1. Children's Planning Table Service Working Group June 20, 2013

2. How will children and families be seamlessly connected across different programs and services in the integrated services system? How will you minimize the number of times families are asked to provide information? How will you minimize the number of times children must complete similar screening or assessment tools? How will the integrated system respect the diverse needs of different populations? What information technology tools and structures are required to support your integrated system?

5. Typical PatternTypical Experience  More health/ development challenges = more services received  More services received = more service agencies/providers  More service agencies/ providers = more service locations  Less family-centred  Increased stress  Desire for a single point of contact  Desire for a trusted person to support them getting what they need

6. PEOPLE (engaged employees) PEOPLE (engaged employees) QUALITY OF LIFE TRUST (trust and confidence) TRUST (trust and confidence) SERVICE (citizen satisfaction) SERVICE (citizen satisfaction) The Public-Sector Value-Chain

7. 1. Timeliness Drivers of Satisfaction 2. Staff Performance 3. Ease of Access 4. Clear Process 5. Outcome PEOPLE (engaged employees) PEOPLE (engaged employees) QUALITY OF LIFE TRUST (trust and confidence) TRUST (trust and confidence) SERVICE (citizen satisfaction) SERVICE (citizen satisfaction)

8.  Reports: 2004, 2007, 2010  Neighbourhood data on child (0-6) well-being: ◦ Child population ◦ Fundamental needs (e.g., low income families) ◦ Health and development (e.g., breastfeeding) ◦ Relationships – family and community (e.g., number of licensed child care spaces) ◦ Early Development Instrument (EDI) ◦ Kindergarten Parent Survey (KPS)

9.  Most EDI domains/sub domains indicate that children in Waterloo region are doing well. Exceptions… ◦ "gross and fine motor skills” (Physical Health & Wellbeing) ◦ “overall social competence with peers” (Social Competence) ◦ 1/12 children score low on at least one domain  KPS revealed that almost half (45.3%) of respondents do not have disposable income on a consistent basis to cover unexpected expenses or put towards savings.