2. Pathways to Work & CMP Pathways to Work –Health ‘bit’ of Pathways –Jobcentre Plus refer to us –Voluntary referral Not linked to benefit entitlement Not assessing capacity for work

3. Who is referred and how? Mild to moderate health conditions –Anxiety –Depression –Arthritis –Back pain –Cardiac conditions –‘Other’ (gout, fibromyalgia, ME, diabetes, and more!)

4. Who is referred and how? Referrals –From IB Personal Adviser or Disability Employment Adviser –Claiming IB or Employment Support Allowance –New claimants –Can volunteer into Pathways if on Incapacity Benefit

5. What does the team do? Understanding and coping with a health condition Not diagnosis or treatment Allow the person to have more control over their health and work Help the person achieve their goals of getting back to work, now or in the future

6. What does the team really do? Every programme is individual Maximum 14 sessions Practical and focused on personal goals 1:1 and CMP courses Cognitive behavioural approach Assist to link in with local activities and resources

7. Some things the team might do… Self-help advice Goal setting Problem solving Stress & Anxiety management Recognising extreme & unhelpful thoughts Relaxation Communication & assertiveness

8. Some things the team might do… Managing pain (incl. pacing) Mood management Working with a health condition Confidence building strategies Well being and lifestyle Diet and nutrition Sleep Stretch and exercise

9. Who is in the team? Occupational Therapists Physiotherapist Mental health nurses Technical Instructors/support workers

10. Where are people seen? First meeting in Jobcentre Plus Then…community venues, such as –Caerphilly Court House Medical Centre –Blackwood Miners –Avicenna Medical Centre –Gilfach Health Centre –Bargoed YMCA –Siloh Centre, Ystrad Mynach

11. What happens at the end? Planning for the future Reflecting on personal progress A chance to tell CMP how it really was! Positive health statements Linking back into Pathways to Work

12. What does a Customer Contact Development Officer actually do? Main role is to speak to prospective clients regarding my experience of CMP Obtain feedback on how to improve the service Digital Stories!

13. Questions & Answers?