1. Group 3 – Culture & Structure

2. Culture Culture “The dominant way of doing things in an organization” Tim Hortons & an Integration Perspective Managers & values Trevor Witty’s Experience Boss, Leadership, Attitude Observations

3. Culture 5 Characteristics That Affect Culture Personality Rita Bella; work environment Structure Observation of tasks Practices & Process Rules & Regulations Symbolism Logo & Language

4. Culture Factors of Culture Tangible and Intangible Tangible Symbols ; Logo Leadership ; Hierarchy & employees Dress ; strict, recognized, unified Language ; jargon Intangible Values ; satisfaction, ethical, communication, opportunities Beliefs ; intrinsic satisfaction, teamwork, products Slogans ; “Always Fresh, Always There”

5. Structure & Design Structure Operates structurally by function Runs a tall organizational structure with high span of control Complexity Centralization High Formalization Runs a mechanistic structure

6. Structure & Design Organizational Design ◦ Creating a structure that best fits the firm through  Size,  Strategy,  Technology  Environment Contingency Theory ◦ Company success depends on a combination of the above variables Size ◦ Specialization of tasks

7. Structure & Design Strategy ◦ Goals & themes

8. Structure & Design Technology Master Card Payment Tim Card Environment Decision Making Factors Internal & external Mintzberg’s 4 Dimensions of Structure Stability; Complexity; Market Diversity; Hostility;

9. Conclusion Does Tim Hortons live up to the culture and structure at which they claim? Absolutely!