorry having goods for other destinations. 6
Price tag/label not attached for each of the merchandise (except food line).
Clothing / Soft merchandise = Price Tag
Other boxes / Hard merchandise = Price Label 7
For Source Mark Barcode / Price Tag / Price Label cannot scan

37. Requirement – Liquidated Damage
Ref
Cases 1
As per mentioned in ‘Distribution Centre Usage Agreement’ in Clause 4.2. 2
As per mentioned in ‘General Agreement’ in Clause 13.

38. 08:00 to 17:00 (1-day before delivery)
Contact List (From 1st May 2013)
Category
Person In Charge
Telephone
Fax
KL RDC
Delivery Appointment
Booking Centre
03 –
03 –
08:00 to 17:00 (1-day before delivery)
03 –
aeon-booking
@tsm.hitachi.com.my
General Inquiry
03 – :00 to 19:00
To be advised
KL RDC AEON Office
03 – –
09:00 to 18:00
03 –
AEONDCManager
@aeonretail.com.my
AEON
Merchandise & Ordering
AEON Merchandiser
03 –
03 –
*Respective merchandiser
B2B
B2B Helpdesk
03– Mon to Fri
03 –
Helpdesk
@b2b.com.my
Other Inquiry

39. Supplier’s Acknowledgement
Supplier are required
to submit the undersigned
acknowledgement of the
AEON KL RDC
Suppliers Manual
by 30th April 2013.
FAX : 03 –
Sample

40. Hamper Centre LocationHC HC

41. Hamper Centre Address & Contact
AEON Hamper Centre c/o Hitachi Transport System (M) Sdn. Bhd.
Lot 37/38, Jalan P4/6
Taman Teknologi Kajang
43500 Semenyih
Selangor Darul Ehsan
Telephone (AEON Office):
- To be advised -
Fax:
GPS: ,
N E
02°57' “N 101°48' "E