1. Presentation created by: Aneudy Rosario Consumer Psychology

2. What is Consumer Psychology? Consumer psychology is the study of human responses to product and service related information and experiences. Psychology is the study of the mind, human experience and behavior. Consumer psychologists study consumer activities associated with the purchase, use, and disposal of goods and services, including the consumer’s emotional, cognitive, and behavioral responses that precede, determine, or follow these activities. A broad range of product and service related information is relevant to consumer psychology, including marketer initiated stimuli (e.g., advertisements, websites, package labels, coupons, point-of-purchase displays), consumer magazines and other media, as well as word-of- mouth communications from friends and relatives.

3. Consumer Psychology Consumer psychology employs theoretical psychological approaches to understanding consumers. Consumer psychologists draw upon social, cognitive, developmental, and other psychology domains. Consumer psychologists use a variety of research methods including quantitative lab and field experiments, surveys, and qualitative, interviews, observation approaches. The goals of consumer psychologists are to describe, predict, influence, and/or explain consumer responses.

4. History * The field of Consumer Psychology grew as consumer society grew An increased interest in understanding consumers was driven by: Increased production and adoption of consumer goods (ranging from Coca-Cola to household appliances and automobiles) in the 1920’s and 1930’s The advent of advertising via radio (1920) and television (1941) After World War II, governments around the world sought to strengthen their economies in part through increased consumer spending, further bolstering interest in this area.

5. Why Study Consumer Psychology? To improve business performance To influence public policy To educate and help consumers make better decisions

6. What Consumer Psychologists Do IN THE LABORATORY, a psychologist is tracking eye movements as research participants observe a succession of soft drink containers. AT A GOVERNMENT BUREAU, a psychologist presents the results of a study concerning consumer responses to an advertising claim that is literally true but has false inferential implications. AT AN AUTOMOBILE COMPANY, a psychologist assesses consumer responses to various combinations of product features to help engineers determine the optimal combination. AT A UNIVERSITY, a psychologist is helping to develop a theoretical model of financial decisions made by families. AT AN ADVERTISING AGENCY, a psychologist is presenting study findings that show how well alternative advertisements improve attitudes toward a brand of coffee.

7. Primary Domains of Inquiry Memory and Learning Perception and Attention Motivation and Emotions Information Processing Attitude Formation and Change Decision Making Personality and Self-concept Culture and Values Group and Interpersonal Influence

8. Studying Consumer Psychology Training in consumer psychology is designed to provide students with: experience in analyzing and evaluating human behavior patterns an understanding of the scientific process and how to go about hypothesis testing the ability to translate complex issues into testable alternatives experience in both non-experimental and experimental design the ability to apply descriptive and inferential statistics the ability to analyze data and interpret findings experience in writing proposals and research reports in a clear and precise manner

9. g The psychology of how the consumer is influenced by his or her environment for instance culture, family, signs, media.

10. Resources for Programs Society for Consumer Psychology http://www.myscp.org APA Division 23, Consumer Psychology http://www.apa.org/about/division/div23.aspx