1. Solving the Inherent Problems with the Personal Computer Presented by: Douglas A. Brown President / Chief Technology Office dbrown@dabcc.com Presented by: Douglas A. Brown President / Chief Technology Office dbrown@dabcc.com “The Quest for Unified Management” Part I

2. ©Copyright 2005, DABCC, Inc. All Rights Reserved. Agenda Origins of the Problem (Explain the way it is – Status qua) Management Problems Solution (Define a new way of thinking) Origins of the Problem (Explain the way it is – Status qua) Management Problems Solution (Define a new way of thinking)

3. The Origins of the Problems

4. ©Copyright 2005, DABCC, Inc. All Rights Reserved. The Origins of the Problems I’m a huge believer in centralized management of – The device – The OS – The applications – User’s environment My ultimate goal is to make the end- users life easier through IT but NOT at the cost of additional IT pain and hard costs. I’m a huge believer in centralized management of – The device – The OS – The applications – User’s environment My ultimate goal is to make the end- users life easier through IT but NOT at the cost of additional IT pain and hard costs.

5. ©Copyright 2005, DABCC, Inc. All Rights Reserved. The Origins of the Problems A typical environment consists of: – Networks – domain controllers – mail servers – database servers – application servers – file servers – terminal servers – workstations – Printers Each have its own management overlay In today’s world we manage in silos, from the server down A typical environment consists of: – Networks – domain controllers – mail servers – database servers – application servers – file servers – terminal servers – workstations – Printers Each have its own management overlay In today’s world we manage in silos, from the server down

6. ©Copyright 2005, DABCC, Inc. All Rights Reserved. The Origins of the Problems Shouldn’t the goal be: No matter what type of computer you give the end-user have the same experience? Shouldn’t the goal be: No matter what type of computer you give the end-user have the same experience?

7. ©Copyright 2005, DABCC, Inc. All Rights Reserved. The Origins of the Problems I like to create the analogy between this type of management philosophy and a TVs philosophy. – Turn it on and there are the channels. – I’ve been all over the world and the experience is the same – I don’t know nor do I need to know anything that is going on in the background as it does not pertain to my task as an end-user. Why can’t we compute this way too? I like to create the analogy between this type of management philosophy and a TVs philosophy. – Turn it on and there are the channels. – I’ve been all over the world and the experience is the same – I don’t know nor do I need to know anything that is going on in the background as it does not pertain to my task as an end-user. Why can’t we compute this way too?

8. ©Copyright 2005, DABCC, Inc. All Rights Reserved. The Origins of the Problems To summarize: – We have a problem supporting the end-user. – We need a solution to tie the environment together, but one that does it by putting the end-user first To summarize: – We have a problem supporting the end-user. – We need a solution to tie the environment together, but one that does it by putting the end-user first

9. Management Solutions

10. ©Copyright 2005, DABCC, Inc. All Rights Reserved. Management Solutions In most organizations: – End-users find themselves computing through numerous devices from many different locations – Their world consists of an office or cubicle that has a desktop computer and some of their applications are delivered through a Terminal Server, some are local to their desktop and some are web based. – When the end-user then leaves their workspace, they pickup a laptop and or compute from their home computer or a kiosk All provide a similar but different experience In most organizations: – End-users find themselves computing through numerous devices from many different locations – Their world consists of an office or cubicle that has a desktop computer and some of their applications are delivered through a Terminal Server, some are local to their desktop and some are web based. – When the end-user then leaves their workspace, they pickup a laptop and or compute from their home computer or a kiosk All provide a similar but different experience

11. ©Copyright 2005, DABCC, Inc. All Rights Reserved. Management Solutions Administrators experience numerous problems: These problems are caused by numerous items such as – Windows profiles – Numerous printers – Changing the perfection of performance missing data – security issues on one device that might affect another – Etc… Administrators experience numerous problems: These problems are caused by numerous items such as – Windows profiles – Numerous printers – Changing the perfection of performance missing data – security issues on one device that might affect another – Etc…

12. ©Copyright 2005, DABCC, Inc. All Rights Reserved. Management Solutions Typical Solutions: – Administrators implement numerous utilities and scripts to try to create as close to a unified experience as possible – This creates more overhead, higher costs and ultimately more of a static environment – Environment build is buried in the heads of a few administrators Typical Solutions: – Administrators implement numerous utilities and scripts to try to create as close to a unified experience as possible – This creates more overhead, higher costs and ultimately more of a static environment – Environment build is buried in the heads of a few administrators

13. ©Copyright 2005, DABCC, Inc. All Rights Reserved. Management Solutions End-user still faces the same pain The company is left with higher costs due to the loss of productivity resulting from the lack of uniformity and increased time to market and overhead End-user still faces the same pain The company is left with higher costs due to the loss of productivity resulting from the lack of uniformity and increased time to market and overhead

14. ©Copyright 2005, DABCC, Inc. All Rights Reserved. Management Solutions To see how it affects the end-user, let’s look at a view of the end-users environments. Workstation end-users have access to: – Local applications – Softricity SoftGrid applications – Citrix and TS applications This workstation also consists of numerous configuration settings: – mail profile – Applications – Printers – local and remote drives – database connections – much, much, more To see how it affects the end-user, let’s look at a view of the end-users environments. Workstation end-users have access to: – Local applications – Softricity SoftGrid applications – Citrix and TS applications This workstation also consists of numerous configuration settings: – mail profile – Applications – Printers – local and remote drives – database connections – much, much, more

