1. Factors for successful ERP implementation 1.Involvement of Top Management 2.Product selection 3.Process Management 4.Integration 5.Reengineering 6.Implementation time 7.Implementation costs 8.Training and education 9.Team composition

2. Factors for successful ERP implementation 10.Effective communication 11.Process leader 12.Change management

3. Failure factors of ERP implementation 1.Team ineffectiveness 2.Mismatch of BPR 3.Instabilitydue to turnover of staff 4.Process management ineffectiveness 5.ERP software misfit 6.Ineffective knowledge transfer 7.Heavy customization 8.Poor IT infrastructure 9.User’s ambiguity

4. Failure factors of ERP implementation 10.Misconception of top management 11. Too tight project schedule 12.Burden from top management 13.Bad quality of testing

5. People organisation in implementation I.Vendors, II. Consultant, III. Employees I. Vendors Vendors are the people who have developed the ERP packages. Role of vendors: a.Acting as a liaison officers b.Acting as a trainer c.Provide valuable suggestions and improvements

6. People organisation in implementation II. Consultants Consultants are professionals who specialize in developing techniques and methodo