1. Welcome! Getting the Most out of Your Managers

2. Better to Give than Receive! n Responsibility and Resources n Power and Authority n Truth and Consequences n Training, training and more training!

3. Responsibility and Resources n Clear duties n Realistic goals n Tools and time to do the job n Budget n Regular accountability

4. Power and Authority n Budget (again!) n Decision-making n Frequent check-in n Visible support n Tolerance for mistakes (but responsibility for fixing them!)

5. Truth and Consequences n Honest feedback…NOT once a year! n Opportunities to GIVE feedback n Information about finances and other business issues n Participation in decision-making n Consequences for failure to perform

6. WHY TRAIN? n Managers are NOT born! n Reduce legal risks n Increase confidence n Improve productivity, efficiency & morale n Retain key employees

7. HOW TO TRAIN n Outside programs vs. Internal n Outside trainers vs. staff n All at once vs. ongoing n Cost-benefit analysis n Make it fun!

8. NO SURPRISES!

9. EXCLUSIVELY YOURS! EXCLUSIVELY YOURS! n Policies n Forms and Procedures n Safety Standards n Culture

10.   MANAGEMENT RESPONSIBILITIES   Communicating for results   Directing employees   Time Management   Resolving conflicts

11. EMPLOYEE MOTIVATION n n Productivity n n Teamwork n n Career Development

12. AVOIDING LEGAL TRAPS n n Wage & Hour n n Health & Safety n n Discrimination and Harassment n n Wrongful Discharge

13. HIRING n n Overview of hiring process n n Behavior-Based Interviewing n n Orientation for the new employee

14. PERFORMANCE MANAGEMENT n n Setting goals, priorities & standards n n Providing feedback & support n n Recognizing/ rewarding achievement n n Written performance appraisals

15. CONSTRUCTIVE DISCIPLINE n n Identifying Problems n n Appropriate Application n n Verbal and Written Warnings Termination

16. NO SURPRISES!

17. Managers want RESPECT! n From employees n From peers n From customers and other “outsiders” n From senior management

18. Give all that… …and you’ll GET the most from your managers and all employees!

19. COMMON SENSE WORKPLACE can help! Janett Edrington janett@commonsenseworkplace.com 510-697-7867 n Training n Executive coaching n Management Consulting n Third-party investigations n Performance management n Interpersonal interventions n Confidential employee surveys

20. So, how was it for you? n Please complete the evaluation n Be honest! n What would you like in the future?