1. Communication When you have difficulties finding the right words…

2. Strategies When you have difficulties finding the right words you can: Give an example Use a synonym Use the opposite and say it is the opposite Explain and describe Ask for some time to think Start a whole new sentence

3. More strategies If you cannot understand what the other person is saying, you can ask: them to speak more slowly them to repeat what they said for examples for synonyms for descriptions

4. On being polite  Say please and thank you often  Don’t be too straightforward The Dutch way really is very different!  Say ‘would like’ rather than ‘I want’  Stand in line The British are famous for their queues!

5. Some advice  Don’t be afraid to ask for clarification  Don’t feel embarrassed After all: you are making an effort  Always remain polite