1. Using the Baldrige Criteria to Improve Your Organization’s Performance & Quality June 5, 2013 MS Healthcare Executives Summer Meeting

2. Panelists Moderator – David G. Putt, FACHE Advisor to Vice Chancellor-Network Relations/ Development University of Mississippi Medical Center Panelists Dr. Mark Williams, Chief Medical Officer North Mississippi Medical Center Dr. Lee Greer, Chief Quality & Safety Officer North Mississippi Medical Center

3. Signed into Public Law August 20th, 1987 by President Ronald Reagan Led to creation of a new public-private partnership Principal support – Foundation for the Malcolm Baldridge National Quality Award, established in 1988 Named for Malcolm Baldridge, served as Sec of Commerce from 1981 until his death in 1987 1998 – Educational and health care organizations eligible to apply.

4. Improve quality and productivity Facilitate communication and sharing of best practices Serve as working tool for understanding and managing performance

5. Excellence is a Journey, Not a Destination Organizations looking for ways to effectively and efficiently meet their missions and achieve their visions Thousands use Baldrige Criteria for Performance Excellence Guide their enterprises Improve Performance Get sustainable results

6. Leadership Strategic Planning Customer Focus Measurement, analysis and knowledge management Workforce focus Operations focus Results

7. Baldrige Criteria can be adapted to fit Assess where improvements or innovations needed Get results By Taking the Baldrige Journey…………

8. Where do you start? Good news, you’re not alone. At the 25 th Anniversary Gala and 2012 Awards Ceremony, President Obama recognized the role work of four organizations. Today we have Dr. Mark Williams and Dr. Lee Greer from NMHS to talk about their journey.