15. ©Copyright 2005, DABCC, Inc. All Rights Reserved. Management Solutions

16. ©Copyright 2005, DABCC, Inc. All Rights Reserved. Management Solutions To see how it affects the end-user, let’s look at a view of the end-users environments. Citrix / Terminal Server end-users have access to: – Softricity SoftGrid applications – Citrix and TS applications Each Citrix / Terminal Server has an additional level of configuration settings: – mail profile – Applications – Printers – local and remote drives – database connections – much, much, more To see how it affects the end-user, let’s look at a view of the end-users environments. Citrix / Terminal Server end-users have access to: – Softricity SoftGrid applications – Citrix and TS applications Each Citrix / Terminal Server has an additional level of configuration settings: – mail profile – Applications – Printers – local and remote drives – database connections – much, much, more

17. ©Copyright 2005, DABCC, Inc. All Rights Reserved. Management Solutions

18. ©Copyright 2005, DABCC, Inc. All Rights Reserved. Management Solutions To see how it affects the end-user, let’s look at a view of the end-users environments. Laptop end-users have access to: – Local applications – Softricity SoftGrid applications – Citrix and TS applications Each Laptop has an additional level of configuration settings: – mail profile – Applications – Printers – local and remote drives – database connections – much, much, more To see how it affects the end-user, let’s look at a view of the end-users environments. Laptop end-users have access to: – Local applications – Softricity SoftGrid applications – Citrix and TS applications Each Laptop has an additional level of configuration settings: – mail profile – Applications – Printers – local and remote drives – database connections – much, much, more

19. ©Copyright 2005, DABCC, Inc. All Rights Reserved. Management Solutions

20. ©Copyright 2005, DABCC, Inc. All Rights Reserved. Management Solutions To take a look at the administrator’s view of each of these environments would be an impossible task as this would require looking at a slew of consoles, scripts and registry entries.

21. Real Enterprise Solutions (RES)

22. ©Copyright 2005, DABCC, Inc. All Rights Reserved. Real Enterprise Solutions (RES) In my quest for a solution to these problems, I was introduced to a company by the name of Real Enterprise Solutions I was quick to realize that they were looking at the same problems as I am Their goal is to develop a solution to manage the end-users first which ultimately manages the rest of the environment seamlessly the way it needs to be I am excited about the paradigm they bring to the previous mentioned problems In my quest for a solution to these problems, I was introduced to a company by the name of Real Enterprise Solutions I was quick to realize that they were looking at the same problems as I am Their goal is to develop a solution to manage the end-users first which ultimately manages the rest of the environment seamlessly the way it needs to be I am excited about the paradigm they bring to the previous mentioned problems

23. ©Copyright 2005, DABCC, Inc. All Rights Reserved. Real Enterprise Solutions (RES) To see how it affects the end-user, let’s look at a view of the end-users environments. RES PowerFuse end-users have access to: – Local applications – Softricity SoftGrid applications – Citrix and TS applications RES PowerFuse enabled devices centrally manages numerous configuration settings: – mail profile – Applications – Printers – local and remote drives – database connections – much, much, more To see how it affects the end-user, let’s look at a view of the end-users environments. RES PowerFuse end-users have access to: – Local applications – Softricity SoftGrid applications – Citrix and TS applications RES PowerFuse enabled devices centrally manages numerous configuration settings: – mail profile – Applications – Printers – local and remote drives – database connections – much, much, more

24. ©Copyright 2005, DABCC, Inc. All Rights Reserved. Real Enterprise Solutions (RES)

25. ©Copyright 2005, DABCC, Inc. All Rights Reserved. Real Enterprise Solutions (RES) If we take a look at the administrator’s view of each of these environments, we can see all of the settings across all three types of possible deployment scenarios are identical Now this is what I call, Unified Management If we take a look at the administrator’s view of each of these environments, we can see all of the settings across all three types of possible deployment scenarios are identical Now this is what I call, Unified Management

26. ©Copyright 2005, DABCC, Inc. All Rights Reserved. Real Enterprise Solutions (RES)

27. Conclusion

28. ©Copyright 2005, DABCC, Inc. All Rights Reserved. Conclusions RES PowerFuse as the ability to standardize the management through – Standardized User profiles – Standardized printers – Standardized application settings – Create a constant level of performance – Standard User Experience – Much more RES PowerFuse removes the requirement to create scripts and buy tools that address just workstation, application, For more information please visit: – www.dabcc.com/res www.dabcc.com/res – www.realenterprisesolutions.com www.realenterprisesolutions.com RES PowerFuse as the ability to standardize the management through – Standardized User profiles – Standardized printers – Standardized application settings – Create a constant level of performance – Standard User Experience – Much more RES PowerFuse removes the requirement to create scripts and buy tools that address just workstation, application, For more information please visit: – www.dabcc.com/res www.dabcc.com/res – www.realenterprisesolutions.com www.realenterprisesolutions.com